Freeman Fence

In 2019, I worked with Freeman to replace an existing fence around my home. The fence itself is pretty nice and adequate for what I needed to do. However the gates and the latches have proven to be utter garbage. I have contacted the company countless times to have this issue addressed. One of their technicians told me that my gates were being damaged because my children and my wife did not understand how to work the latches properly. It is a gate latch,you should close it and it should close and be secure. I am literally the only person in my family who could close the gates because you had to lift them up because they were hung improperly. Fast forward to the beginning of May 2022…. I had already replaced most of the bolts on the latches because they were not installed properly, or they used bolts that were a quarter to a half inch long. The latching mechanism on one of the gates fell off at the beginning of the month, and I contacted the company about getting replacements. The lady I spoke with was very nice and very accommodating and seemed a palled at the quality of the workmanship. However I have not received a response since I contacted them and subsequently the side gate has become damaged in the wind multiple times to the point where there is one bolt holding on the bottom latch. If I could give this company zero stars for their product and customer service I probably would with all due respect to the customer service rep who seems appalled by this. The funny part of this whole story is, they installed a brand new fence for my neighbor and after assuring me that the latches they provided to my family were “the best on the market “they gave my neighbor the latches I had wanted. Will they ever come fix my fence??? If I could attach pictures of the latest damage I would gladly do so.

To high off the ground. Dog could walk under the fence, was running away and could get hit by a car. when I asked him about what we could do... He refused to fix. When I said it wasn't fair or good business, he git irrate and told me he would rip up the check and throw it at me and tear down the fence. Never heard from him again. Not a nice man.

Didn't like being questioned about the height of the fence on the bottom. My dog could get under easily and ran into the street. I put the fence up to keep my little dog in. Owner got really mean with me. Maybe having a bad day.. Can't leave the dog in the yard.

Roger is great. His guys did a great job. Very trustworthy. I would absolutely hire him again.

It looked very nice.

Things were great at first with Mr. Freeman trying to accommodate that the fence was installed wrong. Once he saw what his worker did he wanted to fix a vinyl fence with wood on the bottom. I rejected that idea and he became mean. Hung up and won't even answer my call. Once I didn't want wood he tried to blame the grade of the land...wrong! There was a fairly new 7yrs old fence which I replaced because I loved this high priced fence and wanted a change, that fence wasn't 6-8inches off the ground. My dog can now go underneath the fence and has run away several time. My neighbors called because he just missed getting run over by a car. I have a fenced yard and I'm walking my dog several time a day. Thanks Freeman Fence for not backing up your work and lying that you would fix the botched job.

Roger and his team were amazing! A huge wind storm decimated our cedar fence which was 20 years old. Roger had previously replaced a few of the old posts and those held during the storm, but complete panels were down. We worked with Roger to design a custom cedar fence with a prairie style top as well as a swinging driveway gate. The work was scheduled and had to be pushed back a couple of days due to rain. Roger kept us informed along the way. When the crew actually came, it took them two days and the results were gorgeous. They even stayed late to finish on the second day, using headlamps when darkness fell. They cleaned up after themselves. We had one issue which Roger cleared up personally. Our fence is lovely, and we've had many people comment on it. We would HIGHLY recommend Roger and his team to anyone wanting a quality fence!!

I'd recommend staying away from these guys, the sales people are rude, the office staff are ambivalent at best and the owner is non-responsive. Both the customer service and the team were at best non-responsive and at worst rude after the initial sale. At one point, my sales person threatened to have his team walk off the job. This started because I had asked for them to build an additional portion of the fence that we had quoted. Admittedly, we made this request late in the cycle. A simple response of "No we can't" would have sufficed. When I pressed them and asked why, I got a lecture that bordered on yelling at me telling how complicated the fencing business was. I then asked to speak to his boss to see if an exception could be made. That didn't go well. I spoke to a woman in an office that assured me that the owner would call. We followed up four times and no call back. When our sales person heard that I called the office, he threatened to pull his crew from our site. If our old fence hadn't already been torn down, then I would have told them to bolt. We have a dog and had waited 8 weeks for this fencing contractor to come, so it was incumbent on me to calm him down so we could have a portion of the fence. The fence itself is ok.

We had some issues that didn't resolved until June. First of all, they confirmed a date for me, and that's why I went with them. They were suppose to do it by a particular date, and didn't. Then, we had some issues calling them to get the date confirmed after giving them a deposit. After they put the driveway gate up, it has some issues with the drop post. All they keep doing is coming out and spraying more paint on it. The President, Roger Freeman, got a little rude with me, and I withheld $100 to straighten the issue out myself. I was going to withhold more than that, but I went and found a handyman who could repair it for less money. Overall, I would never use them again. I would never recommend them to anyone. I am getting ready to do a fence, and I will go with somebody else, which is who I should've went with in the first place. I still had it put in later than I wanted. I have a two year old grandson and a new puppy, and I needed to lock them in from going into the street, and I wanted it done earlier in the spring.

Freeman Fence has responded to several emergencies I've had with my fence over the years. They know my greyhounds need a fenced yard, and when posts have rotted out or wind has blown fence sections out, they have been there, without fail, within about a day, sometimes less. Their workman are polite, do a great job, and clean up as necessary. Great company, great service.

great. crew was punctual and fast. took care to make sure they cleaned up after the job.

Job very done well but had issues that needed to be corrected. Never received any responses to follow-up questions/requests which was a real disappointment. Excellent materials but expected a little more from a premium vendor with above average costs.

Fenced back yard with metal fencing along with gate for entry to park behind home. Gate came with lock and key. Fenced side of house working around neighbors fence. Company removed at no extra cost shrubs that I wanted to replant. Shrubs were carefully dug up and I was able to salvage them with no issue, saving me the cost of having to repurchase the shrubs next spring.

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This company installed my fence and has continued to maintain it for me over the years.  They have come out on multiple occasions to replace rotted posts that broke off at ground level.  On almost all occasions the service was provided on the same day that I called.  The work was always completed quickly and professionally.

Supervisor was easy to work with and knowledgeable about business and products. Installers were very professional in manner and work site was left clean of debris. When I noticed the gate rubbing slightly at a later date the foreman personally made adjustments in a timely manner. I am very pleased with Freeman fence and their product.

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Freeman Fence has always provided me with above and beyond service on my aging wood fence. Over the years they have replaced quite a few rotted posts and have provided me with quick service knowing I have 2 greyhounds that must have a fenced yard. While the price per post is a little painful, I know I can always count on them - that makes it worth the cost. Thanks, Freeman Fence! You ARE the best!

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Freeman showed up 15 minutes early for the estimate. The estimate took about 15 minutes. He was very professional, polite and funny.  I have not had the work performed yet but as I'm having a few more estimates performed. Right now he's at the top of my list. So far he is the not cheapest or the highest estimate I received.  I'm more concerned about quality over price.

The initial installation service was satisfactory, yet the follow-up to the quality of the product only a year later (through normal and reasonable use) has been highly unsatisfactory to a point that we do not recommend using Freeman for your needs and strongly urge you to contract another vendor. 
One of the posts that connects the gate of the fence to the home required 4 repairs within a year since installation because the vinyl material for the post cannot sustain the force of impact from the gate.  The most recent damage to the post came only one month after a Freeman worker replaced it.  Although the post was replaced within a week each time, the same damage occurred after each replacement. I told this to freeman representatives repeatedly.
The fault in Freeman's approach is that the vinyl post supporting the gate door latch vibrates when the gate closes on impact and consequently, the force pulls the connecting frame out of the post against our home.  The material then cracks.  Time and effort were wasted each time the repair was made because the error kept being repeated with each "fix," materials were essentially wasted, our time away from work was wasted in order to supervise, and the worker who completed these fixes must have been frustrated because he kept doing the same repair.
When I requested that someone from Freeman meet us in person to discuss another solution before making another repair to the damaged post (yet again), the owner disregarded our explicit instructions to set an appointment with us, he sent someone to our home without notice and the worker made unauthorized adjustments to the fence when we were not on the premises. It was shocking and infuriating that someone would find this an appropriate way to conduct business.
Consequently, I consider Freeman's actions a serious violation of privacy and property, and at best, outrageously unprofessional.  This could happen to you because the owner did not apologize to us for acting in this way and simply defended his actions in his emails.  We have since instructed Freeman's owner that they do not have authorization to step foot on our property or make fixes ever again.  We don't even know when they were at our home, which is frightening because it forces speculation as to how and when it was done. and by whom.
In hindsight: either vinyl should not be used, the material supplier is awful, or Freeman just doesn't know how to design and reinforce fences properly.  In all, it's not worth it to use them.  They approved the design we created together, they did not advise against it, and they guaranteed stability at the point of sale.  A replacement fence and/or post with different material was never addressed by Freeman.  Needless to say, the person who sold us the fence is no longer with the company.
Since the same repair has been made 4 times to no avail, we will be forced to approach another company or contractor to reinforce it correctly should it be damaged again.  Sadly, we're expecting Freeman's most recent adjustment to break again because the same repair was made  as the previous times with the same resulting damage. 
It would be easy to dismiss our statements as "just another disappointed customer who is impossible to satisfy," but I say this to prevent you from experiencing things as we have. Who wants a company showing up whenever they feel like it without your knowledge and do work without your authorization? 
All of my claims are supported by confirmed emails and photos. 2 of the 4 damages are included in the attached photos as an example.