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Mattex Heating, Cooling and Plumbing

Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,

About us

We are an industry leading heating and cooling, plumbing, and electrical repair and service company that has been servicing the Champaign, Urbana and surrounding communities for 24 years. Mattex has expanded into Monticello, IL and Mattoon, IL. We are an independent Trane dealership and a Trane Comfort Specialist. Our biggest values to our customers are superior customer service and 24 hour emergency service all year long, and a 100% satisfaction guarantee! Call us today for service or for a FREE estimate on your new heating and cooling system.

Business highlights

Emergency services offered
31 years of experience

Services we offer

Full service provider of heating & cooling, and electrical services for residential and commercial properties. Installation of NEW comfort systems for home and business. Installation of sump pumps, plumbing, water commanders. Provide Pro Tune-Ups to help keep your HVAC systems running efficiently throughout the seasons. Offer commercial maintenance agreements. FREE estimates for residential customers.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.879 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
5%
3
1%
2
1%
1
1%
Showing 1-25 of 79 reviews
Jacqueline N.
Jan 2018
5.0
Yes, I recommend this pro
We had some issues with our furnace and it was past time for it to be replaced. A rep from Mattex came to discuss our needs and the next week, a team arrived to make it happen. While they were at the house and not related to their work, a water pipe burst. Thankfully, they were able to bring in a plumber to make the replacement ASAP. They stayed until the evening to make sure our new system worked for us. And we stayed quite comfortable during this latest cold snap!!
Response from Mattex Heating, Cooling and Plumbing

"Thank you for your 'A' grade and great review. We sincerely appreciate you taking the time to post it. We're also very glad we were able to take care of the unexpected issue of your pipes bursting. Stay warm."


Anthony G.
Jan 2018
5.0
Yes, I recommend this pro
$160
Water running Very happy Service call in less than 2 hours Walked through each step No suprises
Response from Mattex Heating, Cooling and Plumbing

"We are so glad you are happy with our services. Thank you for taking the time to tell us about it. Stay warm!"


Judy M.
Oct 2017
5.0
Yes, I recommend this pro
$262
......
Response from Mattex Heating, Cooling and Plumbing

"Thank you for the 'A' grade!"


Deb L.
Sep 2017
5.0
$3,000
They were very professional. They were very attentive to my schedule. The workers were very professional, they knew what they were doing and they did a good job. That was the first time I used this company.

Don S.
Sep 2017
5.0
Yes, I recommend this pro
The work that was done was EXCELLENT!
Response from Mattex Heating, Cooling and Plumbing

"Thank you for the A review! We sincerely appreciate it. We look forward to working with you in the future."


James T.
Aug 2017
5.0
Yes, I recommend this pro
It went smoothly and we were well taken care of.
Response from Mattex Heating, Cooling and Plumbing

"We are so glad the installation went nice and smooth! Thank you for sharing your review."


Robert F.
Aug 2017
4.0
Yes, I recommend this pro
$11,000
Went well. One main issue. Wasn't made clear that Ameren rebate was included in cost. I was under the impression that the rebate will be sent to me above and beyond the bid. The rebate went to them. Lost expected rebate of $150. Also disappointed that new Thermostat did not qualify for Ameren smart Thermostat $100 rebate as expected.
Response from Mattex Heating, Cooling and Plumbing

"Thank you for your review and expressing your concerns. We will address these issues."


Dan K.
Apr 2017
5.0
Yes, I recommend this pro
Smoothly and efficiently
Response from Mattex Heating, Cooling and Plumbing

"That's exactly how we like things to be for our customers. Thank you for the A review!"


Margaret D.
Mar 2017
5.0
Yes, I recommend this pro
$9,000
It went exactly as the salesman Trevor said it would, to the T. The guys who installed the new system were extremely well mannered, quick, knew what they were doing and all were very nice men. The only break they took was for lunch. Mattex is a very well run business with people who know what they are doing. Very impressive group of people & I highly recommend them.
Response from Mattex Heating, Cooling and Plumbing

"Thank you so much for the wonderful review! We appreciate it! We look forward to working with you!"


David M.
Jan 2017
5.0
Yes, I recommend this pro
Great! Everything was done in a professional and timely manner.
Response from Mattex Heating, Cooling and Plumbing

"Thank you for your kind remark and the 'A' grade!"


Staci P.
Dec 2016
5.0
Yes, I recommend this pro
$10,000
I wanted to wait until we used both parts of the system (AC and Heating) before I wrote a review. Overall, a very professional experience from both the sales person, Rich, and the installation team. The company offered a top product and Rich answered all of our questions, without us feeling like we were being up sold. Rich's knowledge of systems and how they work and his ability to answer a ton of questions is praiseworthy. He also helped patch the current system for us until the installation could occur--making the week between the order and the install bearable. Then, the installation went smoothly. The technicians were friendly, knowledgeable, efficient, and cleaned up after they left. We had questions after the installation, and they too were quickly resolved. Everything has been running smoothly now for about 6 months. We will certainly call on Mattex again for other projects, and I really like that they have multiple services.
Response from Mattex Heating, Cooling and Plumbing

"Thank you for the 'A' review! We are so glad you were thoroughly informed of the installation process and more. We always like to keep our customers informed of their new systems and answer any questions our customers have about their service. We look forward to working with you!"


Kent M.
Sep 2016
5.0
Yes, I recommend this pro
unknown
Response from Mattex Heating, Cooling and Plumbing

"Thank you for the 'A' grade! We look forward to working with you!"


David E.
May 2016
5.0
Yes, I recommend this pro
$10,000
Mattex was extremely professional. From the moment I contacted them for an estimate to the final completion of the work, everyone I worked with was great. Sales Coordinator Tara was always very pleasant and eager to help when I called and made sure that everything was properly scheduled. Comfort Consultant Rich couldn't have been more thorough in evaluating my heating and cooling needs and answering all of my questions. Rich met with me when it was convenient for me, even if it was after regular business hours. He was also very quick to respond to emails, which was very appreciated. He took all of the necessary measurements and stats for my house so that the furnace and ac were properly sized. There wasn't any guessing, he used the proper standards for estimating my heating and cooling needs. I really felt like Rich was knowledgeable and careful to listen to my needs. Kyle, the Service Manager, evaluated my house from the plumbing side and thoroughly explained my options for a new water heater and some safety minded upgrades to the gas lines. He was also very pleasant and eager to answer my questions.

They scheduled a date to get the water heater, furnace, and air conditioner replaced in the same day so that I did not have to take additional time off of work. On installation day, they were prompt and very careful to keep my house clean during the installation. Jared was the professional who installed the furnace and oversaw the whole operation that day. Jeremy installed the water heater and did a very clean and thorough job, and Seth installed the air conditioner and did a good deal of the work with the new required vents that a high efficiency furnace required as compared to my older, inefficient one. Seth went out of his way to help repair the broken track on the doors to my mechanical room at the end of the day and was professional and a hard worker.

I can't really say enough kind things about Jared and his high level of professionalism. He always stopped what he was doing to answer any questions that I had about the installation. When he discovered that the furnace had been damaged prior to arriving at my house, he quickly and seamlessly found me a new one within a remarkably short time period. The entire team worked around this delay so that everything went as close to the original schedule as possible. Jared even tracked down additional furnace filters for me at my request and had them to me at the end of the day.

The team stayed as long as needed to make sure that the job was completed in one day. Jared walked me through all of the features and necessary information on my water heater, furnace, and air conditioner. He explained the fairly complicated thermostat in a way that was easy to understand and programmed it so that I would get reminders about changing the furnace filter in the most efficient (and cost effective for me) manner. I mentioned that I might want to have the flue pipe that vents the hot water heater replaced as the home inspection conducted months earlier had identified some corrosion issues. Seth went back into the attic and took pictures of the corrosion so that it could be documented for the future repair.

The next week, I scheduled the replacement of the flue pipe and was pleased to find that Jared would be replacing it since he was already familiar with my system. As before, I was extremely happy with his level of professionalism and pleasantness. He took care when replacing the flue pipe and cap, knowing that I was anxious about any water leaking in. He answered additional questions about the air conditioner that I had and completed the work very competently.

Overall, I am highly satisfied wit the work completed by Mattex. I still cannot believe how nice my equipment looks because they didn't cut any corners and did the work professionally. I am confident that I will be working with Mattex again in the future for the maintenance of my equipment and for other heating/cooling and plumbing needs. I am sure that I will be asking for Rich personally if I need any other estimates and I guarantee that I will be asking that Jared do my future heating/cooling/plumbing work. They are just that good.
Response from Mattex Heating, Cooling and Plumbing

"Hello! We really appreciate you taking the time out to share your review about our services and our service member. This is great to see! We strive to provide top notch service for all of our customers. Please call us if there is anything else we can do for you in the HVAC, electrical or plumbing areas. We look forward to working with you."


William B.
Mar 2016
5.0
Yes, I recommend this pro
$9,000
We called Mattex to quote us on a replacement for our 30 year old AC and Furnace. Although we did not ultimately choose to go with them, I still wanted to write them a review because of the positive experience we had during the quote process.

I called Mattex on a Tuesday and their comfort consultant was at our home that afternoon. Trevor was a very friendly and knowledgeable representative who expressed clear interest in helping us design a replacement system that would ensure we would be comfortable in our home. He spent 2 hours with us to understand our complaints with the old system and diagnosing the source of those complaints. To give an example of how detail oriented he was: Trevor spent 20 minutes in our crawlspace examining our ducts and was able to identify a few potential issues that we could fix right off the bat! 

I am a detail oriented consumer, and Trevor was also very patient with my questions and able to explain the technical details in a manner that I could understand. I also appreciated that he quoted us on a range of systems and was clearly not trying to push us to buy the most expensive one. 

If you're in the market for HVAC, I would definitely recommend giving Mattex an opportunity to earn your business!
Response from Mattex Heating, Cooling and Plumbing

"Thank you for the wonderful review. We sincerely appreciate it."


Fataneh D.
Feb 2016
5.0
Yes, I recommend this pro
unknown
Response from Mattex Heating, Cooling and Plumbing

"Thank you for the A grade on the services you received from Mattex Heating & Cooling. We are so happy that we were able to serve your home comfort needs."


David G.
Jan 2016
5.0
Yes, I recommend this pro
unknown
Response from Mattex Heating, Cooling and Plumbing

"Thank you for the A grade. We appreciate you taking the time to let us know how we did."


Mary M.
Dec 2015
5.0
Yes, I recommend this pro
$89
unknown
Response from Mattex Heating, Cooling and Plumbing

"Thank you for the 'A' grade. We are happy you are happy with our services."


David W.
Dec 2015
5.0
Yes, I recommend this pro
$575
Kyle was very professional and sought ways to minimize the cost of the repairs. His work was very clean and efficient. The price included a $100 discount because I've used them before. That was nice! The cost was a little higher than I was hoping but that was offset by the confidence I gained in knowing that the work was done well.
Response from Mattex Heating, Cooling and Plumbing

"Thank you for the wonderful comment you left for our technician. Mattex always strives to give our customers professional service from knowledgeable and experienced technicians. It looks like our technician went over and beyond this. Great to see! We look forward to doing business with you in 2016."


Juleigh M.
Nov 2015
5.0
Yes, I recommend this pro
$10,000
unknown
Response from Mattex Heating, Cooling and Plumbing

"Thank you so much for sharing your satisfaction of our services with Angie's List. We are glad you like our services and the equipment that was installed for you. Customer service is our #1 priority and always will be! We look forward to continuing to be your HVAC, plumbing, and electrical services provider. THANK YOU!"


Dennis S.
Jul 2015
5.0
Yes, I recommend this pro
$295
Discovered a problem with my air conditioning system over the weekend, I called first thing Monday morning and they were able to have a technician at my house by 11 am that day.  I didn't expect to be able to get service that quickly in the middle of July.  Tech was on time, quickly diagnosed the problem and recharged the system.  This is my second time using Mattex and will continue to use them for my HVAC service.
Response from Mattex Heating, Cooling and Plumbing

"Thank you for the 'A' review! We strive our hardest to have our technicians to our customers ASAP! We're glad we helped you in a timely manner to fix your a/c situation. Thank you for continuing to use us in the future. We look forward to continue to provide you with 'A' ratings in hvac, plumbing, and electrical services!!"


Kimberly J.
Jul 2015
5.0
Yes, I recommend this pro
$80
unknown
Response from Mattex Heating, Cooling and Plumbing

"Thank you for your 'A' review! Mattex sincerely appreciates you taking the time to review and rank our services. We look forward to continuing to provide professional heating & cooling, plumbing, and electrical services to you."


Lan R.
Jun 2015
5.0
Yes, I recommend this pro
$370
unknown
Response from Mattex Heating, Cooling and Plumbing

"Thank you for the 'A' rating! We love to see that. Call us anytime for your heating & cooling, plumbing and electrical needs. We have 24-hour emergency service!"


Jennifer G.
Jun 2015
5.0
Yes, I recommend this pro
$450
I had called provider three days ago about 10 pm because my sump pump would not shut off. The provider has an emergency service. The technician stayed on the phone with me while I checked various things related to the sump pump. I realized while talking with him that it was the backup pump that was continously running. While on the phone, the pump finally stopped.
I called back three days later, arranged to have the same technician come to check on my sump pump. He came the same day I called, replaced the pump (with my approval) and was very professional throughout.
Response from Mattex Heating, Cooling and Plumbing

"Thank you for the wonderful review and 'A' rank! We strive to provide 'A' services to all of our customers every time! We look forward to continuing to provide you with above excellent heating & cooling, plumbing, and electrical services."


Edwin L.
May 2015
5.0
Yes, I recommend this pro
$147
Cole was the technician that performed the inspection and he was very thorough. He was able to provide a full report and gave me an honest assessment.
Response from Mattex Heating, Cooling and Plumbing

"Hello [member name removed]! Thank you for the wonderful testimonial you gave our technician Cole about his service. We enjoy seeing testimonials like this especially on a Monday morning. It brightens up our day even more. I will post this on our Brag board for everyone to see. We like to share when our technicians and staff members go above and beyond for our customers! Have a great day!"


Jan N.
Dec 2014
5.0
Yes, I recommend this pro
$9,908
Professional and prompt. service.  I had used them in the past and returned because I was very satisfied with their work . Purchased new system with higher efficiency and because of repeated failures of old system .  Sales staff were excellent to work with and installers were outstanding. Timely installation of new furnace. Fully satisfied with every aspect of the work and the Trane furnace they installed. I would highly recommend Mattex.
Response from Mattex Heating, Cooling and Plumbing

"Hi, [member name removed]. Mattex sincerely appreciates your high marks and wonderful comments about the staff and how they were helpful to you throughout the entire purchasing and installation process. Mattex would love to come back and work with you in the future! Thank you again, Jan. Happy Holidays to you and your family!"

Showing 1-25 of 79

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Mattex Heating, Cooling and Plumbing is currently rated 4.8 overall out of 5.
Mattex Heating, Cooling and Plumbing accepts the following forms of payment: CreditCard
Yes, Mattex Heating, Cooling and Plumbing offers free project estimates.
No, Mattex Heating, Cooling and Plumbing does not offer eco-friendly accreditations.
No, Mattex Heating, Cooling and Plumbing does not offer a senior discount.
Yes, Mattex Heating, Cooling and Plumbing offers emergency services.
No, Mattex Heating, Cooling and Plumbing does not offer warranties.

Contact Information

402 S Staley Rd, Champaign, IL 61822

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