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About us
We provide full-service cross-country moving, packing, and storage services for all our residential or commercial long-distance moving clients. Whether you need to move across the country or the world, we are the partner you can count on. Contact us or locate an agent for a free quote on any of our moving services. We've moved over one million families and look forward to moving yours!
Business highlights
Se habla espanol
96 years of experience
Services we offer
Interstate Moving Service
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.030 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 10% | ||
| 0% | ||
| 3% | ||
| 17% |
Filter reviews by service
Showing 1-25 of 30 reviews
Cindy L.
Jan 2024
Out-of-State Moving Service
My driver made a point of driving all the way back to our house in the mountains to deliver a piece of furniture that was lost. I was extremely grateful!!!
Jaynie D.
Dec 2023
Out-of-State Moving Service
My out of state move from NY to FL was made easy thanks to Joe Kim and Lori. Both were very knowledgeable, helpful and always available. I was well informed every step of the way. No hidden fees, no damage and move was completed in a timely manner. I would hire them again and highly recommend to anyone.
Response from National Van Lines, Inc.
"Thank you for your positive feedback! Were thrilled to hear your move from NY to FL was seamless with Joe Kim and Loris help. We appreciate your recommendation and would be happy to assist you again."
Lina B.
Sep 2023
Out-of-State Moving Service
The Logistics/Organizing: I needed to move items from a studio apartment in the midwest to the east coast. I had a queen sized bed, some shelves, a couch, an arm chair, and about 20 boxes of various sizes. I worked primarily with Joe Kim, who was fabulous from my quote through delivery of items. Joe was extraordinarily knowledgeable, quick to respond to emails, and checked in with me at logical points as I progressed from a quote, to moving day, to the date of delivery of my boxes and furniture. I was extremely anxious about my cross-country move, having heard horror stories about lost and damaged items from colleagues and family members, but my moving process was quick, friendly, and so far, I have not observed any damage to my fragile items (though I am still in the process of unpacking). Joe was reassuring during the entire process. Both Joe and Lori were responsive to concerns and questions that I raised ahead of my furniture pick up regarding scheduling, truck size, and delivery estimates. My quoted estimate wound up being the amount I paidâ no surprise fees. The Move Itself: Delivery itself happened super quickly. Were it not for Labor Day and some freight elevator scheduling woes at my building, this probably would have been a Friday pickup, Monday delivery (it wound up being a Friday-Thursday pickup-delivery). For both loading and delivery, it took a little over an hour from parking the truck to finishing the job. Movers listened to my instructions and acted with care and concern. The teams led by Bladimir and two others (pick up team) and Jorge, Fernando, and Elvin (delivery team) were top notch. I bought plastic wrap and pads to wrap my furniture, but none of that wound up being necessary, as the movers were fully prepared with their own furniture pads and wrappings. I would whole heartedly recommend NVL to anyone considering a small apartment cross-country move, and would engage their services again if the need arose. Thank you to everyone who helped make my move as easy as possible.
Response from National Van Lines, Inc.
"It's wonderful to hear about your positive experience with the NVL and Bladimir Team during your cross-country move! We're glad to hear that your move was made as smooth as possible, and it's always heartening to know that you'd choose their services again if needed. Thanks for sharing your experience!"
Robin O.
Aug 2023
Out-of-State Moving Service
Every step of every interaction with NVL was exemplary.
Response from National Van Lines, Inc.
"Robin, Thank you for your review! We are so glad to hear we are hitting our goals. Best of luck in your new place."
Mike W.
Jul 2023
Out-of-State Moving Service
National did a great job, on time and efficient, have used them before and would recommend them for any moving
Response from National Van Lines, Inc.
"WE LOVE repeat customers! So glad to hear that we're hitting our goal of great moves. Good luck in your new home."
Vicki M.
Jul 2023
Out-of-State Moving Service
We moved from Indiana to Florida, everything went well & very professional. We had no problems!!
Response from National Van Lines, Inc.
"Wonderful to hear that things went smoothly. Best of luck in your new place."
Marina N.
Jul 2023
Out-of-State Moving Service
I never had issues with them. Very good company. I do trust them.
Response from National Van Lines, Inc.
"Thanks for letting us know that things went well."
Tammie I.
Jul 2023
Out-of-State Moving Service
I had a packing crew and a moving crew. The packing crew was not careful or thorough at all! The next day I went around and found drawers and cabinets still not packed including my silverware. The moving crew was wonderful and concientous. Both at the pickup sight and when delivering
Response from National Van Lines, Inc.
"Sorry to hear that the team did not handle packing you properly. We will address that with our team. We are glad the rest of the move went smoothly and to your satisfaction. Best of luck in your new place."
Carl K.
Jul 2023
Out-of-State Moving Service
The crew that move us in was excellent. The best in many moves.
Response from National Van Lines, Inc.
"Carl, Thank you for the review! We are happy to hear everything went smoothly. Best of luck in your new place."
Susan M.
Jul 2023
Out-of-State Moving Service
The entire team couldn't have been more helpful. The process was very smooth, no problems. We were very glad we'd hired them.
Response from National Van Lines, Inc.
"Thank you for your kind words. Out team holds themselves to a high standard of service and respect. We are happy to hear that you saw that in our team. Good luck in your new place."
Brad S.
Jul 2023
Out-of-State Moving Service
Be sure to examine all insurance options.
Carrie C.
Jul 2023
Out-of-State Moving Service
I would like to thank Joe Kim for his outstanding service, he gave me guaranteed quote, I thought it was a joke because most of the moving companies I spoke to would not give me any assurance on the quote, which meant that it would go up. But Joe gave me a quote after seeing things on my cell phone, and surprisingly he stuck to it at the end. Also, in order to save me money, he helped coordinate a local storage place, which saved me tons of money. The quote Joe gave me was the best I could acquire and the only one with guarantee. The movers and truck driver were all hard working and courteous. I was quite pleased with the move. Thank you, Joe!
Response from National Van Lines, Inc.
"Thank you for letting us know that Joe hit the mark! We love hearing that our team works hard to meet our customers needs and expectations. Our team loves to hear that our customers are happy. Good luck in your new home."
Donald D.
Jul 2023
Out-of-State Moving Service
I moved from Arizona to Washington state. National provided a personal representative for me to talk with who worked with me from start to finish. He answered all my questions and was very patient as I had never used a mover before. I had to delay then reschedule the move by a few weeks yet my representative never flinched. He simply got it done. The moving crew was gentle with my goods yet quick at loading and had my two bedroom house and large garage loaded in four hours. Everyone was both friendly and helpful. The driver explained the receiving process and communicated the arrival date by text Unloading went well despite a problem with entry into my storage unit location. The crew found a way to get it done and unloaded without complaint. Not much impresses my now days at age 71 but National totally impressed me with this move. Definitely would recommend them.
Response from National Van Lines, Inc.
"Thank you for the wonderful review! We take pride in helping our customers every step of the way. So glad to hear that our hard-working moving team addressed any issues and handled them to your satisfaction. Best of luck in your new place."
Rich L.
Jul 2023
Out-of-State Moving Service
I used National twice, on two separate moves. The service ad value in and out of Arizona was fabulous. Harry and his team at Premier Van and Storage was the local partner of National. Everything was well coordinated ad communicated, My move to and from Oregon were not so good. The communication was poor, and the van driver who picked up our stuff in Minnesota worked alone for much of the time, leaving our house at 10:30pm. Overall, we got our things on time and with little breakage. I would use National again and recommend them.
Response from National Van Lines, Inc.
"Thank you for your review. We strive for perfect moves; thank you for bringing this to our attention. Best of luck in your new place."
Deborah B.
Jul 2023
Out-of-State Moving Service
Very professional driver called me before pick up. Was early but waited for me. When the drop off driver got close, he called me the day before to arrange the time with me and was there on time. Packed my storage unit very professionally. Helped unload my car into the storage unit. Nobody left me hanging.
Response from National Van Lines, Inc.
"Thank you for the review! We are happy to hear everything went smoothly. We wish you all the luck in your new place."
. R.
Jul 2023
Out-of-State Moving Service
Patti B.
Jul 2023
Out-of-State Moving Service
Working with Michael to set up the two moves with terrific. My problems came from the actual movers. The first movers dropped a heavy piece and damaged it. This group to our items to a location where they were transferred to another group to finish the move. More damage happened. The second move was done by a different group who picked up our things and delivered them. Again some damage. My problem with the second move was with the claim department at National Van Lines. I was overly careful about the damages I claimed (only submitting the largest items or easiest to replace), but had to negotiate to get a fair deal. BUT NVL did set me up with a great guy who could fix most of the damaged items.
Patrick T.
Jun 2023
Out-of-State Moving Service
All good, Truck showed up as expected on the pickup and delivery, no surprises and all went as planned. Everyone was professional and hard working. Special thanks to Sam and his team in pulling off this cross country move with no issues. Had a terrible experience with the last move with another company, damaged a lot of stuff due to carelessness. I have moved around the country quite a bit so you have to be careful when choosing a moving company and recommend if they are not on the BBB A+ rating list don't use them. Almost went with another company until I checked out the BBB review on them, nothing but horror stories so be careful choosing and I would recommend National. You do get what you pay for, watch out for low ballers.
Dan B.
Oct 2022
Out-of-State Moving Service
Great service. No hidden charges. Always great to work with.
Anthony M.
Oct 2022
Out-of-State Moving Service
The total price came in slightly higher than the estimate, however, I moved during peak time... gas prices were at their all time high. Three years earlier the same move cost 100 percent lower, then again, I moved in non peak time...
Steph A.
Aug 2022
Out-of-State Moving Service
Paid for services I did not get. Broken, filthy, and mistreated possessions. The company was unwilling to credit me for packing cartons they said they forgot. I paid top dollar and got the worst service from any moving company that I have ever used. And I have used several. From the local loading company to the unloading in my new location. It was chaotic, unprofessional and frustrating. Besides the damaged items, it cost me three extra nights in a hotel and I had to spend nearly 2 full days in a truckstop directing the unloading from one truck into another which was totally unnecessary.
Response from National Van Lines, Inc.
"I am so sorry to hear about your moving experience! Please give us a call: 708-316-1085 and please provide us with a B/L number so we can look further into this situation. We can only see your initials for this review."
Ewa R.
Jun 2022
Out-of-State Moving Service
Good service
Response from National Van Lines, Inc.
"Thank you, Ewa, We appreciate the review and kind words!"
James C.
Jun 2022
Out-of-State Moving Service
Several items were delivered elsewhere. Initial delivery arrived in a different truck. Different driver. Items were unloaded and reloaded at least once before delivery. Some boxes were marked fragile and were crushed and many items were broken. I will never use this company again.
Response from National Van Lines, Inc.
"I'm so sorry to hear about your moving experience! Please give us a call: 708-316-1085 and please provide us with a B/L number so we can look further into this situation. We can only see your initials for this review."
Lynn G.
Aug 2021
Out-of-State Moving Service
Between their local affiliate, All Around Moving in Romulus, Michigan, and the National Van Lines themselves, they broke up five pieces of furniture, all of which had survived multiple prior moves unscathed: two six-foot bookcases, two dining chairs (of a set of four), and an antique table. The bookcases arrived in actual pieces. One leg each was broken off the two chairs, and a leaf off the dropleaf table. National/Allied also scratched, bent, or lost several other items. They took 2.5 weeks from packing to delivery, and their Michigan and their Chicago offices were in disagreement as to the actual delivery date, June 23 or 24. Last week I received an e-mail saying they could not trace the missing inventory items. I'm not sure anything is actually missing, vs. broken, because a number of the Item stickers came off in transit, and in the inventory list, several items were listed simply as "tote," which means nothing to me. When I pointed out to the van driver on delivery that a plastic watering can being unloaded was not my property, thinking that fact might be a clue to where my missing items had been delivered (to other customers whose belongings had been on the same load), he replied, "It is NOW." The one positive of this experience was that the customer service woman in Romulus was obliging and supportive. I'll add that, after I'd committed to National, a friend who had recently moved from TX to NY told me never to hire them as they had broken a lot of her belongings. My previous interstate move 8 years ago was without A SINGLE BREAKAGE/DAMAGE. I should have tried harder to find their name, and hired them, for sure.
Response from National Van Lines, Inc.
"I am so sorry to hear about your moving experience! Please give us a call: 708-316-1085 and please provide us with a B/L number so we can look further into this situation. We can only see your initials for this review."
Liz H.
Jun 2021
Out-of-State Moving Service
my belongings got lost and it was almost a month and 1/2 before i got them, all the furniture was scratched chipped they didn't seem to care. I was told what they took apart they would put back together (this did not happen). The only good thing i can say is the office staff was polite when i called though did not always follow thru on there promises until I called back and asked again. I do not recommend Nation Van Lines.
Response from National Van Lines, Inc.
"I am so sorry to hear about your moving experience! Please give us a call: 708-316-1085 and please provide us with a B/L number so we can look further into this situation. We can only see your initials for this review."
Licensing
Licensed*
Trade License Number
76628
Trade License Locale
IL
Trade License Expiration
04/30/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
National Van Lines, Inc. is currently rated 4.0 overall out of 5.
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: 8:00 AM - 12:00 PM
Sunday: 12:00 PM - 5:00 PM
National Van Lines, Inc. accepts the following forms of payment: CreditCard
Yes, National Van Lines, Inc. offers free project estimates.
No, National Van Lines, Inc. does not offer eco-friendly accreditations.
No, National Van Lines, Inc. does not offer a senior discount.
No, National Van Lines, Inc. does not offer emergency services.
No, National Van Lines, Inc. does not offer warranties.