Chicago Fireplace & Chimney
About us
LICENCE NUMBER - CPC 1457609.
Services we offer
CABINETRY AND SURROUNDS, CUSTOM MANTELS, GAS LINES AND GAS LOGS., INSTALLATIONS AND RESTORATION, OUTDOOR FIREPLACES AND GRILLS, SERVICE CALLS - REPAIRS
Reviews
4.520 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 10% | ||
| 0% | ||
| 0% | ||
| 10% |
Showing 1-20 of 20 reviews
David L.
Apr 2017
Very well.
Michelle G.
Dec 2016
Whoa. I found this company here on Angie's List. They should not be on anyone's list. I paid for cleaning and inspection of our fireplaces and asked for additional work, products and services. I was told they would be in touch. They never called or emailed so I called and made a second appointment. They did not show up. They did not answer a subsequent call. I made an appointment with another company who told me that the inspections could not be completed without a trip to to the top of each chimney. Chicago Fire and Chimney did not inspect the tops of the chimneys and some of the things I was told do not make sense. We have to start all over with the new company, but now we have to wait until spring, when it is safe to climb on the roof. Because Chicago Fire and Chimney did such a disservice we will not be able to use with any confidence any of our fireplaces until spring. I will have to wait until next winter for a wood burning fire. Very disappointing. The $700 plus fee we paid to Chicago Fire and Chimney was a complete waste.
Response from Chicago Fireplace & Chimney
"Hello [Member Name Removed], Sorry for the delayed reply to this review. We weren't notified of it and do not check here often. We apologize for the inconvenience that this may have caused you. We did try contacting you via email with no response. We had sent over many options for chimney covers and the requested gas log conversions and burners for the coal baskets. Your chimneys are not easy to get to and would require additional types of ladders to go measure the tops for chimney covers. We would be happy to resend everything to you and come back out if necessary if you would like us to. Please contact me directly at chicagofireplace (at) gmail.com or call the office and leave a message for me. Sincerely, Sean"
Mina D.
Nov 2016
Tried to scam me. After a quick clean and inspection of my stone fireplace (didn't even go on a ladder to inspect my 40 foot chimney - just stood in the yard to look), proceeded to tell me that my fireplace was dangerous and there were many broken tiles inside and that the top of my chimney was cracked and cement needed to be replaced and that a stainless steel liner was needed before using it again. All repairs would cost about $7,000. I called a couple custom home builder friends who recommended a chimney inspector/fireman they know and respect. He came right out, spent 45 minutes inspecting (standing inside my fireplace, using a ladder to inspect the top of my chimney) and cleaned it because he said Chicago Fireplace and Chimney did such a poor job - no brush marks from cleaning visible at all and told me nothing was wrong with my chimney at all except the flu screw needed to be fixed which he did for $25. Since speaking with some of my neighbors, two of them said this company tried to pull the same scam on them with the same repairs recommended which a second opinion found unnecessary.
Response from Chicago Fireplace & Chimney
"Hello [Member Name Removed], We apologize for any inconvenience or confusion caused by our visit to your home. Sorry for the delayed reply to your review. We dd not get notified of the review and do not check here often. After looking over your paperwork, I do not know how you feel that you were scammed. Perhaps Steve didn't explain it all well enough? Your fireplace was very dirty and had 3rd stage baked on creosote, which is highly flammable. The damage to your concrete crown was very evident from the ground so there was no need to go up top to look at it. He gave you 2 options to repair it. I would be happy to come out to look and to talk to you again if that would help you understand what is needed and why it is needed. There is no way of removing glazed on creosote with a standard cleaning. You cannot do a thorough inspection either. Most cracked tiles are very evident though. Our quote was not $7000 either. That is why I am thinking that there is some confusion or a misunderstanding. We are by far not a "scam company". We handle jobs from $50-$500,000 regularly. We work and are trusted in all neighborhoods throughout the Chicagoland area. I would be happy to come out myself and inspect your fireplace again. Please contact me directly at chicagofireplace (at) Gmail.com or call the office and leave a message for me. Sincerely, Sean"
Victoria R.
Sep 2016
The crew from Chicago Fireplace & Chimney were quick, polite, and professional. They accomplished the work in about 2 days, and cleaned up after themselves really well, despite it being a messy job (this is a new house for us, and they cleaned a lot of junk out of the chimney as well). They came highly recommended to us, and we were not disappointed.
Victoria R.
Sep 2016
The crew from Chicago Fireplace & Chimney were quick, polite, and professional. They accomplished the work in about 2 days, and cleaned up after themselves really well, despite it being a messy job (this is a new house for us, and they cleaned a lot of junk out of the chimney as well). They came highly recommended to us, and we were not disappointed.
Daniel P.
Mar 2016
unknown
Carmen P.
Oct 2015
Steve and Sean were on time. Started the job right away. Very pleasant and answered any questions you had. Steve and Sean worked until the job was completed. Cleaned up so good you wouldn't know they were here. Excellent workers. Triple AAA. I'm very pleased with the results. Thanks Steve and Sean. I would recommend Chicago Fireplace and Chimney to everyone !!!!!!!!
Jonathan L.
Sep 2015
Sean was amazing to work with. We received many different estimates that ranged in price, we knew where we wanted to come in at in regards to price and Sean worked with us on the estimate and discounts if we paid by cash. There were two workers that came out twice, the first day was a full day event in extreme heat and humidity. The team did a wonderful job and finalized the build in a single day, they needed to come back to seal the flashing and wash the brick which took them only a couple of hours. The only thing that I would recommend is to contact your customers and let them know when the team will be coming out to complete the job, I was informed on for the first day but was never informed on the date and time for the finalization and finishing day.
I will definitely recommend this company, they were quick, clean, and efficient. You would have never known that there was anyone that came to work on the chimney.
I will definitely recommend this company, they were quick, clean, and efficient. You would have never known that there was anyone that came to work on the chimney.
Kelly P.
Aug 2015
Well, like most people, I am sure you are here trying to find a reputable chimney sweep or chimney/fireplace repair specialist. After many phone calls and working with previous service providers for chimney sweep services, I was having no luck finding someone I felt comfortable with as far as their knowledge, troubleshooting ability, and raw skills for our big fireplace project. I decided to join Angie's List in the hopes of finding that company. This is where I found Sean. He personally came out to evaluate our project, make recommendations, and give us options to consider, all in a professional manner. No pressure, no vague answers, no vague solutions that did not promise any level of results. We decided to hire his company for the project and are so far pleased with the results. His team of employees are professional and work in a caring manner. The Valor gas fireplace insert conversion we chose appears to be amazing in how much heat it emits, its programmable features, and efficiency in design. Valor was the brand he had the best experience with, so we went with his recommendation. We won't really know its full amazingness yet at heating our living space until winter comes though. If it is as great as it appears, we are going to save up to have another one put in the other fireplace cavity!
Pamela N.
Jun 2015
unknown
Patricia A.
May 2015
They were prompt, tidy and efficient. The stainless steal liners were installed easily and the gas line was just tapped to bring through the chimney without a lot of hassle. There was no mess. The fireplace was once an unusable old coal burning fireplace and now it once again can generate enough heat to heat that room and the ones around it. It looks like a vintage coal fireplace too. Worth every dime. I would highly recommend Sean Folino and his company.
John M.
Mar 2015
unknown
Christine M.
Jan 2015
They were fine. They were informative. They chimney was clean. We just moved into the house and we just wanted to have the chimney checked.
Sherry C.
Oct 2014
Purchased through Groupon... And a $79 Groupon turned into a suggestion of nearly $8k in preventative work... Not sure what is real and given the specialization of services, I'm getting a second opinion. Will update review after! As for the work performed... Nice office staff. Work was done quickly. Showed up on time. No complaints on the work done.
Maureen D.
Apr 2014
We had a leak bedroom ceiling and it was coming from some place around the outside with the fireplaces. We had it fixed by other people maybe seven different times and spent thousands of dollars. Nobody ever fixed it until I called Chicago Fireplace and Chimney Company and they fixed it. So far so good, it seems to have held.
Helen M.
Apr 2014
I do not remember the cost of the service but it was expensive. I have not used them before that. They were very efficient but very costly. I have not had any issues since the service was provided. Their price was very high but I do not remember if they were punctual. They were very professional. I would get an estimate from somebody else first in the future before deciding who to use because their price was really high.
Frederick A.
Dec 2013
We called, they came and conquered the task at hand
Marina Y.
Oct 2013
We just moved into our new home and wanted to find someone who can inspect our fireplace/chimney. The company was on time and efficient. They came out as promised and completed a thorough inspection. They found a bunch of stuff wrong with our chimney and gave us a quote to repair it. We decided not to go ahead with the repairs - but maybe wait until next year. At that point, we will contact this company again.
Hugh A.
Sep 2013
First of all, the lady that runs the phone and the scheduling is awesome. We got to know each other a little bit as I was trying to schedule this job. I was trying to use an aluminum liner to safe money but the people here convinced me I was short changing the job. I installed a high efficiency boiler in my old home years ago and started to see moisture in the upstairs closet because the vapors weren't getting out the top of the chimney due to the new system. They assessed the problem quickly and when it turned out the aluminum liner would not stand up to any kind of warranty, they worked with me on the price of the stainless steel which is almost double. But I am glad I stuck with them. I had a few estimates and these guys are the best.
Steve K.
Nov 2012
It went fabulously. I had four or five different companies out to look at the chimney. They all talked about the additional things they could do. Chicago Fireplace and Chimney Company stuck to what my needs were and provided the lowest estimate. The other companies provided great customer service, but Chicago Fireplace and Chimney stuck to the facts and didn't try to butter me up. I was extremely impressed with their responsiveness. In going back and forth with them, I was very thorough in asking questions followed by additional questions. The man I worked with, the owner, always got back to me promptly despite me asking so many questions. I was impressed with his answers and his thoroughness with me.
Licensing
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FAQ
Chicago Fireplace & Chimney is currently rated 4.5 overall out of 5.
No, Chicago Fireplace & Chimney does not offer free project estimates.
No, Chicago Fireplace & Chimney does not offer eco-friendly accreditations.
No, Chicago Fireplace & Chimney does not offer a senior discount.
No, Chicago Fireplace & Chimney does not offer emergency services.
No, Chicago Fireplace & Chimney does not offer warranties.