Mattex Heating, Cooling and Plumbing
About us
We are an industry leading heating and cooling, plumbing, and electrical repair and service company that has been servicing the Champaign, Urbana and surrounding communities for 24 years. Mattex has expanded into Monticello, IL and Mattoon, IL. We are an independent Trane dealership and a Trane Comfort Specialist. Our biggest values to our customers are superior customer service and 24 hour emergency service all year long, and a 100% satisfaction guarantee! Call us today for service or for a FREE estimate on your new heating and cooling system.
Business highlights
Services we offer
Full service provider of heating & cooling, and electrical services for residential and commercial properties. Installation of NEW comfort systems for home and business. Installation of sump pumps, plumbing, water commanders. Provide Pro Tune-Ups to help keep your HVAC systems running efficiently throughout the seasons. Offer commercial maintenance agreements. FREE estimates for residential customers.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 5% | ||
| 1% | ||
| 1% | ||
| 1% |
"Thank you for your 'A' grade and great review. We sincerely appreciate you taking the time to post it. We're also very glad we were able to take care of the unexpected issue of your pipes bursting. Stay warm."
"We are so glad you are happy with our services. Thank you for taking the time to tell us about it. Stay warm!"
"Thank you for the 'A' grade!"
"Thank you for the A review! We sincerely appreciate it. We look forward to working with you in the future."
"We are so glad the installation went nice and smooth! Thank you for sharing your review."
"Thank you for your review and expressing your concerns. We will address these issues."
"That's exactly how we like things to be for our customers. Thank you for the A review!"
"Thank you so much for the wonderful review! We appreciate it! We look forward to working with you!"
"Thank you for your kind remark and the 'A' grade!"
"Thank you for the 'A' review! We are so glad you were thoroughly informed of the installation process and more. We always like to keep our customers informed of their new systems and answer any questions our customers have about their service. We look forward to working with you!"
"Thank you for the 'A' grade! We look forward to working with you!"
They scheduled a date to get the water heater, furnace, and air conditioner replaced in the same day so that I did not have to take additional time off of work. On installation day, they were prompt and very careful to keep my house clean during the installation. Jared was the professional who installed the furnace and oversaw the whole operation that day. Jeremy installed the water heater and did a very clean and thorough job, and Seth installed the air conditioner and did a good deal of the work with the new required vents that a high efficiency furnace required as compared to my older, inefficient one. Seth went out of his way to help repair the broken track on the doors to my mechanical room at the end of the day and was professional and a hard worker.
I can't really say enough kind things about Jared and his high level of professionalism. He always stopped what he was doing to answer any questions that I had about the installation. When he discovered that the furnace had been damaged prior to arriving at my house, he quickly and seamlessly found me a new one within a remarkably short time period. The entire team worked around this delay so that everything went as close to the original schedule as possible. Jared even tracked down additional furnace filters for me at my request and had them to me at the end of the day.
The team stayed as long as needed to make sure that the job was completed in one day. Jared walked me through all of the features and necessary information on my water heater, furnace, and air conditioner. He explained the fairly complicated thermostat in a way that was easy to understand and programmed it so that I would get reminders about changing the furnace filter in the most efficient (and cost effective for me) manner. I mentioned that I might want to have the flue pipe that vents the hot water heater replaced as the home inspection conducted months earlier had identified some corrosion issues. Seth went back into the attic and took pictures of the corrosion so that it could be documented for the future repair.
The next week, I scheduled the replacement of the flue pipe and was pleased to find that Jared would be replacing it since he was already familiar with my system. As before, I was extremely happy with his level of professionalism and pleasantness. He took care when replacing the flue pipe and cap, knowing that I was anxious about any water leaking in. He answered additional questions about the air conditioner that I had and completed the work very competently.
Overall, I am highly satisfied wit the work completed by Mattex. I still cannot believe how nice my equipment looks because they didn't cut any corners and did the work professionally. I am confident that I will be working with Mattex again in the future for the maintenance of my equipment and for other heating/cooling and plumbing needs. I am sure that I will be asking for Rich personally if I need any other estimates and I guarantee that I will be asking that Jared do my future heating/cooling/plumbing work. They are just that good.
"Hello! We really appreciate you taking the time out to share your review about our services and our service member. This is great to see! We strive to provide top notch service for all of our customers. Please call us if there is anything else we can do for you in the HVAC, electrical or plumbing areas. We look forward to working with you."
I called Mattex on a Tuesday and their comfort consultant was at our home that afternoon. Trevor was a very friendly and knowledgeable representative who expressed clear interest in helping us design a replacement system that would ensure we would be comfortable in our home. He spent 2 hours with us to understand our complaints with the old system and diagnosing the source of those complaints. To give an example of how detail oriented he was: Trevor spent 20 minutes in our crawlspace examining our ducts and was able to identify a few potential issues that we could fix right off the bat!
I am a detail oriented consumer, and Trevor was also very patient with my questions and able to explain the technical details in a manner that I could understand. I also appreciated that he quoted us on a range of systems and was clearly not trying to push us to buy the most expensive one.
If you're in the market for HVAC, I would definitely recommend giving Mattex an opportunity to earn your business!
"Thank you for the wonderful review. We sincerely appreciate it."
"Thank you for the A grade on the services you received from Mattex Heating & Cooling. We are so happy that we were able to serve your home comfort needs."
"Thank you for the A grade. We appreciate you taking the time to let us know how we did."
"Thank you for the 'A' grade. We are happy you are happy with our services."
"Thank you for the wonderful comment you left for our technician. Mattex always strives to give our customers professional service from knowledgeable and experienced technicians. It looks like our technician went over and beyond this. Great to see! We look forward to doing business with you in 2016."
"Thank you so much for sharing your satisfaction of our services with Angie's List. We are glad you like our services and the equipment that was installed for you. Customer service is our #1 priority and always will be! We look forward to continuing to be your HVAC, plumbing, and electrical services provider. THANK YOU!"
"Thank you for the 'A' review! We strive our hardest to have our technicians to our customers ASAP! We're glad we helped you in a timely manner to fix your a/c situation. Thank you for continuing to use us in the future. We look forward to continue to provide you with 'A' ratings in hvac, plumbing, and electrical services!!"
"Thank you for your 'A' review! Mattex sincerely appreciates you taking the time to review and rank our services. We look forward to continuing to provide professional heating & cooling, plumbing, and electrical services to you."
"Thank you for the 'A' rating! We love to see that. Call us anytime for your heating & cooling, plumbing and electrical needs. We have 24-hour emergency service!"
I called back three days later, arranged to have the same technician come to check on my sump pump. He came the same day I called, replaced the pump (with my approval) and was very professional throughout.
"Thank you for the wonderful review and 'A' rank! We strive to provide 'A' services to all of our customers every time! We look forward to continuing to provide you with above excellent heating & cooling, plumbing, and electrical services."
"Hello [member name removed]! Thank you for the wonderful testimonial you gave our technician Cole about his service. We enjoy seeing testimonials like this especially on a Monday morning. It brightens up our day even more. I will post this on our Brag board for everyone to see. We like to share when our technicians and staff members go above and beyond for our customers! Have a great day!"
"Hi, [member name removed]. Mattex sincerely appreciates your high marks and wonderful comments about the staff and how they were helpful to you throughout the entire purchasing and installation process. Mattex would love to come back and work with you in the future! Thank you again, Jan. Happy Holidays to you and your family!"
Licensing
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