BAKER APPLIANCE REPAIR

"We are an authorized GE servicer (also authorized for all major brands, Whirlpool, Electrolux, Samsung, etc.) and have been for 25 years. Our technician’s are NASTEC and GCAP certified. We have no complaints in 25 years against us from the BBB or the Attorney General. We were contacted by GE to perform a recall on the dishwasher listed. The recall is to replace the heat element in bottom of dishwasher tub, and covers ONLY that service. Upon installing heater found multiple dried food stains in unit indicating it had not been used in weeks , also found dead and alive roaches in unit. Tried to run unit for operational test, would not come on. Ask Mr. if breaker was off, he stated no. Ask Mr. when was last time used he stated “not used for a long time because does not really work” . Inspected dishwasher to locate no power issue - at no charge to customer - found broken door switch housing, door/interlock/safety switch out of place and plunger missing. All of these parts are located in top of unit console/control panel. Recall part is not located anywhere near this area and we did not disassemble console to perform recall. The switches break hot and neutral both to the dishwasher, with switch out of place and the plunger that actuates switches when door is closed missing, unit could not have run or even powered up. Customer could not have been using unit in this condition with parts missing. Advise customer that recall would not cover any further repair, Mr. customer THEN stated that wife had used it last week. She called GE customer service and was told recall would not cover additional parts or labor and that GE would not have worked on it at all with bugs in it. We did not cause failure to the dishwasher by installing heat element and will not repair it free of charge. You have posted a complaint that is undocumented and not proven. We have a signed service order by customer stating approval of repair. Unit can be repaired at customers expense. Angie’s List does not have my permission to use our business name in any magazines or publications."

"I do not have record of working on (removed member name) washer in 2008. I show a washer repair in 2004 for a total of $60.00 labor and 2 no charge parts covered by the Maytag company and a note to inform customer of proper electric supply to washer. A dishwasher repair in 2004, a dryer repair in 2004, a refrigerator repair in 2009. No complaints were received from the customer and should not be listed on here for service 4 years ago."