MICHAELS ARTS & CRAFTS STORE

THIS WORK WAS SUBMITTED AS AN ANNIVERSARY GIFT FOR MY HUSBAND. THEY WERE REALLY RUNNING BEHIND AND THE DUE DATE WAS A FEW WEEKS OUT AND DEFINITELY PAST MY ANNIVERSARY DATE. EVEN SO, I LET THEM HAVE THE JOB. AFTER A WEEK, I WAS IN THE STORE AND ASKED IF THERE WAS ANY WAY TO BUMP UP THE DATE. INSTEAD, THE EMPLOYEE I SPOKE WITH STATED THAT NOT ONLY COULD THEY NOT DO THAT, IT WAS GOING TO BE LATE FOR SURE. HE SAID THAT A NEW MANAGER WAS ON BOARD AND SHE DIDN'T PUT ANYTHING TOGETHER SO THE WORKLOAD WAS EXCEEDING CAPACITY. TWO DAYS AFTER THE DUE DATE, I CALLED AND ASKED HOW LATE IT WAS GOING TO BE. I WAS TOLD TWO OR THREE ADDITIONAL DAYS. THE GIRL ON THE PHONE SAID THEY WERE SWAMPED DUE TO THE BIG 50% OFF SALE PROMOTION THEY HAD BEEN RUNNING. I COULDN'T CARE LESS WHAT THEIR EXCUSE WAS, IT WAS UNACCEPTABLE. HOWEVER, FIVE HOURS LATER THEY CALLED MY HOUSE, LEAVING A MESSAGE THAT THE WORK WAS READY TO BE PICKED UP.

THE PRICES ARE COMPETITIVE WITH OTHER CRAFT STORES IN THE AREA. HOWEVER, I HAVE REALLY HAD GOOD SERVICE AT MICHAELS. THEY HAVE KNOWLEDGEABLE FRAMERS WHO RECOMMEND COLORS/STYLES/MATS THAT ARE APPROPRIATE AND NOT THE MOST EXPENSIVE, EITHER.