Naperbrook Heating And Air Conditioning

Excellent. BOTH Gary and Kenny were extremely punctual and professional. Will be referring them to all of my friends and family.

Went very well, & did not take as long as I thought it would.

I explained to Gary and Ken what I wanted.  I shared with them what a couple other companies wanted to sell me.  They told me what made the most sense for my home and my needs.  They didn't try to up-sell me anything unnecessary.  They answered all my questions.  The price they quoted was very reasonable for what I received.  They weren't able to get the furnace the day we initially had picked for install, but another day was chosen and the work was completed.  I believe Gary and Ken to be very honest.  I look forward to working with them in the future.  

unknown

Gary and Ken were prompt and professional. 
They quickly diagnosed the problem with our furnaces, and got them working again. 
They offered frank advice about the furnaces and what the future may hold for them. 
They were not pushy and didn't try to sell extras or add-ons. 
I would use them again in the future.

Initial visit to determine problem of no AC. After testing my A/C and furnace, they showed me where the old furnace and A/C compressor had problems so there was no doubt about the need to replace them. Installed new High Efficiency furnace. All work was professionally done, and work area was left clean, and they removed the old components. Took about 6 hours to complete. I would recommend to anyone looking for an excellent job at a fair price.

I think I already described above the entire transaction. The work was done in a timely manner, the price was alright, about the same as the other estimates I received, but they were very friendly, and were right near my house. I thought it would be best to have someone in the neighborhood do the work. Additionally, I thought if there was a problem, they would come right up the block to repair it.
The problem was trying to get 1) a detailed receipt of work performed, with a breakdown of labor/materials, which every company provides.
I could not get any documentation on my and quot;American Standard 80+ 100,000 BTU Furnace OR my Caseo TXV Coil and 3 Ton 13 Series Gold Series Condensor on a new pad! What??? Just give me the documentation for my files!!! Jeepers!
So my conclusion is that I have mixed feelings. They did a good job, but will not provide any paperwork on the units. I guess you have to draw your own conclusions.

They came out quickly and did not charge me for the call. The experience was good; they were very accommodating and came right when they said they would. They are very nice people. In the past they put in a new air conditioner.

To get straight to the point... I was very happy with my investment. Although I was a bit nervous with it being a small family owned business, Gary and his family were great. I'm glad I didn't spend the extra cash on commisions for a sales rep. Saved a few thousand compared to several other quotes eventhough it was the same exact equipment, brand new American Standard A/C unit and furnace.

Install for both furnace and A/C unit where completed within the estimated amount of time. Had a minor issue months later, and although I on the edge of their typical service area, Gary drove out to inspect the unit to make sure my concerns were addressed... in a snowstorm no less.

Being a small, family-run business, people were friendly, easy to contact, and took personal pride in their business and their work. Gary was very reliable, and I felt comfortable with going with his recommendations, as he is as honest and has many years experience. I plan on having him install new air conditioning in the spring.