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Individualized Repair

5.0(
33
)
Lawn Tool Repair, Engine Repair, Electronic Gadget Repair,

About us

Tool and small engine repair experts focused on providing high-quality service and customer satisfaction … Free pick up and delivery on most items. Family owned & operated, servicing all major brands.

Business highlights

18 years of experience

Services we offer

We repair small engines of all kinds. Lawn mowers, snow blowers/throwers, generators, power washers, tillers, chainsaws, weed eaters, air compressors, etc. We offer repair on all pneumatic and electric tools (nail guns, staple guns, air free tools, cordless tools, saws, drills, electric motors, air compressors, battery operated tools and much more.

Services we don't offer

We do not offer commercial/residential installation of equipment of any kind

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • PayPal
  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
5.033 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
97%
4
3%
3
0%
2
0%
1
0%
Write a review

Filter reviews by service

Showing 1-25 of 33 reviews
Michael J.
Jun 2025
5.0
Yes, I recommend this pro
Martin is so helpful, knowledgeable, and makes great assessments. A+ service, and A++ helpfulness.
Andrew H.
Apr 2023
5.0
Yes, I recommend this pro
$100
This company makes everything easy. They pick up and return free of charge. They have helped with both a mower and snow blower and I have nothing but positive things to share. Will always use them for my service work.
Response from Individualized Repair

"We appreciate your business and review!! Thank you for the kind words and letting us know your experience!"

Ryan H.
Jan 2021
1.0
Was contacted and notified when they would come by to take a look at the snow blower. They never showed up and never notified me that they were not going to do so. Martin is obviously flaky and in over his head.
Response from Individualized Repair

"[Member Name Removed], once again I apologize for this. We dropped the ball and made a mistake by not getting you on the pick up list. This was the first pick up day after one of the worst ice storms in years. I tried to offer a steep discount and rectify the situation to no avail. We failed you and I am sorry."

John P.
Dec 2020
5.0
Yes, I recommend this pro
$110
As expected from from prior experience - pickup of snowblower happened when promised; trouble shooting of needed repairs & maintenance happened within couple days; was contacted & repairs explained, & quoted price on servicing to get approval; servicing done & was contacted for delivery. Even during Christmas holiday time, service & handling time was awesome! I highly recommend the mechanics at Individualized Repair...top notch abilities and very affordable prices. Customer service excellent too. Well done!
Response from Individualized Repair

"Thank you for your kind words [Member Name Removed], it is always a pleasure dealing with you! We appreciate your business!"

Erik T.
Nov 2020
5.0
Yes, I recommend this pro
I just wanted to send along a note of thanks for fixing up our snowblower in a very reasonable timeframe and within the quoted amount!
Karyl C.
Oct 2020
5.0
Yes, I recommend this pro
All interaction with Individualized Repair was easy, professional, reasonable cost, and timely return. Martin kept me apprised of the progress. He and his staff were friendly, helpful and safe - hello Covid! Thank you! When something next is acting up, Individualized Repair is my first call.
Brenda C.
Mar 2020
5.0
Yes, I recommend this pro
$80
Excellent, great customer service. Would highly recommend.
Response from Individualized Repair

"Thank you. It was a pleasure dealing with you!"

James M.
Feb 2020
5.0
Yes, I recommend this pro
$85
Runs great and got my mower back in no time.
Response from Individualized Repair

"Thank you for your business"

Larry E.
Jul 2019
5.0
Yes, I recommend this pro
$190
Great. Had a small hiccup that was identified and fixed immediately.
Response from Individualized Repair

"Thank you for your review!"

Randall F.
Dec 2018
5.0
Yes, I recommend this pro
$76
Great service from Individualized Repair. Speedy service both in communication and work performed. Door to door pickup and return. Contacted them via Angie’s List because my snowblower wouldn’t start. They provided an estimate and probable cause and the estimation was on target.
Response from Individualized Repair

"Thank you for your kind words. It was a pleasure working with you. Thank you for your business!"

M C.
Sep 2018
5.0
Yes, I recommend this pro
$110
They were EXTREMELY receptive and service oriented. Love that they pick up and drop off. In addition, received a new blade from the factory which did not seem sharp. They came back and further sharpened. Great service and great outcome. Highly recommend!!!
Response from Individualized Repair

"Thank you for your business!!"

Kara S.
Jul 2018
5.0
Yes, I recommend this pro
$48
Exceeded all expectations on all levels. Not only was the cost less than I thought it would be, but everything was taken care of incredibly promptly. I am already a lifelong customer.
Response from Individualized Repair

"We are glad to be able to help out in any way possible! Thank you for your business!!"

Rita H.
Jun 2018
4.0
Yes, I recommend this pro
Martin did a good job and it cuts great now! They offer free pickup and delivery which was a big help for me.
Response from Individualized Repair

"Thank you so much! Glad we could get you back up and mowing. It looks like we missed a few punctuality points so i apologize if we did not meet your expectations in any way! Any pointers for for the future? Thank you for your business!"

Chris V.
May 2018
5.0
Yes, I recommend this pro
$75
I found Individualized Repair during a google search for lawn mower repair companies, and reached out to them via their online contact form. I got a prompt, courteous response, and the next day my lawn mower was picked up, repaired, and dropped of back on my front porch without any hassle from me. Every step along the way, whenever I had a question, it was answered without hesitation. I was so impressed with the speed, quality, and pricing of this service. I'm still in awe. They were incredibly friendly, left a detailed invoice with everything that they did on the unit, and even got everything paid up over the phone so that there were no issues afterward. I will not hesitate to use them again for any small engine issues, and will gladly recommend them to friends and family in need of service.
Response from Individualized Repair

"Thank you for your kind review! So glad we were able to help out! We strive to be fast and affordable without sacrificing quality or customer service. We appreciate your business and thank you again!"

Ryan D.
May 2018
5.0
Yes, I recommend this pro
Excellent service! My mower fired up on the first pull and runs like it was brand new.
Response from Individualized Repair

"Always glad to hear this. Thank your for your business!"

Stew F.
May 2018
5.0
Yes, I recommend this pro
$80
I am very impressed by Martin and Individualized Repair! The pickup and delivery is so convenient. They do fast, thorough, quality work and they stand behind it. Getting my mower extensively serviced was comprehensive and completely hassle-free. I highly recommend this business.
Response from Individualized Repair

"Thank you so much! We try to keep our services hassle-free as possible because everyone has something better to be doing with their time. Thank you for your business and we appreciate your review!"

Bernard H.
Mar 2018
5.0
Yes, I recommend this pro
My Snow Blower wouldn't start. Martin picked it up from my home, serviced it, rebuilt the carburetor, adjusted the snow chute, cleaned it up. It starts on one pull. He delivered it back in a couple of days. Looks and runs like new!
Response from Individualized Repair

"Glad to have it starting easily for you. Thank you for your business and review!!"

James N.
Jan 2018
5.0
Yes, I recommend this pro
Snowblower works like it's brand new off the showroom floor. Parts and labor fees are very fair.
Response from Individualized Repair

"Thank you for your business!"

Karen S J.
Sep 2017
5.0
Yes, I recommend this pro
The service was excellent. I recommended him to my neighbor. He also had a tuneup/checkup completed on his Simplicity riding lawn mower and was very satisfied. We both will be repeat customers. Martin is punctual, neat in appearance, respectful, knowledgeable, meticulous, cleans up when work is completed, and even takes his trash with him!! I have highly recommended him to my neighbors and friends.
Response from Individualized Repair

"Thank you, it was so nice working with you both. Look forward to it in the future and thank you for your business!"

Matthew F.
Sep 2017
5.0
Yes, I recommend this pro
Great, completed, also repair lawn mower cord
Benjamin D.
Aug 2017
5.0
Yes, I recommend this pro
I submitted a service request on Tuesday night and heard back from Martin first thing on Wednesday morning. They worked my home into their route and picked up my mower that morning. On Friday, I received a call and email indicating the mower was repaired and asking if I was available drop off. The issue ended up being a failed ignition coil. Overall, the service was outstanding and I look forward to having them tune-up my mower seasonally.
Response from Individualized Repair

"Thank you very much for the kind word! We are always glad to help out. Look forward to working with you in the future!"

Helmut Z.
Jun 2017
5.0
Yes, I recommend this pro
$35
Service was quick, on time and inexpensive.
Response from Individualized Repair

"Thank you for your kind review! Always glad to help!"

Jeffrey S.
Jun 2017
5.0
Yes, I recommend this pro
$30
Had it back within the week at a very reasonable price.
Response from Individualized Repair

"Thank you for your review, glad you were satisfied with our services!"

Bernard H.
Jun 2017
5.0
Yes, I recommend this pro
$85
Service was performed by next day. Wish they would have cleaned-up the mower deck. It still had lawn dust from regular use, but it was serviced as charged, and runs like new. Starts on one pull. Martin was very courteous and knowledgeable. Would use their service again.
Response from Individualized Repair

"So glad to hear everything is working well for you! I think maybe we got into a rush knowing you wanted it back very soon to get mowing and overlooked the upper deck cleaning of your mower. This should not happen and I appologize for that. Next time we will slow down and pay more attention to asthetic details like we should. Thank you [Member Name Removed]!"

Jim S.
May 2017
5.0
Yes, I recommend this pro
$35
Fantastic! Runs better now than it did when brand new.
Response from Individualized Repair

"So glad we could help you with your string trimmer. Thank you!"

Showing 1-25 of 33

Licensing

Bonded
Insured
Licensed*

Trade License Number

4096318

Trade License Locale

Normal, il

Trade License Authority

Mclean Co

Trade License Expiration

07/12/2019

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Individualized Repair is currently rated 5.0 overall out of 5.
Monday: 9:00 AM - 5:30 PM Tuesday: 9:00 AM - 5:30 PM Wednesday: 9:00 AM - 5:30 PM Thursday: 9:00 AM - 5:30 PM Friday: 9:00 AM - 5:30 PM Saturday: 9:00 AM - 12:00 PM Sunday: Closed
Individualized Repair accepts the following forms of payment: PayPal, American Express, Check, Visa, Discover, MasterCard
Yes, Individualized Repair offers free project estimates.
No, Individualized Repair does not offer eco-friendly accreditations.
No, Individualized Repair does not offer a senior discount.
No, Individualized Repair does not offer emergency services.
Yes, Individualized Repair offers warranties.
Individualized Repair offers the following services: We repair small engines of all kinds. Lawn mowers, snow blowers/throwers, generators, power washers, tillers, chainsaws, weed eaters, air compressors, etc. We offer repair on all pneumatic and electric tools (nail guns, staple guns, air free tools, cordless tools, saws, drills, electric motors, air compressors, battery operated tools and much more.
We do not offer commercial/residential installation of equipment of any kind

Contact Information

607 Hannah St, Bloomington, IL 61701

Service Hours

Sunday:Closed
Monday:9:00 AM - 5:30 PM
Tuesday:9:00 AM - 5:30 PM
Wednesday:9:00 AM - 5:30 PM
Thursday:9:00 AM - 5:30 PM
Friday:9:00 AM - 5:30 PM
Saturday:9:00 AM - 12:00 PM
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