Next Door & Window

Fantastic service from start to finish! Beautiful workmanship.

It was great. The installers arrived on time and were courteous and professional. One door was on the 3rd floor which required them to haul up the parts 3 floors which they did with a smile on their faces. The finished result was excellent and we are very satisfied.

Exceptional! From the beginning of the process with the salesman, through to the completion of the project yesterday, the experience was amazing. The installers were craftsmen. They did their work with a sense of joy. My interaction with them was professional and great fun. They asked questions throughout the installation to make certain the final product was perfect. I'd hire this firm again in an instant.

TERRIBLE customer service and terrible quality control processes. They made a mistake with the glass cutouts for my door and they have yet to fix it 5 weeks after the door arrived, and they have not proactively followed up with me on the issue. I have to be the one to keep calling and texting them. When I do finally get a person on the phone, they make excuses and then they promise me they'll look into the issue and get back to me in a day or two. They haven't kept a single one of their commitments to follow-up with me or to fix the issue. The irony is that I actually caught the issue for them when they sent me the contract. It didn't specify the name of the glass I requested so I asked the sales rep to modify the contract to include that. He said that's just the way they write their contracts and he assured me the glass I requested is what would be in the door. After waiting 4 months for the door to arrive - you guessed it: wrong glass. Turns out the glass I requested isn't even available. The sales rep blamed it on an out of date catalog and completely dismissed my point that if he had written the name of the glass on the contract as I asked, the issue would have been caught earlier. I get the feeling that once they get your money, they could care less about you. The only reason I'm giving them 2 stars instead of 1 is because the installer did an excellent job and he actually seemed to care about my satisfaction.

The entire process was great and pretty seamless. Next Door and Window completed the job as promised, the work was great and the products they sold us were of high quality. The price for the entire job was higher than we anticipated but we are happy with the end result. The entire installation process was done in one day and the entire area was cleaned up. The doors and materials removed during the installation process was all removed as well.

Very well. The team discovered that the windows we previously had were installed without any insulation and added it free of charge. Despite the roadblock they were still done in a matter of hours and I'm very happy with our new windows. Our bedroom maintains a stable temperature now, which will be a lifesaver with winter coming.

Soon after I signed the contract, a second person came to my house to measure. I do not know if this is usual with ordering new windows but I felt it showed an attention to detail. The manufacturing of the new windows took a bit longer than I expected. However I would prefer taking a little extra time and doing things correctly. I was kept informed of any differences from what we originally discussed. To me, these differences were inconsequential but I am pleased that I was contacted regarding them. Once the windows were delivered to NEXT, I was contacted and arranging a day for installation. Setting up an installation date was easy and was around my schedule. The day of installation the installers and delivers of the windows were very prompt and on time. Installation was quick and efficient and completed in a few hours. The installers were attentive to my household possessions (e.g. floor covering and drop cloths were used). Questions were answered and things explained to me during and after installation. I am very satisfied with the work and product and there is no doubt in my mind that I would use NEXT for a similar project in the future.

From the initial visit by Scott L., to show me options and give me an estimate to the installation by Kris, everything was very professional, timely and efficient. Next Door & Window kept me apprised of the progress of my order for the 2 ProVia doors and with the installation date. Customer Service is top notch and very upbeat and friendly. Every employee would go above and beyond, to make a customer happy and satisfied with their purchase. I paid more than I would have with a "big box store" product, but it is well worth it for the top quality of the doors I received and the service rendered by Next Door & Window.

Solid effort all around. We received expert advice from Amir in Sales, who was not pushy at all and had a very wide breadth of knowledge. His suggestion on color was spot on and really turned out looking beautiful. Mike installed our door with the utmost care, while masked, ensuring that everything was setup and functioning perfectly. He performed the work as if it were on his own house. We will be reaching out to Next in the spring to replace our backdoor.

The schedule was pretty much on target. The crew came on time. They did a thorough job. Everything looks beautiful!