WEBB HEATING & AIR COND

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Webbs is the go-to heating and cooling company in the area.  We used them for a number of years, including for installing new equipment and for service.  The owner visits and bids out new installations, and he is a very outgoing guy.  The work is of course done by employees. 
One issue we've had is with installations.  In our first house, I went into the crawl space afterwards and found a pile of empty beer cans.  Could have been there from some previous workman, but the timing made me suspicious.  Then, after furnace installation in the basement of my new home, I again find beer cans tossed up onto drop ceiling right next to the utility room.  Draw your own conclusions.
The other issue is how feverishly Webbs pushes their service contracts.  On top of $5,000-10,000+ for new furnace and AC equipment, you are pressured into $hundreds more per year for Webbs people to check their own equipment twice a year.  If you don't ante up for the contract, you are last on their priority list if something goes wrong.  Great for Webb's profits, but should we really be paying 10% of our total family income for heating and cooling? 
We've now gone with another company.  Not as slick an operation as Webb's, but you get the same service techs in the house the same either way.  At a lower cost and without the high pressure. 

On time, price as quoted, system now working correctly, corrected original install performed by another heating contractor.

on time for scheduled appointment
price was exactly as was quoted
service  tech was very professional
left work area cleaner than they found it

We've had a heating and cooling service plan (Comfort Plan) with Webbs
Heating and Air company for about four years. We signed up soon after
installing a new furnace and AC . At first, the service men were very
polite and nice. We took what was done for granted and one in particular named Shawn
seemed to have been assigned to us on a regular basis i.e. twice a year,
Fall and Spring.  Last October, Webbs came by to service our unit in accordance with our
plan. The service technician said that he could see nothing wrong with it, and that
everything was running fine.  A few days later, we heard a loud BOOM!
It appeared to come from the outdoor unit so we called Webbs and
they told us that we would have to pay a service fee for them to return
and take a look even though they had just been here to service it when
they said it was working perfectly. Our electric bills for November,
December, January, and February  were gigantic. We couldn't understand
why our bills were so high because the previous winter was very mild and we'd
never used close to that much energy heating the house even during the coldest
winters. In March Webbs came by to service our unit for the Spring.
Again, when the same serviceman said the air conditioner was working
"perfectly."  We informed him that the winter electric bill had been
outrageous, and he said "well your unit is working perfectly". The technician
asked if I wanted to renew my plan for the following year, which would
become effective in July. We went ahead and paid for the next year's
service plan way in advance. A few days after he left  (there is a theme
here), when we tried to turn on the air conditioning it wouldn't cool at all.
When we called and asked them to look at it, they said that we would
need to pay an additional service fee for them to come out and look at
it. When they did they discovered that the system had broken last fall.
The reason why we had heat and that enormous energy bill was that the system had
automatically switched to emergency heat and had been running on it the
ENTIRE winter. They had no explanation as to: 1.) why each time that
they came out to look at the unit they had approved of it and said that
it was functioning well, 2.) why they insisted on charging service fees
each time when they'd negligently failed to diagnose problems with the
system during the pre-paid check-ups covered by the $180.00 per year
Comfort Service Plan. We called a manager in the company and
complained about what had happened to us. The manager then said he was
not going to charge us for the second visit that lead to the accurate
diagnosis. We requested a refund for the next year's $180.00 service plan and received a check from which they had deducted the service fee that they said they wouldn't charge for. We called and asked to speak to the owner of the business and were told , "The owner will not speak to you." "Are you sure?" We asked. "I'm sure. The owner will not speak to you."
 Webbs had also given us an outrageous quote for fixing the
the problem. Summer was getting close and a few days had been extremely
warm.  We were panicking and the manager sensed it. We wanted to know
why the problem had not been noted earlier, but all he could say was the
person he had sent who ended up diagnosing the problem was the best
technician he had and that his quote for fixing the unit was the best
price. We then told the manager that we wanted to cancel our  membership
and that he should credit the $180.00 to our credit card that we had
used for the payment of the membership renewal for the following pal
period. We told him that we were not happy with the service. He told us
that he could not credit our refund to the credit card even though it
was within a week of the charge. However he said he was going to send a
refund check of the amount of $180.00 since his system could not refund
my credit card technologically. He also demanded that we put our
cancellation of our membership in writing, which we agreed to. We said
that was fine. He kept wanting to know when we would hire them to come
and fix the AC unit for the price they had quoted us. I told them that I
was  going to contact them if I could afford it. The next thing I saw
was a check of $115.00. We called to find out why the had mailed the
amount less than what had been paid for the membership. The person who
answered the phone told us the the manager would not talk to us. So,
WEBBS took our $65.00 through hooks and crooks even after they had told
us they were not charging us for their own mistakes. We got our AC fixed
for less than half of what they had charged us. Their service for us
has been poor.

This company has been professional in all respects.  The service tech was polite, well-trained and punctual.