Luther Falls Custom Kitchens
About us
Luther Falls Custom Kitchens is a family-owned and operated, third generation kitchen and bath remodeling company. We offer free estimates and custom designed cabinets, counter tops, and more!
Business highlights
Services we offer
Our kitchen & bathroom remodeling services include: custom designs, and backsplash/mosaics, cabinets, carpet, finishes, free estimates, hardwood flooring, quartz/granite, vanities
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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71% | ||
0% | ||
7% | ||
0% | ||
21% |
We almost did not check out Luther Falls because we assumed they would be more expensive. Boy we are sure glad we did! The amount we paid ($1740 cash; paying with a credit card would have added an additional 4%) included everything except the plumbing work. We used their recommended plumber, Fred Kobel, and he did a great job.
Dee gave us excellent advice in choosing the granite that would best match our needs. She advised also that the new backsplash would be a bit taller than the old one to be certain that any old caulk stains or old paint color would be concealed--much appreciated so I don't have to paint right away.
We did have to wait a few weeks for the measurement appointment, but the installation was scheduled for three days later, and went smoothly. The two slabs fit perfectly--and the crew was in and out in under two hours. They took care to make sure their tools and supplies were placed on a blanket so as not to scratch our wood floors, and they cleaned up thoroughly when done. And I should add that the caulking job above the backsplash is nothing short of perfection!
One caveat however is that the selection at Luther Falls is not nearly as large as the home improvement stores, but we had no problem finding a suitable granite among what they did have available. As a side note, I also requested pricing on new kitchen cabinets and the cost was really affordable--but we plan to sell the house in a couple of years and so decided not to spend the extra money at this time.
Bottom line: I would definitely recommend Luther Falls Custom Kitchens for your kitchen remodeling needs--their prices cannot be beat by the local chain home improvement stores. Our new granite countertop and backsplash look great!
One piece of advice I would give is that my quote included the standard edge, and I wanted a "half bullnose", which they consider custom and and extra 20%. While this was an unforseen added expense I blame myself just as much Luther Falls because I did not specify what I wanted. Learned my lesson there.
We have no problems with kitchen cabinets - it was what we ordered, they did a very god job installing them on Monday, September 17. But the granite counter tops - is a different story.
First of all, Luther Falls told us that they will finish everything on Wednesday (he picked the day, not us), and I assumed that "finish everything" means - everything: granite tops, installing pulls (handles) on kitchen cabinets (because I forgot to order them sooner, but I had them on Wednesday), water hook-up (plumber services). But it turned out that the plumber was scheduled on Thursday-Friday, which would be OK with us if they explained it to us ahead of time. So when the granite was installed, they wanted to get the last check from us, which was ready, but I thought (how naive of me) that one should pay the balance
after the job is complete. Not the case with this company, Luther yelled at me when I called him to ask why I should pay if not the whole job is done, he was screaming obscenities, so I hung up, called the office and talked to his mother, Deanna, who apologized for him and explained that they actually installed the granite earlier than planned. So OK, we gave them the check. But after I came home from work, I realized - the wrong color granite was installed. I called Deanna the next day and made an appointment to see her. When we showed up and started talking to her, that's when the h*** broke loose.
They did a nice installation job. But they did not install the right color granite - I guess I didn't ask them enough, only told them about 10 times, and even had them put my name on the granite slab I chose. When we went to the office to talk to them about it, Mr. Falls, I assume (he said he was the owner, but we dealt only with his wife Deanna and his son Luther Falls) came out of the back room and began shouting at us, requesting us to leave his place of business at once, stomping his foot at us and crowding us out. He acted like a deranged person, screaming obscenities, making derogatory remarks, and throwing his fists in the air, calling my 75-year-old husband (who recently had had open heart surgery) a "son of a b****" and other names, after my husband asked him to please stop shouting. When I reminded him that we are his clients, he screamed at us that we were not his clients anymore and commanded us to leave at once. My husband and I both were in a state of shock and disbelief, but I continued to try to converse with Deanna, which was cut short by a policeman having shown up, who escorted us out. Indeed, the man, whom I assume was Mr. Falls, had called the police, though it was only 4:50 p.m., ten minutes before the store was to close. I simply was trying to talk to the people whom we had hired to do a job of remodeling our kitchen for us. I have to say, we never have been so humiliated in our entire lives! We were going to use their services for updating both of our bathrooms, but not anymore, of course, not after we've been through with them. They were quite a bit cheaper than other places I checked, now I know why - they totally ignore your wishes, and install whatever is convenient for them at the moment, never-mind that you ordered something different and paid for it with your hard earned money. Now I wish I hired another company and paid more, but have what I ordered and paid for. I know two other people who received the wrong granite from them. Evidently it's a norm for this so called business.
I hope this will be a warning to others.
Licensing
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