CMS Hardwood Flooring & Remodeling Inc

A little short on wood; we had to order more. Our price included installation, carpet removal, materials for stairs shoe molding (1/4 round) and some baseboard. Sq ft around 900, plus stairs. Will use them again to install wood in the bedrooms. We provided wood for floor.

It went well and was at a good price

We just had CMS floors install Brazilian cherry floors for the second time in our house in Oswego. First time was in 2013 and we only did the foyer, kitchen, and powder room. This time we wanted to extend the floors throughout the entire first floor, including the stairs. Which meant the original floors they installed in 2013 had to be re-sanded and finished again to match the new. Wojtek and his crew are very friendly, courteous, and professional. They are careful about your house and your belongings and very respectful of your space. Wojtek worked with me on choosing a finish that would work for our kids and dog. Very happy with how they turned out. We are once again very happy with our floors. They look absolutely beautiful! Highly recommend CMS Floors.

They finished it in one day and they did a professional job!

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I have to start by say that CMs does excellent work, the picture I added don't do it justice. However, I don't just judge companies on the work they do when things go well, I judge them on how they handle a problem, and how they treat the customer while handling that problem. In this respect CMS also excelled. On the second job I hired CMS for they installed engineered wood in my basement. On final inspection I noticed a small dent on a board in the middle of the room. Vojtek, the company owner, first offered a discount to resolve the situation but later agreed to repair the damaged piece at his own expense. Repairing the damage involved a day of work and an additional box of material, Vojtek did the work himself and the final product is beautiful. Because of the way Vojtek handled this he has a customer for life, I can't recommend him enough.

PERFECT! I can't stress enough the professionalism and quality of worksmanship CMS provides. As a project manager I know that you can't always judge a company by what happens when things go right, rather it's how the company responds to, and remedies, a bad situation for the customer. In this respect CMS really excelled. During the final inspection on the second job I hired them for I noticed a small, but noticeable, dent in the engineered floor I had them install in my basement. After first offering a discount for the problem, the owner, Vojtek, agreed to instead replace the damaged piece of engineered wood at his own expense. Since the damage was near the center of the room this involved removing all of the boards between the damage and the closest wall. Vojtek repaired this damage costing him over a day of work and an entire bundle of engineered wood. Vojtek was extremely pleasant and beyond professional throughout the repair, and the completed repaired floor was perfect, because of this Vojtek has a customer in me for life. I can't recommend this company enough. They do excellent work and handle any situations that may arise beyond expectation.

They were concerned about my handicap and make sure they came out at the right times and they did not inconvenience me. They checked to make sure I was in a safe location and did not need to go to the bathroom. They made sure there was no obstruction in my way for the wheelchair to make it to the bathroom and made sure I got to and from the bathroom safe and sound. They made sure I was comfortable and if I needed anything to eat or drink. . Their attention for detail is impeccable and respect for their customers was breathtaking. The work was superb. I have used them 3 times and are looking to use them a fourth to do work in my attic. He is fair, gets back in a timely fashion, he is a kind and compassionate business man. He calls months after the project was finished to check on the floor and my well being. All the workers and the owner were great. I would definitely recommend them.

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Wojtek and his men were super professional.  Showed up on time, and always kept us informed.  We were on a tight schedule to move into a new place and he kept us right on pace.  He also replaced boards that were warped.  He gave my wife good advice on the color we should stain and it came out beautiful.  They cleaned up completely and we were able to follow them up promptly with painters.  You would not regret using Wojtek.  I have since recommended him to my daughter for a project she is considering.  We did not experience one single problem on this job.  I wish there was a place to show how beautiful the floors came out.  

Had a great overall experience.  They were good on communicating when they would be there and approximately how long the project would take. I was very happy they went the extra mile to ensure that the darkness of the stain was the color I wanted and took my feedback on the initial sample and got it perfect after I asked them to go a few shades darker.  The only negative was that there were a few areas where I had removed carpet nailers and brads from the old floor that never were filled in when they sanded and refinished the rooms.  This was not a deal breaker at all and barely noticeable unless you are on your hands and knees looking for it.  I would recommend them to anyone.

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Outstanding work by these expert by these tradesmen.

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Everything went as planned. Most of the work was completed in the first day, with the second day for second coat of polyurethane and minor floor thresholds added.

Outstanding work job very professional extreme attention to detail overall extremely satisfied. I would highly recommend this company to anyone

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The workers were professional, considerate of our time, and informed us each step of the process.  They warned us of the fumes from the stain and advised we not spend the night in the house.  Thank you.  The floors came out beautiful!   I thought the price was fair as the whole first floor needed to be sanded and re-stained.

Wojtek visited the house to give me an estimate. He was very professional and friendly. I had three people come out and CMS was the middle quote. The cheaper quote did not seem to be as knowledgeable. The crew came out and the floors turned out perfect. The job was done very well, they house was clean and I got loads of compliments. CMS was so accommodating that even after they were done, I changed my mind on the type of finish I wanted, and they had no problem coming back out to give me the shine I decided I wanted.

contractor was on time on schedule from start to finish,i would definitely recommend service.

Summary - 
Wojtek is a super nice guy, his men were on-time, and their prices were the cheapest among our 4 vendor options. But 12 months after the job we have lots of regrets due to poor quality and lack of customer service - specifically the very poor application of floor sealant that has left us with noticeable warping throughout the home. 
Details - 
Out of the 4 contractors we initially screened, CMS was the most competitive on price. Wojtek was our main point of contact, and was extremely friendly and professional throughout. He first did the stairs himself, and did an outstanding job. The stairs were stained with a color of our choosing, and one year later have held up perfectly well. Totally satisfied with this job. 
Next, we had him refinish our oak floors, asking that they be stained to match the coloring of the new stairs. Wojtek and team showed up on time after we moved our own furniture off of the floors to save the expense of having him do the work. It was a multi-day job, starting with sanding, then staining, and then finally the sealant. The first complaint we had was around the staining of the floors - which we clearly stated was to match the stairs. While they seem to have used the same stain color as on the stairs, the color was applied much, much lighter and Wojtek's men didn't seem interested in assessing whether the floors actually matched the stairs (by this time Wojtek himself wasn't showing up - it was just 2 of his men). Though the color wasn't a match to the stairs as we wanted, and though the depth of the stain varied noticeably from room to room, the floors did look nice overall. The men returned to apply the finish to the floor, and the job was done. We shook Wojtek's hand and thanked him for being pleasant to work with and for giving us floors that looked better than they had when he started. 
In the 12 months since the floors were refinished, we have come to learn that the sealant they applied has been totally ineffective - they either applied it much too thinly or they applied too few coats (2). We have noticeable warping in 12-15 spots throughout the home where water, spills, and pet urine have seeped into the wood almost instantly upon hitting the floor. In many areas, the wood itself has discolored from moisture penetration. Realizing that these problems started appearing only AFTER the floors were refinished, I decided to call Wojtek and have him visit. He walked around and quickly dismissed the warping as "water damage," and I responded that I already knew it was water damage. Turning the discussion to the ineffective sealant he had placed onto wood, I shared that the same people and pets had lived in the house for 4 years before he came to do his work and that in that time there were zero instances warped wood from spills or accidents. Nothing in 4 years, then total damage in the 12 months since his reseal seems to be something more than coincidence. But, he was unmoved and said only that he wasn't around to see the old floors (so I guess he didn't believe me?) before suggesting I call my insurance company and try to make a storm/flood claim. (?)
So, in summary: we have nice looking floors that almost (but not quite) match the staircase we wanted and that are, for all practical purposes, unsealed against any kind of moisture. The floors will only deteriorate through time until we have them replaced. Now that the floors have warped in so many areas, we can't really do an effective buffing and reseal - we'd need to have the floors fully refinished again.
If you decide to go with CMS, be sure to hold them to your coloring choices and don't let them move on to the next phase unless it's right. And, above all, make sure you're comfortable that they'll apply your sealant heavily enough and with enough coats (we were promised 2 coats, which has turned out to be totally insufficient).

CMS did a wonderful job.  They moved heavy furniture, cleaned up beautifully, and worked long hours.  The tile floor is perfection.  I would definitely have this company again.