Wm Masters Inc logoApproved Pro
Approved Pro

Wm Masters Inc

4.8(
122
)
Heating and Air Conditioning Service, Plumbing, Electrical Service,

About us

"Making It All Work" since 1976, Wm. Masters, Inc. has been providing quality service, at a timely manner and at competetive rates for all your plumbing, electrical, heating & air conditioning, and air duct cleaning needs.

Business highlights

Emergency services offered
49 years of experience

Services we offer

Residential and commercial, replacement, repair & installation electrical, plumbing, heating and air conditioning, duct cleaning, house generators, water heater & sump pump.

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Our recent projects
  • 4
    View Gallery

    Assorted photos uploaded by Wm Masters Inc

Reviews
4.8122 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
11%
3
1%
2
2%
1
1%
Write a review

Filter reviews by service

Showing 1-25 of 122 reviews
Will K.
Oct 2023
5.0
Electrical Service
Yes, I recommend this pro
$600
Absolute pros.
Michelle L.
Apr 2023
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$431
Completed estimate. Got a follow up call after the estimate. Scheduled a time. Received a call back advising of an earlier date. Tech came out and completed the project.
Cassie T.
Apr 2023
4.0
Plumbing
Yes, I recommend this pro
$280
Great! Would hire again!
Suzanne F.
Jan 2021
5.0
Heating and Air Conditioning Service, Electrical Service
Yes, I recommend this pro
Our brand new system was not heating properly. Gary (FIVE STAR EMPLOYEE) came and fixed a problem. It was not straight forward and he had to do a bit of research, but he made it work better than it ever had!. He came back the next day and changed the filter and rec-hecked the system. We were warm and snug after his dedicated service! Thanks for the GREAT experience.
William M.
Oct 2020
5.0
Plumbing, Air Duct Cleaning
Yes, I recommend this pro
$188
Plumber found & resolved multiple problems, at least one of which I was unable to resolve on my own.
Ann L.
Feb 2020
5.0
Heating and Air Conditioning Service, Plumbing
Yes, I recommend this pro
$150
Excellent! Timely, professional and knowledgeable! Mark and Joel Rock!
Response from Wm Masters Inc

"Awesome - thank you so much for sharing!"

Tom C.
Jan 2020
5.0
Heating and Air Conditioning Service, Air Duct Cleaning
Yes, I recommend this pro
$800
Outstanding customer service!
Tom C.
Jan 2020
5.0
Electrical Service
Yes, I recommend this pro
$1,400
Randy provided outstanding service! He researched our tub that we moved from Indiana and performed extensive quality work to discreetly power the tub in a difficult location. Superb customer service!
Response from Wm Masters Inc

"—"

Tom C.
Jan 2020
2.0
Heating and Air Conditioning Service, Plumbing
$154
Bad. They could not identify the problem and charged me!
Response from Wm Masters Inc

"Sorry for your frustration - we'll refund your money in full."

Thomas M.
May 2019
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
The service was excellent, it was hot that day and they came out and serviced our air conditioning unit almost immediately and they did a great job. High Quality with a reasonable price.
Response from Wm Masters Inc

"Thank you [Member Name Removed] - we really appreciate your kind words! Thanks for your business!"

James D.
Jul 2018
5.0
Electrical Service
Yes, I recommend this pro
The technician showed up as scheduled. He explained to me what the issue was; rewired the existing switches. I was charged for a standard service call. I'd definitely call Wm Masters again!
Response from Wm Masters Inc

"Thank you for your review - we always appreciate happy customers!"

Bernadette M.
Jun 2018
5.0
Plumbing
Yes, I recommend this pro
Mark had a new faucet in his truck installed
Response from Wm Masters Inc

"Thank you for your review [Member Name Removed] - we appreciate your business!"

Mark Z.
Jan 2018
2.0
Plumbing
$270
The plumber arrived 1/2 hour late after going to the wrong house. We ended up getting charged for this time. The plumber worked on the sink first. After I explained what the problem was and expressed concern it might be a venting problem, he got out the power auger and proceeded to auger the drain for about 20 minutes. He then said, "let's go to the basement and check the pipes. I hope I didn't put a hole in one of the pipes." Not exactly words to build confidence. He then said the problem was fixed. He said the toilet noise was due to a faulty valve. He did not have the part with him and had to go purchase it. After replacing the part, the noise was gone. Later that day, the noise returned, and I noticed the sink was backing up again. I called, and he came back out, augered the sink again, then said "it was some kind of venting problem." Really? He said he would give me the names of companies who dealt with that issue, but never followed up. He determined the toilet noise was coming from the assembly inside of the tank, and replaced that. The problem was solved, but the assembly has a very slow leak which causes the toilet tank to fill up at various intervals when we are not using it. In short, he misdiagnosed both problems and we essentially paid $270 for a $12 part that was not installed properly. We will not be using this company again.
Response from Wm Masters Inc

"Good morning [Member Name Removed], Thanks for bringing this to our attention. We are so sorry you did not have a pleasant experience with us! We talked with the service technician (Mike), who performed this call for you back in October. He indicated that all the options were discussed with you at the time of the service call and to his recollection, everyone was satisfied when he left. As for the 1/2 hour for being late, we reviewed Mike's GPS logs and it does not appear that you were charged for any of that time. Since it's been over 3 months since we performed this work, Mike said he would be happy to give you call call and discuss this with you personally if you need any additional clarification. Sorry for the confusion."

Candy A.
Oct 2017
5.0
Plumbing
Yes, I recommend this pro
$110
Arrived on time. Was very professional and knowledgeable. Only recommended part replacement if it was what was truly needed. Price is a little higher than some, but still reasonable.
Response from Wm Masters Inc

"Thank you so much for choosing our company and for the great review - Brad is one of our many, very knowledgeable service technicians!"

Margaret H.
Oct 2017
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$100
Brenda is my regular, and is always prompt, professional and competent.
Response from Wm Masters Inc

"Awesome - thanks for sharing, we really appreciate your business!"

Janine W.
Jul 2017
5.0
Heating and Air Conditioning Service, Plumbing
Yes, I recommend this pro
$280
Excellent. Everything was done to expectations
Response from Wm Masters Inc

"Thank you so much! We appreciate your business!"

M S.
Jun 2017
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
Tech was thorough and unit has been running great!
Response from Wm Masters Inc

"Thank you for putting your trust in our company! We appreciate your business!"

Debbie D.
Jun 2017
5.0
Heating and Air Conditioning Service, Water Heater Service
Yes, I recommend this pro
$8,200
Everything was done as expected. The technicians were friendly and helpful when explaining the new system.
Response from Wm Masters Inc

"Thank you for your great review - you purchased a great heating and air conditioning system!"

Ann H.
May 2017
3.0
Plumbing
$1,000
.
Larry S.
Apr 2017
5.0
Plumbing
Yes, I recommend this pro
Showed up on time and did a great job.
Danny B.
Mar 2017
5.0
Electrical Service
Yes, I recommend this pro
$95
Perfect explained above
Ann A.
Dec 2016
5.0
Plumbing
Yes, I recommend this pro
Good service
Becky S.
Nov 2016
5.0
Plumbing
Yes, I recommend this pro
They've always done a really good job for me. Overall, they're very good.
Becky S.
Nov 2016
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
I've used them several times. I would use them in the future.
David S.
Nov 2016
4.0
Plumbing
Yes, I recommend this pro
The complaint I had with them was that I think their prices were a little bit high, but they worked with me on the price.
Showing 1-25 of 122

Licensing

Bonded
Insured
Licensed*

Trade License Number

055-012868

Trade License Locale

IL

Trade License Authority

Illinois Department of Public Health

Trade License Expiration

09/30/2025

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Wm Masters Inc is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 4:30 PM Tuesday: 8:00 AM - 4:30 PM Wednesday: 8:00 AM - 4:30 PM Thursday: 8:00 AM - 4:30 PM Friday: 8:00 AM - 4:30 PM Saturday: Closed Sunday: Closed
Wm Masters Inc accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Wm Masters Inc offers free project estimates.
Yes, Wm Masters Inc offers eco-friendly accreditations.
No, Wm Masters Inc does not offer a senior discount.
Yes, Wm Masters Inc offers emergency services.
Yes, Wm Masters Inc offers warranties.
Wm Masters Inc offers the following services: Residential and commercial, replacement, repair & installation electrical, plumbing, heating and air conditioning, duct cleaning, house generators, water heater & sump pump.

Contact Information

401 Olympia Dr, Bloomington, IL 61704

Service Hours

Sunday:Closed
Monday:8:00 AM - 4:30 PM
Tuesday:8:00 AM - 4:30 PM
Wednesday:8:00 AM - 4:30 PM
Thursday:8:00 AM - 4:30 PM
Friday:8:00 AM - 4:30 PM
Saturday:Closed
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