AWE Air Water Energy

"Thank you so much for taking the time to send in your feedback. We also appreciate you signing up on our Member Value Plan. Maintenance is SO important to keep your equipment running up to manufacturer's standards. Plus, you get no overtime and 20% off and SO many more benefits. We THANK YOU for your trust and for being our Valued Client!"

"Thank you so much for your review. We are so happy to hear that everything went well. Sizing of your humidifier is so important and we always verify the square footage of your home and base our recommendations off of Aprilaire's specifications. We are very sorry if we didn't meet your expectations in responsiveness. We received the email on 11/28 and responded on the same day so maybe there was a delay from Angie's List. We will certainly look into that. However, thank you for allowing us to provide you with indoor comfort and for being our Client!"

"Thank you so much for your review! We are so happy to hear that your installation went well. We apologize if you feel that there was any misunderstanding in the ad. We advised in fine print that any additional part would not be covered. If you needed the valve in order to be up to Illinois plumbing code, that is a part and is chargeable and was advised upon the initial phone call. However, we would've had you sign a waiver stating that you didn't want the valve. We certainly don't ever want our clients thinking that we are hiding anything from them so we apologize tat you do. However, we promise to uphold all promises we make as our client's are our GREATEST asset! Thank you so much for choosing us and for being our Valued Client!!"

"Thank you so much for your review! We are so happy to hear that your installation went well. We apologize if you feel that there was any misunderstanding in the ad. We advised in fine print that any additional part would not be covered. If you needed the valve in order to be up to Illinois plumbing code, that is a part and is chargeable and was advised upon the initial phone call. However, we would've had you sign a waiver stating that you didn't want the valve. We certainly don't ever want our clients thinking that we are hiding anything from them so we apologize tat you do. However, we promise to uphold all promises we make as our client's are our GREATEST asset! Thank you so much for choosing us and for being our Valued Client!!"

"Thank you so much for your review! We are so happy to hear of your satisfaction and we thank you for taking the time to send in your feedback. We truly care about our clients and we are so grateful for you. Thank you for trusting in us and for being our Valued Client!"

"Thank you so much for taking the time to send in your feedback. We are always happy to hear from our clients and realize that it takes time to send in a review....so thank you! We are so grateful to have you as a client and we look forward to many more years. Thank you for being our valued client!"

"Thank you very much for your feedback. We are very sorry you feel this way. We understand that you had a very detailed conversation with one of our Client Care Specialists last night. It was explained to you completely. The ad is not hiding anything and is very clear. It is $65 to have your unit brought up to Illinois Plumbing Code. It is also an additional charge to upgrade from the unit that is advertised. We advised you of all of this upon the very first phone call and it was agreed upon. We also advised that, if you didn't want the valve, you would need to sign a waiver stating as such, signing off that you agreed to have the installation done without the correct valve that is required. Everything was agreed upon and explained very clearly. All labor and materials for an installation of an Aprilaire 500M is included. This is a part that is recommended for Illinois Plumbing Code. We certainly feel bad for the poor rating and if there was a misunderstanding in reading our ad. We are a quality company that doesn't hide anything from our clients. As you experienced, we were upfront and honest and, if this was not something that you felt was honest, then we certainly wouldn't do the work, yet it was agreed upon. We didn't stay in business for 30 years due to a bait and switch. We have stayed in business for 30 years because we are honest and do right by our clients. Again, we thank you for your feedback and certainly apologize that you feel the way you do."

"Thank you so much for your review! We are so happy to hear of your satisfaction! Thank you, for taking the time out of the busiest time of year, to send in such wonderful feedback! THANK YOU for being our Valued Client!"

"Thank you SO much for the WONDERFUL review!! We are so happy to hear that you are completely satisfied with our company! We will continue to meet, if not exceed, your expectations. The best part for us to hear is the word honest. That is a word that is hard to come by these days and we pride ourselves that we ARE an honest company. WE are fair and upfront with all of our pricing so that our clients will NEVER be surprised. Thank you for taking the time out of your day to send in this AWEsome review!! Thank you for your continued support and trust!! We cannot thank you enough for being our Valued Client!!"

"Thank you so much for the feedback on your plumbing service we have provided for you! We are so grateful to you for letting us know how we are are doing! Having our Clients happy is our TOP priority and we assure you that we will continue to meet, if not pass, your expectations! We THANK YOU for choosing us and for being our Valued Client! Have an AWEsome day!!"

"Thank you again for your feedback. We appreciate you showing us your support and for being our Valued Client!"

"Thank you so much for your feedback of your plumbing work. We are VERY happy to hear from our clients, especially when they are pleased with our services. We thank you for taking the time to send in a review and for being our Valued Client!"

"Thank you very much for your feedback. We have been going back and forth for a year about the unit that you purchased from us and we thought that your concern had been resolved. However, it seems that it isn't. You Googled the cost of an install. For the amount of work that we did and fixed from the other company you had out who installed your air conditioner, plus the amount of free items that you received, we were VERY fair with our pricing. As for the warranty, that was all approved by you as that is how we do business. EVERY manufacturer requires annual maintenance that is NOT part of a warranty. It's like the oil changes on your vehicles....always chargeable. We are honoring n additional 9 years onto a labor warranty if you stay on our MVP And we make sure you never miss a visit. We also realize that there is a little confusion here. Our water pads are not $59.00. We did not charge you $59.00 for a water pad for your humidifier. Our water pads are $14.00 on the MVP. The $59.00 was for a pad and a cleaning. In business, there is a cost to do business. There is overhead to have a Client Care Specialist answer your call, the building, the lights, the insurance, the tech, the vehicle, etc.....If you find the exact manufacturer's filter, please, be sure that you get it from that manufacturer because they make them to fit their equipment. A lot of the ones sold at local stores are NOT the correct size and cause leaking. However, we will always be here to help in that too! If there is anything else that we may be able to clear up for you, please don't hesitate to call us. 630-AWESOME! That's 630-293-7663. Thank you for your feedback and for being our Valued Client!"

"Thank you very much for your feedback. We are happy that you were very honest with your grading. However, not thrilled about the F in price. We know that we are very competitive in price as we continue to research costs in the industry. We charge flat rate prices and that means that whatever you are quoted, is what you will be paying. No hidden costs. No hidden fees. Upfront and honest pricing. We see that a similar situation happened back in May 2017 when you posted the same rating on a different review site and we discounted your repairs $50.00. It seems that your units are from 2004 and 2005 and that you have payed quite a bit in repairs. We will ALWAYS give you an option of repair versus replacement and, being of the age they are, the repairs are adding up, that's why it has been so costly to you. However, it's a GREAT thing that you are on our Member Value Plan so that you are saving 20% each visit that we are called out to your home for service, and getting the diagnostic fee waived when you decided to go with the repair. We are so grateful that you are our client and we THANK YOU for continuing to trust us in your home.....since 2002 or before! THANK YOU for your continued support! We are here for every possible situation that arises with your indoor comfort and we are so grateful that you continue to be happy with our services. THANK YOU for being our Valued Client!"

"Thank you very much for taking the time to give us such candid feedback! We are so grateful to hear of your satisfaction. We certainly pride ourselves with our level of transparency and customer service. We believe that every client is our asset so we will continue to treat you as such. Thank you for choosing us for your indoor comfort needs and thank you for being our Valued Client! Stay AWEsome!!"

"Thank you very much for your review of your plumbeing work. We are always so grateful to hear from our clients. It means the world to us that you took the time to send in your wonderful feedback. Thank you for being our Valued Client!!! Have an AWEsome day!"

"Thank you so much for your feedback and for being our Valued Client!!"

"Thank you for taking the time to send in your your feedback! We certainly pride ourselves on giving all options to our clients. We have highly skilled and highly trained technicians to help our clients. We know that there are many companies out there that have given the industry and bad reputation, and we are here to let our clients, current and new, that we are a company that is transparent, honest and loyal. We do what's right, even when nobody is looking. Thank you for recognizing that and for being our Valued Client!"

"Thank you so much for your review! We are always happy to hear from our MVP Clients. We are so happy that you recognize the importance of having annual maintenance done on your heating and cooling system. It not only keeps your units running up to manufacturer's standards, but it also helps us catch any potential situations that may arise, so you don't get caught in a situation where you may have a problem with the unit. We thank you for continuing to trust us and for being our Valued Client!"

"Thank you so much for your feedback! We are so happy to hear that your installation went well and we are happy to have met all of your expectations. As a company, it feels wonderful to hear feedback from clients who appreciate what we stand for. Thank you for being our Valued Client!"

"Thank you so much for your feedback! We are ALWAYS happy to hear from our clients and their experience with us. We take every bit to heart as it continues to help us grow as a company. Thank you for being our Valued Client!"

"Thank you SO much for your feedback. We will definitely look into this for you. We do apologize for the misunderstanding. However, our technician did find a dirty filter and that is not covered under warranty. With that being said, our Office Manager did void your transaction so you were not charged the $89.00. We, as a company, need to know situations like this when they arise so thank you for letting us know. Though, we would've rather appreciated a phone call as opposed to coming on here to vent when the situation was already handled and no money was charged, but we understand you frustration and we thank you again! We thank you for your honesty and for being our Valued Client!"

"Thank you so much for your feedback! We are so happy to hear of your continued satisfaction with our company. We thank you for being a long time valued client and trusting us with your indoor comfort needs!"

"We certainly thank you for your feedback. In reviewing the invoice from 6/14/17 and the recommendation sheet left, there isn't any pricing that adds up to $2000.00. It is our responsibility, as the trustworthy and honest company that we offer repair versus replacement. The highest amount quoted was for the leak search and R22 refrigerant. There was an option sheet given with 3 different options to repair your system the correct way, not to just add refrigerant, leave and have you call us because it leaked out again, which seems that this other company may have done. We have policies and procedures that our highly trained technicians follow and we do it right the first time, or you get a manager to come to your home at no charge. We hope that everything works out for you and that your unit is, indeed, repaired. Please call us for any future services that you may need. Thank you for your feedback and best of luck!"

"Thank you very much for sending in your feedback on repair work done by us! We appreciate you taking the time to do so. We are so grateful that you chose us to take care of your indoor comfort needs! Thank you for being our client!"