National Van Lines, Inc.

I moved from Arizona to Washington state. National provided a personal representative for me to talk with who worked with me from start to finish. He answered all my questions and was very patient as I had never used a mover before. I had to delay then reschedule the move by a few weeks yet my representative never flinched. He simply got it done. The moving crew was gentle with my goods yet quick at loading and had my two bedroom house and large garage loaded in four hours. Everyone was both friendly and helpful. The driver explained the receiving process and communicated the arrival date by text Unloading went well despite a problem with entry into my storage unit location. The crew found a way to get it done and unloaded without complaint. Not much impresses my now days at age 71 but National totally impressed me with this move. Definitely would recommend them.

I used National twice, on two separate moves. The service ad value in and out of Arizona was fabulous. Harry and his team at Premier Van and Storage was the local partner of National. Everything was well coordinated ad communicated, My move to and from Oregon were not so good. The communication was poor, and the van driver who picked up our stuff in Minnesota worked alone for much of the time, leaving our house at 10:30pm. Overall, we got our things on time and with little breakage. I would use National again and recommend them.

Very professional driver called me before pick up. Was early but waited for me. When the drop off driver got close, he called me the day before to arrange the time with me and was there on time. Packed my storage unit very professionally. Helped unload my car into the storage unit. Nobody left me hanging.

Working with Michael to set up the two moves with terrific. My problems came from the actual movers. The first movers dropped a heavy piece and damaged it. This group to our items to a location where they were transferred to another group to finish the move. More damage happened. The second move was done by a different group who picked up our things and delivered them. Again some damage. My problem with the second move was with the claim department at National Van Lines. I was overly careful about the damages I claimed (only submitting the largest items or easiest to replace), but had to negotiate to get a fair deal. BUT NVL did set me up with a great guy who could fix most of the damaged items.

All good, Truck showed up as expected on the pickup and delivery, no surprises and all went as planned. Everyone was professional and hard working. Special thanks to Sam and his team in pulling off this cross country move with no issues. Had a terrible experience with the last move with another company, damaged a lot of stuff due to carelessness. I have moved around the country quite a bit so you have to be careful when choosing a moving company and recommend if they are not on the BBB A+ rating list don't use them. Almost went with another company until I checked out the BBB review on them, nothing but horror stories so be careful choosing and I would recommend National. You do get what you pay for, watch out for low ballers.

Great service. No hidden charges. Always great to work with.

The total price came in slightly higher than the estimate, however, I moved during peak time... gas prices were at their all time high. Three years earlier the same move cost 100 percent lower, then again, I moved in non peak time...

Paid for services I did not get. Broken, filthy, and mistreated possessions. The company was unwilling to credit me for packing cartons they said they forgot. I paid top dollar and got the worst service from any moving company that I have ever used. And I have used several. From the local loading company to the unloading in my new location. It was chaotic, unprofessional and frustrating. Besides the damaged items, it cost me three extra nights in a hotel and I had to spend nearly 2 full days in a truckstop directing the unloading from one truck into another which was totally unnecessary.

Good service

Several items were delivered elsewhere. Initial delivery arrived in a different truck. Different driver. Items were unloaded and reloaded at least once before delivery. Some boxes were marked fragile and were crushed and many items were broken. I will never use this company again.

Between their local affiliate, All Around Moving in Romulus, Michigan, and the National Van Lines themselves, they broke up five pieces of furniture, all of which had survived multiple prior moves unscathed: two six-foot bookcases, two dining chairs (of a set of four), and an antique table. The bookcases arrived in actual pieces. One leg each was broken off the two chairs, and a leaf off the dropleaf table. National/Allied also scratched, bent, or lost several other items. They took 2.5 weeks from packing to delivery, and their Michigan and their Chicago offices were in disagreement as to the actual delivery date, June 23 or 24. Last week I received an e-mail saying they could not trace the missing inventory items. I'm not sure anything is actually missing, vs. broken, because a number of the Item stickers came off in transit, and in the inventory list, several items were listed simply as "tote," which means nothing to me. When I pointed out to the van driver on delivery that a plastic watering can being unloaded was not my property, thinking that fact might be a clue to where my missing items had been delivered (to other customers whose belongings had been on the same load), he replied, "It is NOW." The one positive of this experience was that the customer service woman in Romulus was obliging and supportive. I'll add that, after I'd committed to National, a friend who had recently moved from TX to NY told me never to hire them as they had broken a lot of her belongings. My previous interstate move 8 years ago was without A SINGLE BREAKAGE/DAMAGE. I should have tried harder to find their name, and hired them, for sure.

my belongings got lost and it was almost a month and 1/2 before i got them, all the furniture was scratched chipped they didn't seem to care. I was told what they took apart they would put back together (this did not happen). The only good thing i can say is the office staff was polite when i called though did not always follow thru on there promises until I called back and asked again. I do not recommend Nation Van Lines.

Nice people

Driver showed up on time, loaded my belongings carefully, and delivered to my new house on schedule. Good work.

We used AtoB movers in Spokane, with James Costa. Excellent service from start to finish. Had to shuttle our load but there was no extra charge from National.

On time professional service.

They held on to my items for 3 weeks because of mechanical problems, then had a mix up with some other peoples items. Then the didn't check off boxes/ furniture off the master list when dropping off. I was told at my storage by the mover that he would separate boxes and furniture. Not done. Digging though storage I found a small box with a big HEAVY label on it crushing a box labeled fragile. My load came down on big truck with another parties goods. Mover called multiple times trying to get me to dig in my storage to find their missing items. Am I missing items? Probably, won't know until I move into house now being built. Think twice before using this outfit.