D & R PLUMBING INC

They came out promptly with 2 men. Seemed like a one man job to me but they billed me for 2. They insisted the failed pump was not one of theirs until I produced the invoice that proved it was their pump, In the process of replacing the sump, they totally destroyed the cover to the well. The technician that fixed the stuck faucet was very nice but couldn't find the problem. He told us he would only charge $150. After calling his boss, the price became $250.

When I spoke with D & R we were told that it would take one man to install the toilet and since we were a senior he would charge us $85.00 an hour and that it would take about 1 1/2 hours to install new toilet.  We provided the new toilet.  D & R brought 3 men to work on our toilet and charged us for 3 men doing the job.  We also asked them to install a Bidet to our toilet that we purchased and provided.  Our son installed our first one and it took our son about 30 minutes to install.  But D & R took two men to install the Bidet and charged us for an hour for two men.  D & R also checked our water heater and used two men to fix this water heater with one new part.  We then were charged $1,800.00 for this service.  We asked for a detailed bill - they never provided this.  However upon D & R going through the bill with us personally D & R realized they had charged us double in installing the bidet that they originally had charged us over $400.00 for installing of the bidet - so they reimbursed us for 1/2 of this cost.   They still never provided us a break down detail of our bill after asking and requesting two times.  I have never heard of installing a toilet would cost a person $1800.00.  This really has bothered me ever since this service.  I feel that I had been lied too about the actual cost, I feel that after charging double for installation of a simple thing as a bidet for over $400.00 was excessive, and I feel that this company took advantage of us as customers by bringing in 3 plumbers at the same time.  

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