Freeman Fence
About us
5 Employees. No subs. Cost determined by the job. No travel charges. Family owned & operated. Additional phone - (708) 426-3252.
Business highlights
Services we offer
Wrought iron fencing, aluminum chain fencing, bio composite, cedar, custom lattice, link gate operators and entry systems & pergola., pvc & vinyl
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
71% | ||
10% | ||
7% | ||
6% | ||
7% |
"This is not true. I gave a time on Friday morning, showed up early personally met and gave a quotation right on the spot. You must have me confused with someone else. Please remove this from my file. Roger Freeman, owner."
One of the posts that connects the gate of the fence to the home required 4 repairs within a year since installation because the vinyl material for the post cannot sustain the force of impact from the gate. The most recent damage to the post came only one month after a Freeman worker replaced it. Although the post was replaced within a week each time, the same damage occurred after each replacement. I told this to freeman representatives repeatedly.
The fault in Freeman's approach is that the vinyl post supporting the gate door latch vibrates when the gate closes on impact and consequently, the force pulls the connecting frame out of the post against our home. The material then cracks. Time and effort were wasted each time the repair was made because the error kept being repeated with each "fix," materials were essentially wasted, our time away from work was wasted in order to supervise, and the worker who completed these fixes must have been frustrated because he kept doing the same repair.
When I requested that someone from Freeman meet us in person to discuss another solution before making another repair to the damaged post (yet again), the owner disregarded our explicit instructions to set an appointment with us, he sent someone to our home without notice and the worker made unauthorized adjustments to the fence when we were not on the premises. It was shocking and infuriating that someone would find this an appropriate way to conduct business.
Consequently, I consider Freeman's actions a serious violation of privacy and property, and at best, outrageously unprofessional. This could happen to you because the owner did not apologize to us for acting in this way and simply defended his actions in his emails. We have since instructed Freeman's owner that they do not have authorization to step foot on our property or make fixes ever again. We don't even know when they were at our home, which is frightening because it forces speculation as to how and when it was done. and by whom.
In hindsight: either vinyl should not be used, the material supplier is awful, or Freeman just doesn't know how to design and reinforce fences properly. In all, it's not worth it to use them. They approved the design we created together, they did not advise against it, and they guaranteed stability at the point of sale. A replacement fence and/or post with different material was never addressed by Freeman. Needless to say, the person who sold us the fence is no longer with the company.
Since the same repair has been made 4 times to no avail, we will be forced to approach another company or contractor to reinforce it correctly should it be damaged again. Sadly, we're expecting Freeman's most recent adjustment to break again because the same repair was made as the previous times with the same resulting damage.
It would be easy to dismiss our statements as "just another disappointed customer who is impossible to satisfy," but I say this to prevent you from experiencing things as we have. Who wants a company showing up whenever they feel like it without your knowledge and do work without your authorization?
All of my claims are supported by confirmed emails and photos. 2 of the 4 damages are included in the attached photos as an example.
"Buftech material is one of the leading supplies in the industry. It will not stand up to being hit by a car or having a golf ball shot through the middle of it. We repaired both of these problems with out charge in a timely matter. Please drive by this corner lot a check out our work ! it is second to none. I am sure the customer will not give out his address. Roger Freeman, owner"
They did a very nice job on this. We have had no problem with the fence since it was installed in 2011. I thought they were really good and, thinking back on it, I thought their price was reasonable compared to some other quotes I received.
"Thank you so much for your kind words it is easy to work with customers as great as you you made the process so simple I wish more people were like you thank you so much for the work"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.