About us
HPO Painting has been proudly offering design, decoration and painting services in Palatine and the entire northwest suburban area for 25 years. Our priority is the satisfaction of our clients, so we always take the time to ensure you are satisfied with the design of your space before starting any work. Our skilled and qualified painters and designers have years of experience in all types of interior and exterior painting projects in Palatine. They will be working closely with clients to ensure your painting project is successful. When hiring HPO Painting for your Palatine area painting needs, we ensure that you do not have to worry about lifting a finger. We will personally empty the spaces to be painted with the utmost care and do all of the heavy lifting for you. You can rest assured that your floors and carpets will be well protected and that our professional painters will work diligently to ensure the quality of their work. If you have a painting or redecorating project in mind, do not hesitate to give us a call today. We will find a design that works for you and for your environment regardless of your budget or timeline, and we guarantee that you will be more than happy with your new, clean and refreshed home or office in the Palatine area. Coupons are available through Angie's List magazine.
Business highlights
Services we offer
Interior Painting, Exterior Painting, Drywall Installation & Repair, Wallpaper Installation & Removal, Damaged Exterior Wood Replacement, Deck Refinishing, Staining & Varnishing.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
- 13
Assorted photos uploaded by HPO Painting
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Painting - Interior Project
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Painting - Interior Project
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Painting - Interior Project
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Painting - Interior Project
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Painting - Interior Project
Number of Stars | Image of Distribution | Number of Ratings |
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Filter reviews by service
When they knew the work was going to start, they come out and power-wash the entire work area, this was done a few days ahead of the work.
Then a crew came out to start the work a team of about 3-4 people to start then it went down to a 2 person crew to finish the job. They sanded, scraped, primed the work area and replaced the posts that were rotted. The work was done Thurs/Friday and needed to be carried over until the following Monday. The job took 3 full days to complete.
The paint job and prep was done pretty well. I had one problem with they paint job itself. One area appeared to not be fully coated, meaning I could see brush marks and the old paint or surface under the new paint in spots. This is on the front of our home. When I brought this to their attention (The morning after the job was complete. The job was finished when it was dark and I could not see the work) I was told the quote was for one coat of paint and to come back to add another coat to that area it would be another $75. I was also told that they added two coats in other areas even though the quote was for one. While I appreciate that they did that, isn't it their job to get the quote right in the first place? I have no clue if the home needed one coat or two, that's why I hire a professional and got a quote. So somehow they made me feel like they did me a favor by adding more paint and that they went above and beyond. Instead it made me feel like they didn't quote correctly and a very visible area of my home was not done fully. If areas needed more than one coat to get the job done correctly, tell me. Ring the doorbell, they knew I was home and could have informed me.
Here's where I was really not thrilled with the professionalism:
- They left a sweatshirt draped over my neighbors fence, over the weekend
- Trash on the side of my home (cups of coffee and pop) This really upset me, this is my home.
- Did not put items back where they were, planters, decor on my steps etc. (left items in my front yard for me to put back)
- Placed home address back on post CROOKED. They explained that one screw would not be able to be put back on our 7 because it was stripped. I said to put the numbers back up anyway and we will replace the one screw. When I noticed all of our numbers were not up properly, they said I was informed about one screw which would account for one number being crooked. Then told me another screw could not be replaced and they could come back and fix this if I wanted them to. Even the number that has both screws is not up straight. A screw is sticking out of that number and it simply is poor quality. Again this is on the front of our home.
I get that we signed up to have the work done during a busy season, and the daylight savings didn't help with time. I don't think I am in the wrong to expect things to done right and well. Or for my personal items to be placed back to where they were, how they were, at least close to how they were. When I ask a professional to provide a quote it's because I can't do the work myself and I want it to be done well and right. It's their job to figure out how that needs to be done.
In the end I did not agree to have them come back out to add another coat of paint because it will cost me more money on top of the $2100 I already spent.
When I brought a few of these issues to their attention, their explanations for them only left me to fee like I was in the wrong and it was somehow my fault. That's not a good feeling as a customer.
Reading through all of the other great reviews, I feel bad even writing a bad one. Maybe the busy season might have affected the quality for this particular job, I don't know.
A little advice to HPO, do a walk around the home to make sure items are put back, inform the customer if additional work has to be done above and beyond the quote. For the reasons above, I can't recommend them and would not ask them for another quote.
Eric's painter Mike did a great job, and was very detail oriented and conscientious. Overall the resulting stain job turned out very well. I would not hesitate to hire Eric and his team again.
"Squeezing in jobs sooner to fit a clients schedule and not mine is problematic as was the case here. Coming and going when we had a little time to paint over the course of almost three weeks between 4 different painters unfortunately meant some things got missed initially. Before leaving the final day we touched up everything to the satisfaction of the homeowner."
The kitchen/dining area has 10 ft. ceilings, with a fireplace and heavy valances that my husband and I could not take down ourselves. The ceiling also had a crack that crossed the entire room, and Eric repaired and re-repaired it until he was satisfied with it. Two coats of paint later, everything looks marvelous!
The bill was very fair, with labor being around $1500 and paint extra. HPO Painting uses Benjamin Moore paint, and charges his cost for whatever paint you choose. Eric, Daniel, and Josh were as pleasant, professional, and careful as anyone could possibly wish. I plan to use them again for our great room.
Highly recommended!
His team was very pleasant and hard working. The costs were what I expected-no surprises. My house looks beautiful.
Eric responded to my request for a proposal quickly and answered all my questions fully. He supplied the liability insurance information I requested for all who worked on the decks. He gave me a date range of a certain week and he started and completed that week. He was truthful regarding how long it would be before the work could be done and he was able to complete on time, even though we have had quite a bit of rain. All the workmen were courteous and professional. Everything was kept clean and organized during and after the job. I am very happy with the quality of the work, Eric the owner and his associates. The price was very fair. Eric gave me the receipts for the stain and payment was requested and made when the job was completed.
I would definitely recommend HPO Painting and will request their work again. What a pleasure to work with an honest, straight forward contractor. Especially since I had a hard time finding him. I had a bad experience with the first company I hired and interviewed several others before finding HPO.
Thank you Eric!
Cheryl Adams
Licensing
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