AVA Quality LLC

"Dear Carolyn, We highly value your feedback as it contributes to our understanding of client needs. Your scheduled appointment was from 8 am to 11 am, and the technician arrived shortly after 8 am, completing the job by 10:30 am. All time periods are recorded by our dispatch program. During the diagnosis, our technician collaborated with your association representative, and the conclusion about the heating units malfunction was reached. The association confirmed it was their responsibility to cover the repair costs, providing you with a free repair, with only $95 paid for diagnostics. We understand the significant amount for you and offered a refund despite the time spent, as we do not wish to leave our customers financially strained. Mikhailo, our experienced HVAC technician, overcame challenges arriving in the United States less than two years ago after fleeing the destruction in Ukraine. He retrained, obtained HVAC education, passed EPA sertification, and became a certified universal technician. Mikhailo actively sought employment upon arrival, and we reject the notion of restricting his work based on language proficiency. Our stance differs from yours, we believe in giving hardworking individuals an opportunity to integrate into society. We are not a corporation but a family business, part of the middle class, striving to contribute positively to our community. We develop our business step by step, with a commitment to satisfying client needs, maintaining a balanced price level, ensuring a reasonable livelihood for our technicians, and gradually expanding our companys capabilities. Thank you for engaging in dialogue. If the money paid for the diagnosis is crucial for you, we are ready to assist and refund it at any time. Thank you and with great respect, Family business AVA Quality"

"Hello, thank you for your review. Your opinion is very important for us and for our customers. Thank you for choosing AVA Quality. Happy New Year!"

"Thank you for choosing AVA Quality!"