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Hooked Up Installs, Inc.

4.9(
142
)
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,

About us

At Hooked Up Installs, we have harnessed our commitment and our passion for innovation and performance and applied them to creating bold new standards that shatter commercial expectations. Whether you are installing a simple component system or building the home theater of your dreams, Hooked Up Installs is dedicated to providing personalized full-service solutions to our customers. With in-home consultations and installation services, Hooked Up Installs is Chicago’s one-stop-shop for TV, Audio & Home Theater installations. We begin every project by listening to your wishes and purpose; then, we integrate your vision with our knowledge to fulfill your desire. We take the worry and guesswork out of design. Hooked Up Installs specializes in identifying the appropriate entertainment products and installing them the correct way. By combining unbeatable service, unrivaled expertise, and top-of-the line merchandise, we guarantee your home theater will perform at the highest possible level for you and your family. Custom Home Entertainment Integration Specialists, Six Highly Trained Employees, No Sub Contractors, No Travel Charges, Customer Satisfaction Guaranteed.

Business highlights

21 years of experience

Services we offer

Professional installation of the following services: - Home Automation - Home Theaters - Home Audio - TV Installation - Commercial Audio & Video - Lighting Control and Automated Shades

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.9142 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
3%
3
0%
2
1%
1
0%
Write a review
Showing 1-25 of 142 reviews
Gary G.
Sep 2020
1.0
It didn't go at all
Response from Hooked Up Installs, Inc.

"We never received a call from this member. We work really hard to answer all calls but we have no record of a call from this member."

Michael S.
Jul 2020
5.0
Yes, I recommend this pro
Brent came to house and spent a lot of time reviewing my current set up and how I wanted it re wired. He gave me very good advice and was most generous with his time. Ultimately I decided to do the re cabling myself and it worked out fine. If I have future work, I would not hesitate to use him.
Brian B.
Dec 2019
5.0
Yes, I recommend this pro
$2,100
The work was excellent; David and Reid came out on time with all the materials in hand. They divided the work into mapping the coax and ethernet cables, installed a larger switch and wifi, and mounted the two TV's. When they finished, they walked through each device with us to ensure they worked and that we understood how to use them. The total job lasted about 3 to 4 hours. The whole time they were professional and neat. The house was clean when they left.
Denise S.
Aug 2019
2.0
Never answered the phone I found someone else
Response from Hooked Up Installs, Inc.

"Thank you for reaching out and I'm sorry no one answered your call. It is definitely important for us to make sure we answer all calls, which we normally do, so I am sorry we missed you. We also do not service the Aurora area, so I am glad you found someone that could help you. Thank you. Brent Metz"

Dan P.
Jan 2019
5.0
Yes, I recommend this pro
Very well Professional
Brian E.
Dec 2018
5.0
Yes, I recommend this pro
$10,000
The total experience was excellent and worth the cost! When we were considering options and thinking of having the work done we hoped we could get the cost lower. Brent worked with us during the entire process to ensure not only our satisfaction with our selection choices, but also the options available to us in order to have the work completed in the most cost-effective manner. Jimmy and Derek, the professionals who performed the work on the installation date, were extremely courteous & knowledgeable. They answered all of our questions! My wife and I would highly recommend Hooked Up Installs to anyone looking for a great home theater experience installed in their home while also getting cleaning up all existing cable/wiring.
Susan H.
Oct 2018
5.0
Yes, I recommend this pro
$75
very well, very professional
Nickolas B.
Oct 2018
2.0
$1,500
Priced way too expensive in my opinion.
Sean D.
Aug 2018
5.0
Yes, I recommend this pro
$2,739
System seems to be good so far but I don’t know enough to speak to the quality. Great communication and responsiveness by Brent. Came quickly after I contacted him and he explained several options and worked with me to find the right solution. And when I just had issues on a Saturday night he responded immediately to answer questions and resolve the problem.
Jeremy M.
Mar 2018
5.0
Yes, I recommend this pro
$700
Fantastic. Great Team
Jess R.
Feb 2018
5.0
Yes, I recommend this pro
$10,000
Fantastic. I took a lot of Brent's suggestions as he was the specialist and I was glad that I did. First the new mesh network gives all our TV's, computers, backup generator and speakers far better reception and speed than the older Apple Pods and various audio pieces that still worked, but were outdated. Now I can drive any speaker in any room for sound or TV if I wish, all from the simplicity of my iPhone app. Given my background in professional music I am so excited to listen to various music for working out, cooling down or just pleasure with meals. The surround sound Brent's crew installed is better than being in a theater. As for Brent and his team of technicians...they were the kind of guys I would have working for me; punctual, customer-focused and responsive, clever and able to teach my wife and me to run all the systems. There were several rooms which required installations that produced a lot of debris and boxes. Because of the tarps laid down before the set-ups, there was no residue left after they completed our installation. They even carted off all our older equipment, even an old 60" console TV.
Paul K.
Dec 2017
5.0
Yes, I recommend this pro
Excellent service. Quality product.
Bob S.
Aug 2017
5.0
Yes, I recommend this pro
$2,500
They were very good. They were very professional and thorough. The estimate I received was very detailed.
Patti D.
Aug 2017
5.0
Yes, I recommend this pro
$637
First-rate workmanship and service
Andrew H.
Jul 2017
5.0
Yes, I recommend this pro
Amazingly well! This was considered a small job, normally one that fell below their radar screen, but Brent (the founder) was just awesome. He visited my home for an initial review to let me know what the Comcast installers needed to do beforehand, and very clearly explained everything to me. When the initial scope of what I wanted done ended up costing more than what I wanted to pay for in a rental home (due to equipment costs, not labor), he still accommodated my smaller job and made me feel like customer service was priority #1. I will DEFINITELY use these guys again in my next home. Great job!!
Tim S.
Apr 2017
5.0
Yes, I recommend this pro
$5,000
It was professionally done and no have had no issues with anything  they installed. Overall I was satisfied. I gave them a C in price because I think I could have got a better price but I wouldn't know on the quality. The work took a total of three people.
Daniel S.
Mar 2017
5.0
Yes, I recommend this pro
$800
First of all, Brent was extremely responsive and patient. He was able to give us an estimate through email after we sent him pictures of what we wanted done, and then he waited for us while we waited on a delayed furniture delivery we needed before he started his work. Brent checked in periodically which showed that he cared, even though our job was not very big. They did a great job, and were very professional. They showed up exactly on time, laid out a mat to protect the floor, and brought a vacuum to clean up. The big TV looks awesome mounted to the wall. Took the guys about 4 hours to mount a 65'' and then build an outlet to run the cables through the wall, and then for them to build another outlet to run cables from an already mounted smaller TV.
Jeffrey S.
Jan 2017
5.0
Yes, I recommend this pro
$250
Excellent. They were knowledgeable and did a great job.
Jill S.
Nov 2016
5.0
Yes, I recommend this pro
$20,000
Brent came out the day after I called and came up with the perfect plan. The prices of the equipment was as good, if not better, than any retailer we found. When it came time to install, they worked well with our contractor and did a great job installing everything. Like any equipment, you'll have little bugs to work out, and they've been very responsive when we've needed their assistance. I would highly recommend them if you're creating a complicated audio/video system.
Mark H.
Oct 2016
2.0
$3,400
One TV should have been connected to the sound system but was not because "we don't stock the part you need." I finally found the part at a local Fry store. The connection would not work as expected. The owner says I should have called him but he had zero interest in acquiring the part he did not stock and was readily available locally. Why would I expect him to come back and work on this again if he had no interest in finding the part to complete the job? I had to swap the sound system (Sonos and Bose) in two rooms on the opposite sides and different floors of a very large house. This was a lot of work for me. The owner should have suggested this solution himself. Had he driven 20 minutes away to buy the part he didn't stock he would have determined the sound systems needed to be swapped and done the work he was paid to do instead of showing no interest in completing the job.
Response from Hooked Up Installs, Inc.

"I take these reviews very seriously, and this review is so far off that it frustrates me tremendously. It is completely false. This customer was referred to me by a builder who we have done a lot of work for, and we came in to just hook up existing equipment that he moved from Texas, which we normally wouldn't do but I respect the builder's referral. It was all his existing equipment that he wanted installed and most of the equipment was still in moving boxes throughout the house when I did my consultation. So when we came out to do our installation, the TV he wanted to install in the master bedroom was a 10 year old Panasonic with a SONOS music system that he currently owned. We installed the equipment exactly how desired to find out the TV didn't have the correct output on it to hook up to the SONOS. I have only seen one other TV that didn't have an optical output in my career, so I instructed my guys to get all the wiring ready and we would have to find a converter. I called 6 suppliers and none of them carried this type of product. So I went online, and I found the part that was needed and sent the member a link to exact what he needed to order. I did everything I could to resolve this issue for a client in the most efficient way possible. The problem was his old equipment, and his review is completely false. I honestly have no idea why he would leave this review, and I am sorry that this one little piece left a sour taste in his mouth, but it was not neglected or not "cared" about as he states. Everything with the installation looked awesome, and it turned out great. We wanted to leave it as easy as possible for the client, so all that was required was plugging in two cables, at which, I told the member if he wasn't able to figure it out I would be more than happy to come by and hook it up for him. I don't understand how he could say that I didn't show interest or try helping him to find a solution. In addition, we added power behind the TV in the master bedroom, and the homeowner emailed me the evening after the installation and said the breaker kept tripping in the master bedroom, and that we needed to come out immediately to fix the issue we caused. I rearranged our schedule, and I got my guys there the next day to look at the issue. Everything we did was correct and working perfectly, but it was a faulty breaker that needed to be replaced, which an electrician discovered a few days later. I went above and beyond to get back to this clients house the next day on an issue that had nothing to do with our work. Funny thing is after the completion of the installation, I also reach out to all clients to make sure they are happy, and here is a portion of the email I received from the client day of install, and I quote: "You provide top quality workmanship and you stand behind your work. I told Jim and Derrick I rate their work 11 out of 10 stars." After the completion of the installation, I spoke with the builder who referred us, and he stated that he referred three different trades to the member, and he had a problem with all of them. These other trades I can personally vouch for as they have done work on my personal home. We delivered the service that we always do that have resulted in the over 100 A reviews, so maybe there should be an Angie's List for contractors to rate clients. Some people will never be happy. We take a lot of pride in our work, and we give our clients the utmost respect even if it is not reciprocated, and we always strive to be the best contractor out there. We will continue doing the best job possible, and thank you for taking the time to read this. Sincerely, Brent Metz Hooked Up Installs, Inc."

Janice G.
Oct 2016
5.0
Yes, I recommend this pro
Great! Brent is very responsive and listens, too! We have used them numeruous times and have been very happy with the response.
Response from Hooked Up Installs, Inc.

"Thank you for your business. It is always a pleasure hearing from you!"

KAY G.
Aug 2016
5.0
Yes, I recommend this pro
unknown
James G.
Jul 2016
5.0
Yes, I recommend this pro
$1,400
We used Hooked Up Installs once before when we were setting up our home theater systems in our family room and basement and they came in and cleaned up a mess left by another company. I emailed Brent about the work I wanted done this time and received a very prompt email back. We communicated back and forth about the project and received a full estimate for the work. Once the date was set, two technicians arrived at our house right on time. They were professional and courteous. We were very pleased with the work they did and that they managed to do it all without making a big mess in our house. I would absolutely use them again.
Response from Hooked Up Installs, Inc.

"[Member Name Removed] Thank you for your business sir. It is always a pleasure working with you. If you need anything please let us know. Thank you. Hooked Up Installs Team Brent Metz"

Rebecca B.
Apr 2016
5.0
Yes, I recommend this pro
$1,000
unknown
Response from Hooked Up Installs, Inc.

"Thank you for your review. It means a lot to us."

Mark F.
Mar 2016
5.0
Yes, I recommend this pro
$213
It went well. I would call them again in a heartbeat.
Response from Hooked Up Installs, Inc.

"Thank you for your review sir."

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Showing 1-25 of 142

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Hooked Up Installs, Inc. is currently rated 4.9 overall out of 5.
Hooked Up Installs, Inc. accepts the following forms of payment: CreditCard
Yes, Hooked Up Installs, Inc. offers free project estimates.
No, Hooked Up Installs, Inc. does not offer eco-friendly accreditations.
No, Hooked Up Installs, Inc. does not offer a senior discount.
No, Hooked Up Installs, Inc. does not offer emergency services.
No, Hooked Up Installs, Inc. does not offer warranties.

Contact Information

1580 Barclay Blvd., Chicagoland Area, Buffalo Grove, IL 60089

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