Approved Pro
Wm Masters Inc
Electrical for Home Addition or Remodel - Install, Electrical Wiring or Panel Upgrade, Lightning Protection Install or Repair,
About us
"Making It All Work" since 1976, Wm. Masters, Inc. has been providing quality service, at a timely manner and at competetive rates for all your plumbing, electrical, heating & air conditioning, and air duct cleaning needs.
Business highlights
Emergency services offered
49 years of experience
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8120 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 11% | ||
| 1% | ||
| 3% | ||
| 1% |
Showing 1-25 of 120 reviews
Will K.
Oct 2023
Absolute pros.
Michelle L.
Apr 2023
Completed estimate. Got a follow up call after the estimate. Scheduled a time. Received a call back advising of an earlier date. Tech came out and completed the project.
Cassie T.
Apr 2023
Great! Would hire again!
Suzanne F.
Jan 2021
Our brand new system was not heating properly. Gary (FIVE STAR EMPLOYEE) came and fixed a problem. It was not straight forward and he had to do a bit of research, but he made it work better than it ever had!. He came back the next day and changed the filter and rec-hecked the system. We were warm and snug after his dedicated service! Thanks for the GREAT experience.
William M.
Oct 2020
Plumber found & resolved multiple problems, at least one of which I was unable to resolve on my own.
Ann L.
Feb 2020
Excellent! Timely, professional and knowledgeable! Mark and Joel Rock!
Response from Wm Masters Inc
"Awesome - thank you so much for sharing!"
Tom C.
Jan 2020
Outstanding customer service!
Tom C.
Jan 2020
Randy provided outstanding service! He researched our tub that we moved from Indiana and performed extensive quality work to discreetly power the tub in a difficult location. Superb customer service!
Response from Wm Masters Inc
"—"
Tom C.
Jan 2020
Bad. They could not identify the problem and charged me!
Response from Wm Masters Inc
"Sorry for your frustration - we'll refund your money in full."
Thomas M.
May 2019
The service was excellent, it was hot that day and they came out and serviced our air conditioning unit almost immediately and they did a great job. High Quality with a reasonable price.
Response from Wm Masters Inc
"Thank you [Member Name Removed] - we really appreciate your kind words! Thanks for your business!"
James D.
Jul 2018
The technician showed up as scheduled. He explained to me what the issue was; rewired the existing switches. I was charged for a standard service call. I'd definitely call Wm Masters again!
Response from Wm Masters Inc
"Thank you for your review - we always appreciate happy customers!"
Bernadette M.
Jun 2018
Mark had a new faucet in his truck installed
Response from Wm Masters Inc
"Thank you for your review [Member Name Removed] - we appreciate your business!"
Homeowner
Jan 2018
The plumber arrived 1/2 hour late after going to the wrong house. We ended up getting charged for this time. The plumber worked on the sink first. After I explained what the problem was and expressed concern it might be a venting problem, he got out the power auger and proceeded to auger the drain for about 20 minutes. He then said, "let's go to the basement and check the pipes. I hope I didn't put a hole in one of the pipes." Not exactly words to build confidence. He then said the problem was fixed. He said the toilet noise was due to a faulty valve. He did not have the part with him and had to go purchase it. After replacing the part, the noise was gone. Later that day, the noise returned, and I noticed the sink was backing up again. I called, and he came back out, augered the sink again, then said "it was some kind of venting problem." Really? He said he would give me the names of companies who dealt with that issue, but never followed up. He determined the toilet noise was coming from the assembly inside of the tank, and replaced that. The problem was solved, but the assembly has a very slow leak which causes the toilet tank to fill up at various intervals when we are not using it. In short, he misdiagnosed both problems and we essentially paid $270 for a $12 part that was not installed properly. We will not be using this company again.
Response from Wm Masters Inc
"Good morning [Member Name Removed], Thanks for bringing this to our attention. We are so sorry you did not have a pleasant experience with us! We talked with the service technician (Mike), who performed this call for you back in October. He indicated that all the options were discussed with you at the time of the service call and to his recollection, everyone was satisfied when he left. As for the 1/2 hour for being late, we reviewed Mike's GPS logs and it does not appear that you were charged for any of that time. Since it's been over 3 months since we performed this work, Mike said he would be happy to give you call call and discuss this with you personally if you need any additional clarification. Sorry for the confusion."
Candy A.
Oct 2017
Arrived on time. Was very professional and knowledgeable. Only recommended part replacement if it was what was truly needed. Price is a little higher than some, but still reasonable.
Response from Wm Masters Inc
"Thank you so much for choosing our company and for the great review - Brad is one of our many, very knowledgeable service technicians!"
Margaret H.
Oct 2017
Brenda is my regular, and is always prompt, professional and competent.
Response from Wm Masters Inc
"Awesome - thanks for sharing, we really appreciate your business!"
Janine W.
Jul 2017
Excellent. Everything was done to expectations
Response from Wm Masters Inc
"Thank you so much! We appreciate your business!"
M S.
Jun 2017
Tech was thorough and unit has been running great!
Response from Wm Masters Inc
"Thank you for putting your trust in our company! We appreciate your business!"
Debbie D.
Jun 2017
Everything was done as expected. The technicians were friendly and helpful when explaining the new system.
Response from Wm Masters Inc
"Thank you for your great review - you purchased a great heating and air conditioning system!"
Ann H.
May 2017
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Larry S.
Apr 2017
Showed up on time and did a great job.
Danny B.
Mar 2017
Perfect explained above
Ann A.
Dec 2016
Good service
Becky S.
Nov 2016
They've always done a really good job for me. Overall, they're very good.
David S.
Nov 2016
The complaint I had with them was that I think their prices were a little bit high, but they worked with me on the price.
Edward L.
Oct 2016
They do what they say they are going to do.
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Wm Masters Inc is currently rated 4.8 overall out of 5.
Wm Masters Inc accepts the following forms of payment: CreditCard
Yes, Wm Masters Inc offers free project estimates.
No, Wm Masters Inc does not offer eco-friendly accreditations.
No, Wm Masters Inc does not offer a senior discount.
Yes, Wm Masters Inc offers emergency services.
Yes, Wm Masters Inc offers warranties.