Illini Pella Inc

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From beginning to end Mike, the salesman, was a huge help to us. We are first time home owners and had no idea what we were doing. He had suggestions for the types of windows and recommendations, etc. Mike is very personable and always willing to answer your questions. He is not there to sell you windows, he is there to make it a good experience. The installers were awesome. They did a GREAT job, and they were quick! They were very personable and easy to be around. I felt comfortable letting them wander all over my home installing these windows. Not to mention the products are great. We will definitely be using Pella again in the future!!

From my first contact, an e-mail to Mike, I was very impressed with the customer service. Mike and I discussed what I wanted, and he then showed me various options at various prices. There was never a and quot;hard selland quot; or any push to select something. He offered suggestions that were all helpful, and he then left it to me to select what I wanted. Once the order was placed, he set up a reasonable installation date, and then followed up throughout the rest of the process. The installer was fantastic, but I will include more about that in another post.
The only downside was that the screen set did not come in with the sliding doors. At the time it was extremely hot, so it wasn't a big issue. I think that may have caused this to drop on the priority list, but once I contacted Mike again, he responded promptly and made sure the screens were located and installed shortly afterward. There was another little glitch when instructions did not come with the screens, and because the doors were apparently not commonly ordered, they needed more information from the company before they could continue. I had no problem with the installer (different one from earlier) and appreciated his waiting to make sure it would be done right, even though it took a few more days.
So, basically any minor issues I had were with Pella and not with this individual franchise. The service from Illini Pella was excellent, and I would absolutely do business with them again. As far as the products, I could not be happier with my new doors and windows.