Approved Pro
AWE Air Water Energy
Heating and Air Conditioning Service, Water Heater Service, Air Duct Cleaning,
About us
Air.Water.Energy offers a trusted, one-call solution for all of your home's vital systems including air conditioning, heating, indoor air quality, electrical & renewable energy needs. Having served the area for over 100 years, this company employs over 50 individuals committed to providing exceptional service. Recognized by their bright yellow trucks and cars, this military veteran-owned business is actively involved in the community. Each year, Air.Water.Energy. supports the Carol Stream Park District's Earth Day celebration. A.W.E. created Healthy Home Month (October) and annually, the company focuses on educating its community and clientele on ways to improve the environment, efficiency of home systems, and how to save money in the process. A member of the Carol Stream Chamber of Commerce, A.W.E.'s employees and leaders also support many nonprofit events including Rockin' for the Troops, The Oakbrook Pink 5k for breast cancer and The Glow Run for Children’s Hospital. Air.Water.Energy. offers senior citizen and military veteran discounts of 10% on product and service. These discounts may not be combined with other offers, have no cash value, and may be changed without notice. Numerous special offers can be found at theawefactor.com, and cost is determined by the job and special financing may be available. Ask for details. Additional DBA's - Hansen Mechanical Inc, Keppner Heating, Air One, Comfort Perfect, Climate Perfect, A Perfect Plumbing Solution, A.W.E. Air Water Energy, Inc.
Business highlights
Eco Friendly
Veteran owned and operated
Family owned & operated
Emergency services offered
Women owned and operated
LGBTQ+ Friendly
114 years of experience
Services we offer
Heating & Air Conditioning. Indoor Air Quality. Electrical Repair. New Electric Panels. Surge Protection. Humidifiers. Duct Cleaning. Furnaces. Boilers. Piping.
Services we don't offer
Chimney Sweeps, plumbing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Senior Discount
10%
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 14
Assorted photos uploaded by AWE Air Water Energy
Reviews
4.8536 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 7% | ||
| 2% | ||
| 1% | ||
| 2% |
Filter reviews by service
Showing 26-50 of 536 reviews
Oscar S.
May 2019
Heating and Air Conditioning Service
great xxxxxxxx
Response from AWE Air Water Energy
"Thank you for taking the time to let us know about your humidifier installation. We are happy to hear that we have met your expectations and we thank you for being our Client. You are AWEsome!"
Randy R.
Mar 2019
Heating and Air Conditioning Service
as planned
Response from AWE Air Water Energy
"Thank you, so much, for your feedback! We are grateful you chose us and we look forward to helping you with any of your indoor comfort needs! Thank you for being our Client!"
Wendy T.
Feb 2019
Heating and Air Conditioning Service
My husband carefully spelled out his name and our address over the phone, but the office still got both wrong. But besides that, the service tech arrived early after calling us in advance (much appreciated), found that the drain trap was plugged which prevented the unit from moving into the second stage of the heating process, and he cleared it. We're confident that the problem was fixed, and we're pleased with the work he had done. Jim was personable, knowledgeable, and helpful. But for the 20 minutes he was here, and the limited scope of the work that we could see that he had done, we feel that the charge for our drain line flush of $288 was pretty high. We didn't get quotes from other HVAC companies, and we trusted AWE based on Angie's List's reviews, but on reflection, it seems pricey to us. We will nevertheless call them for annual servicing because they are reliable.
Response from AWE Air Water Energy
"We are so sorry for the misspelling of your name. It looks like we have it correct in our system. However, we are very happy to hear of your satisfaction with our services. As for the pricing, we are definitely competitive in our market of reputable companies. We are here for all of your indoor comfort needs, whenever you need us. Also, as you know, signing up on our Member Value Plan gives you many benefits and discounts, as well as priority service. We thank you for becoming our Valued Client! Have an AWEsome day!"
Mike S.
Jan 2019
Plumbing
I sent them a message here and 10 days later they haven't responded. I've seen some companies say to only call them and not send messages. If you're not going to respond to messages, don't list yourself on a site with a built in messaging system.
Response from AWE Air Water Energy
"[Member Name Removed], we are sorry for the delay in response. We are trying, diligently, to keep up with the amount of messages that we receive. We typically don't book appointments through Angie's List but you can always call our main office at 630-AWESOME, that's 630-293-7663. We are sorry that you felt you needed to give us an F for that. We hope that you have been taken care of and if not, we are happy to help! Have a great day!"
Eric W.
Dec 2018
Heating and Air Conditioning Service, Plumbing
The plumber came out and fixed the pipes above the water heater. Since the pipe was the hot water, the water heater needed to be drained. I explained that if the water heater is drained it could start leaking and to be aware of that. Well, the pipe was fixed, but the next day the water heater started to leak. I called up the company the next day and explained that the water heater was leaking i gave it a few days to see if it would stop leaking, but it continued to leak. They came back out stating that the plumbing had nothing to do with the water heater leaking, but I stated due to the draining of the water heater it began leaking (It had not leaked before the repair), they charged me another 190.00 to fix the water heater draining even though it was due to their actions, so instead of a 327.00 pipe repair, it is now a 517.00 pipe repair!!!!
Response from AWE Air Water Energy
"We are very sorry to hear of your continued frustration. There are circumstances that happen that, as we understand it and your first invoice states, that are out of our control. We are under the understanding that you did speak a Manager of our Company when our plumber was out there the second time. He did work with you on pricing and gave you a fair discount, due to your frustrations. It is our top priority to help our Clients in frustrating situations, as it seems that we did. If you have any further concerns we would suggest that you call our office and speak to our Service Manager. Thank you for being our Client!"
Brian M.
Dec 2018
Plumbing, Drain Cleaning
AWE was a DELIGHT! Their team on the phone and in person! We called at 8:15 AM on December 26th, got an immediate answer and one of their expert team was onsite and done by 10 AM. They were professional, punctual, and a delight to work with.
Response from AWE Air Water Energy
"Thank you, very much, for taking the time to send in your feedback on your experience with us, especially during the hectic holiday season. We are so happy to hear of your satisfaction and that you chose to share it with us! Happy Clients are our top priority, along with making sure to solve any and all issues that may arise in your home. We are so grateful for your support and for being our Valued Client! You are AWEsome!"
Robert J.
Dec 2018
Heating and Air Conditioning Service
Excellent Very helpful and explained everything in detail. Did not try to rush though
Response from AWE Air Water Energy
"Thank you, so much, for taking the time to send in your feedback. We are so happy to hear of your satisfaction with our services and Company. We are happy to hear that your installation went well. We are always here when you need us. We thank you for trusting us with part of your indoor comfort and for being our Client! Have an AWEsome holiday season!"
Janet K.
Dec 2018
Plumbing, Wells and Pumps
It went well, a temporary fix until a permanent solution can be done next spring.
Response from AWE Air Water Energy
"Thank you, very much, for your feedback. We are always happy to hear that we have given you solutions to issues that you have. We thank you for taking the time to let us know how we are doing. Thank you for being our Valued Client! Have an AWEsome holiday season!"
Jill S.
Nov 2018
Heating and Air Conditioning Service
Incredible- walked me through everything, showed me my filters as this was a new home and a different system than I had prior.
Response from AWE Air Water Energy
"Thank you for sending us your feedback. We are so happy to hear of your satisfaction. We thank you for continuing to trust us and for being our Valued Client!"
Jack N.
Nov 2018
Heating and Air Conditioning Service
The best thing about this company was the communication via text and email. We also liked that they gave us a two hour window of time for the appointment rather than a four hour window. On the downside the service appointment went too quickly. The technician took the vacuum down to the furnace, but according to the main office our furnace only needed to be wiped out. We have lived in our hime for 20 years, and I believe that every time we had a maintenace check and cleaning by other companies the technician vacuumed the furnace. Also the technician arrived in a van with a different company name than the one we had called for the appointment. When we called the office we were told that it was indeed their van: they also own that company. But they failed to tell us this in advance.
Response from AWE Air Water Energy
"We are sorry to hear about your experience with another company. We have never been out to your home. However, we will be more than happy to help you any time!"
Thomas R.
Nov 2018
Heating and Air Conditioning Service
All when we’ll. Great Service.
Response from AWE Air Water Energy
"Thank you so much for your feedback. We appreciate you taking the time out of your day to let us know how we are doing. We thank you for your continued support and for being our Valued Client! Have an AWEsome day!"
Alberto A.
Oct 2018
Heating and Air Conditioning Service
Good service.
Ronald Z.
Oct 2018
Wells and Pumps, Water Pumps
Not well, I informed the office that I needed acid for the repairman did not arrive with the Acid for the sump pump
Response from AWE Air Water Energy
"Thank you for your feedback. We are very sorry that our plumber did not arrive with the battery acid. Battery acid is not something that we carry as all of our battery equipment is maintenance free. Meaning, we don't ever have to replace the acid. It was not something that our Client Care Specialists would've known. However, there was a note on the call that stated that you were looking for either the acid or the replacement battery so we did arrive with the option of the replacement battery as well as a full explanation. We are unsure as to why our punctuality was rated a B as we had a cancellation and called you to see if we could come early. We are happy to know that that we have met some of your expectations. We are a company of honesty and value and we will continue to show our clients that part of us. Thank you for being our Client!"
Edward G.
Oct 2018
Heating and Air Conditioning Service
Technician proved knowledgeable in his technical field, satisfied customer.
Response from AWE Air Water Energy
"Thank you for taking the time to send us your feedback. We are always happy to hear from our clients. We appreciate you trusting us with your indoor comfort needs and we thank you for being our Valued Client! Have an AWEsome day!"
Ernest K.
Sep 2018
Heating and Air Conditioning Service
very good service
Response from AWE Air Water Energy
"Thank you very much for taking the time to send in your feedback. We are so happy to hear from our Clients as that is the only way to measure just how we are doing. We know that you have many choices when it comes to who you trust with your indoor comfort needs and we THANK YOU for choosing us. Thank you for being our Client! Have an AWEsome day!"
Kathy F.
Sep 2018
Gas Leak Repair, Plumbing
It went very well. Christopher, the plumber, was very thorough, explained what he was doing every step of the way and was very professional.
Response from AWE Air Water Energy
"Thank you for taking the time out of your busy schedule to send in your feedback. We are so happy to hear of your satisfaction. Thank you for being outer Valued Client!"
Andrew K.
Sep 2018
Plumbing
Christopher was very courteous and knowledgeable. Instead of just installing the shut-off valve, he inspected downstairs to see if there was a shut-off valve located elsewhere. He discovered that there was one and therefore, did not need to install another one. He even offered to speak to the gas dryer delivery guys to ensure that they are able to install the new gas dryer when they redeliver (they refused to install when they came the first time since they didn't see a shut-off valve). I would definitely use them again.
Response from AWE Air Water Energy
"Thank you for taking the time to send in such a wonderful review! We are so happy to hear of your satisfaction with our plumbing service provided to you. We also offer all services in heating and air conditioning as well. We are your one stop solution for all of your in home comfort needs! We thank you for your support and for being our Valued Client!"
J W.
Aug 2018
Heating and Air Conditioning Service
Punctual. Professional. Explained the process thoroughly. Made recommendations, but did not feel pressure. We did go with the maintenence contract as we were pleased with the work. We look forward to working with them in the future.
Response from AWE Air Water Energy
"Thank you so much for your feedback! We are always happy to hear from our Clients! We thank you for taking the time to send in your feedback and for becoming an MVP Client!!! Thank you for being our Valued Client! Stay AWEsome!"
Kevin B.
Jul 2018
Heating and Air Conditioning Service, Plumbing
Nobody showed up , when contacted office said 2 messages had been left. I don't know what number was called but it wasn't mine that they had used to verify the appointment on Saturday.
Response from AWE Air Water Energy
"We are very sorry that you feel this way. Your scheduled appointment was from 9-11. Our Client care Specialist called before 9a and left a message to go early. We didn't receive a call back. At 8:52a we left a message that our plumber was on his way but couldn't send him until we heard back from you. We didn't receive a call back. At 9:15a we left, yet another, message stating that we had to send our plumber on his way. We didn't hear back from you until 1:00p. We also confirmed the phone number at that time and you agreed that it was correct but stated you never received the messages. Your plumbing call has been booked since 7/17/18, we confirmed the number at that time. We also had the right number when we confirmed the appointment on 7/20/18 as it is the only number we have had for you. We have very strict policies of documentation and confirmation for our clients as we realize how busy you are. We certainly apologize for any misunderstanding that you may have had. We thank you for sending in your frustration and hope that we cleared up anything further confusion."
Ron M.
May 2018
Heating and Air Conditioning Service
Some initial scheduling challenges with whoever scheduled the call but the tech was great, came out right away, apologized and fixed the issue.
Response from AWE Air Water Energy
"Thank you so much for sending in your feedback. We are so sorry for any shortcomings when it came to scheduling. We are grateful to hear that all was taken care of and we THANK YOU for being our Valued Client! Stay AWEsome!"
Rosemary M.
May 2018
Plumbing, Wells and Pumps
Technician was great--knowledgeable, prompt and neat.
Response from AWE Air Water Energy
"Thank you so much for your feedback. We are so happy to hear of your satisfaction with our plumbing department. We thank you for being our valued client! Have an AWEsome day!"
Jean D.
May 2018
Plumbing, Drain Cleaning
Carmen, the plumber was on time, polite, very professional, good work. Excellent recommendations for other work to be done
Response from AWE Air Water Energy
"Thank you so much for your feedback. We are very happy to hear of your satisfaction with our plumbing work. We thank you for being our Valued Client."
David K.
Apr 2018
Heating and Air Conditioning Service
Wonderful Well groomed you man arrived on time to install the Aprilaire humidifier. Pleasant fellow to chat with about his work while installing the humidifier. Did not like being subjected to upsell for service contract, but that is not figured into the questions responded to above.
Response from AWE Air Water Energy
"Thank you so much for your feedback! We are so happy to hear of your satisfaction with the installation of your new humidifier. We are so happy to have met all of your expectations. As for the or installer mentioning the MVP, that is always something that we will do as a company. We have been in the industry for over 30 years so we have seen it all when it comes to indoor issues and our ember Value Plan is the best way to save money, plus gives you annual inspections...which is a requirement with today's manufacturers. We THANK YOU for your purchase on Angie's List and for being our client!! Have an AWEsome weekend!"
Mary B.
Mar 2018
Heating and Air Conditioning Service
Excellent and efficient!
Response from AWE Air Water Energy
"Thank you so much for your feedback! We are so happy to hear about your satisfaction with our company!! We thank you for being our client!!!! Have an AWEsome day!!!"
GREGORIO B.
Mar 2018
Heating and Air Conditioning Service
The guy who came did a thorough job, very professional and took down the date and time I wanyted to have my airconditioner unit check, clean and maintained. A.W.E is the only company from whom I bought a Home Warranty Policy that e-mailed me asking if I wanted to have my furnance checked. The other companies I dealt with and the past just collected my money and did not bother coming to check our home appliance. I will be working with you for a long time. Thanks for your customer caring policy.
Response from AWE Air Water Energy
"Thank you so much for your feedback! Our clients are SO important to us! We are here to help and make sure you are worry free when it comes to your indoor comfort needs! We thank you for being our Valued Client! Have an AWEsome week!"
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Bonded
Insured
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FAQ
AWE Air Water Energy is currently rated 4.8 overall out of 5.
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 7:00 AM - 2:00 PM
Sunday: Closed
AWE Air Water Energy accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, AWE Air Water Energy offers free project estimates.
No, AWE Air Water Energy does not offer eco-friendly accreditations.
Yes, AWE Air Water Energy offers a 10% senior discount.
Yes, AWE Air Water Energy offers emergency services.
No, AWE Air Water Energy does not offer warranties.
AWE Air Water Energy offers the following services: Heating & Air Conditioning. Indoor Air Quality. Electrical Repair. New Electric Panels. Surge Protection. Humidifiers. Duct Cleaning. Furnaces. Boilers. Piping.
Chimney Sweeps, plumbing