MARCELLES KITCHEN BATH & TILE LTD

Everything from helping us pick out the tile to the installation went very well. All of the employees are very nice and helpful. They all displayed the utmost professionalism and were very knowledgeable and informative. The installers showed up right on time and finished in a timely manner.

They are very dependable. The prices seemed fair for the work that was done. I'm going to have them back to begin the remodeling work to the kitchen (granite counter tops, new appliances). I've used them many times and will continue to use them.

THE ON-SITE WORKERS AND THEIR CRAFTSMANSHIP MET OUR HIGH EXPECTATIONS. THEY WERE ALWAYS WILLING TO EXPLAIN WHAT THEY WERE DOING. THEIR ATTENTION TO DETAIL WAS VERY GOOD. I DIDN'T FEEL 'NICKLED AND DIMED' WITH EXTRAS. THE PROJECT MANAGER WAS GOOD AS LONG AS I DID THE CALLING AND FOLLOW-UP (WHICH GOT ANNOYING AFTER AWHILE.) GETTING THE PUNCH LIST DONE AT THE END OF THE PROJECT WAS AN ISSUE. ONCE THEY HAD MOVED ONTO THE NEXT PROJECT, I DEFINITELY FELT LIKE WE HAD BEEN FORGOTTEN. FOR EXAMPLE, THEY LEFT OUR HOUSE IN MAY WITH AN UNFINISHED PUNCH LIST. ONE ITEM WAS THEY HAD ORDERED A PART TO REPLACE A FAULTY ONE. I MADE A FEW FOLLOW-UP CALLS OVER THE SUMMER WITH NO RETURN CALL. I FINALLY CALLED THE COMPANY OWNER IN SEPTEMBER. THE PART HAD ARRIVED IN THEIR WAREHOUSE IN JULY AND THEY DIDN'T NOTIFY US. ONCE I CALLED THE OWNER, THE PART WAS AT OUR HOUSE THE NEXT DAY. OVERALL, WAS VERY HAPPY WITH THEIR PRICE AND THEIR ON-SITE WORKERS. THEIR FOLLOW-UP AND COMMUNICATION NEEDS IMPROVEMENT.

RAY NEVER EVEN BOTHERED TO HAVE A WALK THROUGH AT THE CONCLUSION OF WHAT WAS JUST A PAINFUL SIX MONTHS-- NOT INCLUDING THE MONTHS JUST TO GET THE PERMITS. PLASTER FELL IN THE ADJACENT LIVING ROOM TO WHERE THEY WERE WORKING AND THEY NEVER EVEN OFFERED TO PAINT IT... THEY JUST PLASTERED OVER THE MESS AND LEFT IT FOR DEAD. THE CUSTOM SHELVING IS STARTING TO CURL, THE GUTTERS FOR THE ADD-ON ROOM CAUSE FLOODING IN THE BASEMENT BECAUSE THEY ARE SO INADEQUATE. THE EMERGENCY EXIT WINDOW INSTALLED IN THE BASEMENT UNDER THIS NEW KITCHEN LEAKS AND CAUSES A MESS. THE CUSTOM WOOD SIDING GUYS DIDN'T DO WHAT I ASKED-- JUST LAUGHED-- AND THE SIDING ALIGNMENT DOES NOT MATCH THE ORIGINAL IN SOME PARTS. THE PEOPLE SEEMED NICE ENOUGH BUT WERE WAY OUT OF THEIR LEAGUE ON THIS ONE. WE HAD THEM DO ANOTHER BATHROOM BEFORE THIS KITCHEN PROJECT, BUT RAY IS REALLY CREATIVE IN IMPROVING ON THE ARCHITECT DESIGNS SO HE DID ADD VALUE. BUT WHAT A PAINFUL DREADFUL SORRY MESS OF A PROCESS. THE RESULT: DECENT.

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DID THE WORK IN QUICK TURN-AROUND FOR LESS MONEY THAN THE ORIGINAL ESTIMATE. PLUS -- THE WALL PATCHINGS WERE FLAWLESS.

WE ARE USING THEM AGAIN TO REMODEL OUR KITCHEN.

GREAT COMPANY -- I''D USE THEM AGAIN.

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