Convenient Heating and Cooling

excellent workmanship, awesome customer service

Received a letter that Convenient Heating and Cooling would void my warranty if we didn't schedule a routine maintenance for our AC and Furnace by a certain date. My husband WAS IN THE HOSPITAL at the time we received the notice. Furnace and AC maintenance is not top of mind when you're dealing with a chronic illness! We called them to explain, but they were dismissive, unprofessional, and could not care less. The owner Mike was especially unsympathetic regardless of why we didn't keep up with maintenance - he even insulted us for leaving him a poor review afterwards. I suggested that if he really wanted to make it easier for clients to schedule routine maintenance then use email or some other client management service. But he was extremely defensive and was not listening to anything I had to say. We contacted a different company we found on Angie's List to service our unit, and they already sent me an email confirmation - so much easier!

Mike and his crew were phenomenal! Went above and beyond. I had a thousand questions and each and every one was answered completely. Mike even provided other helpful information to help us make the right decisions whether it was in his favor or not. The work was done back in the spring and we don't use much air conditioning so it wasn't until the last month or so that we were able to really appreciate how well our home is now heated/sealed. And our heating/electric bills have gone down substantially as well. If you want a great deal and great service, give Mike a call.

unknown

unknown

Mike was a little abrupt on the phone and in person, however he is very knowledgeable and gave us a great price on the new system compared to the other company we looked at. He quoted us two days for the install, however the work was done in under seven hours. His crew was fast and thorough, and the work was excellent. He also noticed that our system was being choked by the return air ducts and so he had a new return air run put in. The new furnace now moves air much better than the old one did, and only runs for a few minutes at a time.
Very happy overall, and I would recommend them to anyone looking for HVAC work.

.

I had retained the old humidifier from their previous visit but later realized that it was a bad idea. They came out in one day, took out the old one and put in the new one. The work was fine, and everything works fine. I had contacted other companies to put in a new furnace, and one of the reasons that I chose him was because he was the only guy who said that he would evaluate my furnace and air conditioner before he did any work on it. He told me he would evaluate what percentage of efficiency I had then and guarantee me 90% or more when he was done, and he proved it to me. He brought his computer and other devices and did all kinds of things, and he told me I had 52% efficiency. He told me the furnace was 30% bigger than it was needed to be; this is a new home, so the builder had put in a bigger unit to make sure there was no problem. When his work was done, he came back with the same equipment and did it all over again, and the efficiency was indeed better. It was pretty impressive. Nobody else did that or even talked about testing the system afterwards. The whole thing is electronic and thinks for itself; I select what I want, and it just does it. They cleaned up after themselves and took everything away. I would not do business with anybody else for heating and air conditioning. Theirs was the best price; they matched everybody else. They did everything, and there was nothing that they could have improved upon. I would rate them highly and would use them again in the future.

The installation was completely flawless. We were not uncomfortable....Even though it was completely hot & humid outside. The old unit was pulled out and the air was running about 2 hours later....before the interior of the home had warmed. We could not have asked for a more pleasant experience!!!!!!

Estimate was very fair compared to others, and they had great reviews on ServiceMagic so I hired them to replace ancient wall furnace unit. There was some misunderstanding regarding information about the model selected, but when installers showed up and I pointed out concern they made it clear they wanted me to be happy. Owner came over asap to discuss, and they promptly changed out the unit for a different one and installed same day. Owner and installers both very nice and extremely professional.

Had a kitchen remodel that required that one of the space pack vents be moved - timing for different workers was very important and Convenient Heating and Cooling was able to work within the time frame needed to keep the job on schedule.

DID A GOOD JOB FOR A GOOD PRICE. VERY NICE, VERY ACCOMMODATING. WENT ABOVE AND BEYOND FOR ME.