CottageCare

The 2 cleaners arrived early. Immediately called for more help, and a third person along with the supervisor arrived shortly thereafter. The cleaning was hit or miss. They dusted around things and completely missed under the entertainment center. The floors were NOT scrubbed by hand, but they used a swifter type wet mop. They didn't clean the baseboards at all.The top one foot of my sliding glass door was not cleaned at all. After they had left, we noticed that a family heirloom cross had been knocked off the wall and broken. We called and reported it to the supervisor. She apologized and offered to replace it. We told her that could not be done - it being an heirloom and all. She then offered to take $32.00 off the price of our job. The next day the supervisor, Judy, called to say that after speaking to her staff, they claimed that the cross had been on the floor when they arrived. She then charged us the full price. Luckily, we have security cameras in our house - with signage clearly posted outside. The entire incident is on film. The cleaning "professional" knocking the cross off the wall and leaving it on our kitchen floor. Overall the service was sub par and the personnel lied and covered up for each other. We have disputed the charge on our credit card.

unknown