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Culler Plumbing Services
Drywall - Install, Drywall - Repair, Excavation - Major Grading or Resloping,
About us
At Culler Plumbing, we have been providing quality plumbing services to the Metro-East Illinois area since 2013, but come qualified with over 25 years of experience. All of our plumbers are experienced and professional. Because we are licensed, bonded, and insured (license # 058-176496), you can rest assured that you won’t be footing the bill if something does go wrong. Because every job is different, we charge by the job and not by the hour. Additionally, we offer no obligation estimates, discounts, and a satisfaction guarantee that will leave you feeling confident and comfortable with your plumbing system.
Business highlights
Emergency services offered
Services we offer
Emergency plumbing, and fire places., bath remodels, camera inspections for sewer lines, drain cleaning, excavation- repair or replace, faucets, garbage disposals, gas lines, outside hose bibs, sewer lines and water services. We also offer service on: Water heaters, sump pumps and sewage ejectors, toilets, water jetting, water softeners
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.836 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 8% | ||
| 0% | ||
| 0% | ||
| 3% |
Showing 1-25 of 36 reviews
Bonnie B.
Sep 2020
I will never use another plumbing company!!! I have been using Culler Plumbing for several years now and have had nothing but great results! Dennis has always gone way above and beyond. I have a crawl space and my washer, drier and water heater plus my water softner are all in the same small room with no space to put pans under the water heater or water softner. And I have hardwood floors so whenever the water heater went out my floors would be ruined. He moved the water softner into my bedroom closet with a pan under it and put in a drain. Then was able to put a full size pan under my water heater and a drain which he hooked up to the plumbing under my crawl space. No more ruined floors!! Never had such a caring and expert plumber like him!! Thanks Dennis!!!
Vance B.
Oct 2019
Culler Plumbing was the third business I contacted to perform this work. The first two having either gone AWOL or ultimately turning the job down cost me valuable time on a very tight schedule to meet the closing date on the sale of the property. Culler was extremely responsive to our schedule constraints, quite willing to enter a vacant property to do the work, other technicians out sick resulted in our technician not arriving until just before 5 p.m., but he was willing to stay to complete the job and didn't until about 7:15 p.m. This dedication to the our schedule constraints was very much appreciated and demonstrated a commitment to customer satisfaction like I had not seen an inkling of in the other two firms, nor seldom seen today at all. Bravo to Culler Plumbing services!
Chris C.
Sep 2019
Culler was professional, responsive to my needs, prompt to their visit and offered to have the job done by 1 PM the same day. Even worked with me on a commercial replacement due to sizing requirements.
Tara S.
Jul 2019
Came home after a long day and an hour drive in a thunderstorm to find our water heater chose that time to shoot craps and was spurting water out the top. Turned it off and called Culler the next day, they were able to get someone out there with hardly any notice to replace, and I got to have me a nice hot bath that night LOL Susan, Aubrie, and Dennis are the absolute best; professional, experienced, and articulate. Definitely went above and beyond to help us out. Will absolutely be recommending to friends and family.
Response from Culler Plumbing Services
"[Member Name Removed], sounds like you had a rough day :( We are so sorry to hear that, but glad we could help you get the relaxing bath you needed! We really appreciate your recommendations. Please don't hesitate to call us with any future plumbing needs. Have a great day!"
Dennis H.
Jun 2019
The plumber did a great job. He gave me choices of what new sump pump I could get and explained what I needed explained. He asked me what all I wanted done. He explained how he would do it and what it would cost. He took care of all of my concerns and considering all the piping he had to replace got done within a very reasonable amount of time. I was also very happy the job got done the day I called. I was extremely happy with the job and would definitely hire this plumbing service again.
Response from Culler Plumbing Services
"[Member Name Removed], thank you for posting such a great review! We take pride in educating our customers on the services we are offering and why we are offering them. I am so happy that the technician was able to provide options according to your wants and needs. We look forward to working with you again in the future."
Timothy G.
May 2019
opened my basement to find out my sump pump had went out and I had about two feet of water in the basement. called culler plumbing they had done work for me before and did a excellent job. called them and they were their in less than a hour. went down took a look and gave me several options the then installed the new sump pump and I now have peace of mind again. the company does great work at a fair price
Response from Culler Plumbing Services
"Thank you, Mr. [Member Name Removed], for taking the time to leave us a review! We are so happy that we could get out to your home quickly and take care of your plumbing needs at a price you were comfortable with. We really appreciate your repeat business and look forward to working with you again in the future."
Allison T.
May 2019
1. The Administrative Staff was professional, courteous and helpful. 2. I contracted with Culler Plumbing for a toilet install. The initial work went well; however, we encounter a problem with a defective tank. Once the tank was replace all went well. I believe my technician Corey went above and beyond to correct the problem along with the company to provide a good experience. 3. I did think the cost was a little pricey. 4.I would definitely use this company again in fact I would give them 4 stars
Response from Culler Plumbing Services
"Thank you so much for leaving us a review, Ms. [Member Name Removed]! We are so glad that our staff exceeded your expectations. We were happy to provide you with our services. Have a great day!"
Suzanna J.
Apr 2019
EXCELLENT!! Was very thorough, professional and reasonably priced. Culler Plumbing is the only service I'll be using from now on for all my plumbing needs.
Response from Culler Plumbing Services
"Ms. [Member Name Removed], I am happy to hear that our Technician Jacob was able to provide you with such great service. Thank you for taking the time to give us feedback on your experience. Have a great day and we look forward to working with you again in the future!"
Dana W.
Mar 2019
Received a call and had an appointment scheduled within 20 minutes of posting on Angie’s list. Showed up on time, after reviewing the project - everything that was needed was explained to include time required and cost. Project was completed on time... to include I believe the entire Culler field team effort... they were great and would recommend them!
Response from Culler Plumbing Services
"Ms. [Member Name Removed], thank you for taking the time to write a review for our company! We pride ourselves on quick scheduling and complete customer satisfaction. Thank you for recognizing our efforts. Have a great day and we look forward to working with you again in the future!"
Amy H.
Mar 2019
Quick diagnosis of the problem and a reasonable estimate were provided. Dennis complete the work within an hour. Now I’m leak free!!!
Response from Culler Plumbing Services
"So glad we were able to help you quickly! You were enjoyable to work with? Thank you for taking the time to write a review for our company!"
Don B.
Dec 2018
I thought it was great. He showed up when he was supposed to and did a great job. I would recommend them.
Response from Culler Plumbing Services
"Mr. [Member Name Removed], thank you so much for taking the time to review our work! We are happy to hear you were satisfied with the service."
Susan H.
Dec 2018
everything was great, they came in and cleaned up after the work. They answered all question that i had, they came completed the job and they left.
Response from Culler Plumbing Services
"Thank you, [Member Name Removed], for your positive review! We take pride in the fact that our technicians clean up after themselves, so it is wonderful to see your comment of cleanliness in regards to your service. We hope you will contact us in the future with any of your future plumbing needs. Happy holidays!!"
Chris G.
Dec 2018
It was fantastic service. They were professional and courteous, and they are very transparent with their costs. They made it easy to do business with them.
Response from Culler Plumbing Services
"Mr. [Member Name Removed], we are pleased that we were able to help you with all of your plumbing needs and that you were happy with the service. Happy holidays!"
Shaun A.
Dec 2018
Dennis and his team at Culler Plumber are about as easy to work with as you can ask for. I have a couple rental properties and Culler is who I turn to when a job is outside the realm of my plumbing expertise - which is most things beyond a faucet repair. Coordinating plumbing services with tenants has not been an issue since Dennis' admin staff handle everything from top to bottom. I recently had Culler do a water heater repair, as well as other general maintenance items to get a property up to code and "water-tight". They completed the job in a timely manner, with minimal inconvenience to me and the tenants.
Response from Culler Plumbing Services
"Thank you, [Member Name Removed] for your positive review. We appreciate your repeat business and, as always, it has been a pleasure working for you. Thanks again!"
Daniel U.
Apr 2018
spend good part of evening waiting for tech to arrive all worked out okay
Response from Culler Plumbing Services
"Mr. [Member Name Removed], We very much apologize that you were left waiting for your technician to arrive! Unfortunately, he was stuck on a previous appointment and could not get away. The technician could not leave the previous job with work unfinished, which can sometimes happen in the service industry. We do our best to scatter appointments appropriately, but some services can take longer than expected when the technician gets the work started (unforeseen difficulties, etc.). Thank you for being patient with us and we are so glad you were happy with the service!"
Dana L.
Aug 2017
Just as they told me it would.
Response from Culler Plumbing Services
"Thank you so much [Member Name Removed] for your positive feedback! So glad we could be of service to you :)"
David T.
Aug 2017
Charged $200.00 to say it could be fixed for $1700.00. Took him all of 5 minutes, did absolutely nothing and didn't honor their coupon. Will never call them again, nor recommend them.
Response from Culler Plumbing Services
"Mr. [Member Name Removed], We apologize that you were not happy with our service. The charge for your service call was our weekend Sunday charge of $199.95. This pricing was expressed up-front when the appointment was booked. Unfortunately, if you do not wish to move forward with service recommendations the dispatch fee is still charged. This information was also given at the time the appointment was booked. It is important to our company that our technicians have time to spend with their families and that is why we have emergency dispatch fees after hours and on the weekends. We do not honor coupons during these emergency hours. If a coupon is mentioned when the appointment is set, this information is also given. We hope you can take this information into consideration and give us another chance for your future plumbing needs."
Annette A.
Jan 2017
Very smooth and efficient. Dennis was friendly and professional. He took the time to explain all the work that he would perform. He was also accommodating when my mom added an extra task to be done. The work took 5 hours only because he had to go back and get the correct part from the plumbing store who had given him wrong item (not his fault). Will hire him for 2 additional jobs to be done later this year. You won't be sorry hiring him!!!
Daniel U.
Jan 2017
technician arrived but to almost whole evening for him to arrive due to travel appointment ahead of mine , but after making phone calls to company all worked out okay problem was resolved no hot water issues any more after repair completed, plus representive followed up with me on how water heater working which i appreciated.250
Craig M.
Nov 2016
Office was very friendly and helpful. Tech was great answered questions gave prices before hand and explained options. went above the call by providing a couple other services without charge. gave est. on future optional work. he took his time to do the job right and explained that return calls on the same job are not what the customer or the wants. No one ever wants to call a plumber but they are my go to company for service and have recommended them to friends.
Barb B.
Jun 2016
unknown
Sherra C.
Jun 2016
unknown
Elizabeth M.
Jun 2016
unknown
Debra G.
May 2016
unknown
Donovan F.
Apr 2016
Realized we had a water leak and determined that the leak was outside of the house. Called Wednesday at 7pm (only ones to answer the phone after 5pm). Very polite on the phone, they scheduled an appointment for 830 the next morning. Arrived on time and assessed the problem. Shut off the water and worked up a contract detailing the work to be done. Brought back the equipment to dig up the yard to get to the main line. Removed the bushes without damaging them. Drilled a hole around the main at basement wall. Replaced the main line with a new polymer line (think that's right, not a copper line) and new ball valve. Inspected all the work they had done, checked for leaks, then patched the hole in the wall and put the yard back and replanted the bushes. Cleaned up their work area. All said and done within 6 hours............... Thank you very much for a job well done...........Thanks to Angies List I received a 10% discount.
Response from Culler Plumbing Services
"Thank you so much for your great review! We are so glad that we could help you out and that you were pleased with the service."
Licensing
State Contractor License Requirements
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FAQ
Culler Plumbing Services is currently rated 4.8 overall out of 5.
Culler Plumbing Services accepts the following forms of payment: CreditCard
No, Culler Plumbing Services does not offer free project estimates.
No, Culler Plumbing Services does not offer eco-friendly accreditations.
No, Culler Plumbing Services does not offer a senior discount.
Yes, Culler Plumbing Services offers emergency services.
No, Culler Plumbing Services does not offer warranties.