Cardinal Fence & Supply Inc

The internal fence was well done. The fence around my backyard has become uneven and sinking in spots over time. In addition, due to the sinking neither one of my gates closes anymore and are no longer aligned. I’ve called several times to get this repaired and I’ve been told that there’s no repair crew. The only way they can service my gates is if they have a crew near my neighborhood doing work. This is not the first year that I’ve needed my gates realigned and fixed. The first time I asked, no one ever came out the entire summer. I had to call again the following year and finally had the gates realigned. Here we are two years later and the same thing is happening again. The only reason I gave them an overall rating of C instead of D was because the internal fence and gate is holding up OK so far.

It was good but lack of a clean overall project. they left garbage and left a lot of clay and rock all over my backyard for the price I feel like a better job could have been preformed

They did a fantastic job. They arrived on time and are very professional. They are very cooperative and very efficient because the job was completed in one day.

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She gave us an idea.  When I wanted to make changes, we couldn't get a hold of her.  They sent someone out and the estimate was like that he didn't even look at the yard.  Another gentleman came out.  He was knowledgeable and he was able to come the next week instead of waiting another 3 weeks.  He missed an area and thought the PVC wouldn't have to be cut around the tree.  They left the area a mess.  They left clumps of cement there.  I thought they were pleasant.  Their follow through was horrendous.  I called the office and they said they would tell the owners but they never call me back.  The contract said they would haul everything.  The worker said he wasn't going to do that.  I met him halfway with the debris.

All went well with the installation of my fence.  They were very acomidating, John the sale guy all the way to front office personell.  However, I did have two little problems after installation.  The installers left their truck on my driveway and left a huge oil spill and the gate assembly on the house is a little hideous.  They used peices of wood behind the bracket. I have sent several pictures and emails and they said they would be out 2 weeks after the holiday and I am still waiting for the resolution on this.  Other than these two things I am very satisfied with the fence.

My experience from start to finish with Cardinal Fence Co.
Was just fine. John Lopez came out to quote the job at hand, he was on time with our appointment.
I received his quote the very next day, After signing the contract it was approx. 2 weeks before I heard from them with an 
date and time of arrival. The crew was very professional both with the take down of my old fence, and the erection of the new fence. I had absolutely no problems with the service in which I received.
So at this point I have no complaints.

These guys were A+ from start to finish.  The salesman John came out and gave a good, thourough evaluation and estimate, describing what they were going to do and provided a quick follow up quote.  Scheduled the service with Jeff and they showed up when promised. Fence looks great and they responded quickly to the follow up question I had.  Great job overall

Cardinal was excellent.
John arrived early to complete the estimate and was informative on options regarding the fence.  His estimate was met to the penny at final cost, even after a delay to clear zoning restrictions and a few modifications made after the estimate was provuded.
The teardown/install crew arrived on time daily and completed the job on schedule, during some very hot days.  The property was left clean.  The fence is gorgeous, 5' board-on-board with a 1' vertical lattice on top and a decorative gate.  Some of the wood is a bit knotty for my taste, but overall the lumber quality appears good.  I've received many positive comments from friends and neighbors on the appearance of the fence.

I consulted four different contractors during my process. Cardinal had the most impressive representative come out and the most competitive price. They were a little higher than two of the other contractors, but the input provided by the Cardinal rep was very valuable and saved me from some gotchas later. This being my first house, I was very appreciative of his input.
When I finally accepted their bid, they gave me a few dates when they would come out and do the project. They worked fast and nearly completed the project in a day (my yard is not very big). They gave it one additional day to make sure the project was completed correctly. All of the fencing was custom-built; I have a few hills in the back yard so pre-produced panels were simply not an option.
One special accommodation they provided was that my driveway will eventually be redone (probably next year). Instead of installing the swinging fence over the driveway, they drilled for the posts and installed them. That way, whatever company works on my driveway will be able to use the posts during their construction instead of Cardinal having to drill in new concrete and possibly cause issues later. Cardinal told me they would honor their contract with me once I'm finally ready to install the wooden driveway doors, which was very impressive to me.
It's been a year now and I'm still very happy with my fence. The company followed up with me later and I was very happy with their work.

They really just beat around price, and wouldn't give me a price until I told them I had all the deminsions for the fence and I wanted a price. They were extremely high on price (even $7000 higher than the quote I went with), and just really rude with their services.

They were prompt and called prior to coming out to give us an estimate. We also had other companies come out and this firm was one of the most reasonable. They also could do the job fairly soon while others were telling us we had to wait for three weeks or longer. They came out and were true to their word; everything got done; they cleaned up afterwards and I would highly recommend them. Their price was not the cheapest but they were well within the ballpark and not out of range.

Cardinal Fence was one of 5 different fence companies we got quotes from.  Their rates were very reasonable and the quality of their products was very impressive.  We felt that John was very honest as well as responsive and informative and just an overall pleasure to deal with.  We were very impressed with the quality of their workmanship and would highly recommend them to anyone.

Cardinal's price was very fair -- in the middle of the three estimates we received.  They were very professional throughout the process.  My husband was very impressed with the quality of their installation.  They were meticulous in making sure the fence was level.  They worked hard and were very good cleaning up their materials each day. We would definitely recommend them and would use them again in the future.

They came in and quoted me a fair price for the work I needed done.
We gave him the contract and he did a good job.
 He cam in the day we agreed on and finished to whole job that day.

The Angies List ratings were my primary reason for selecting Cardinal.  I knew I would be spending a lot of money and didn't want to add any hassles to the financial pain.  John Lopez came to the house and measured the property and discussed fencing options.  After that discussion, I knew I wanted PVC.  Our next hurdle was working with my village on where the fence line could be.  Some landscaping planted by the previous owner of my property and the owner of the house next door created some issues for making a fence line that the village would accept.  I finally ended up having John Lopez come out to the house to meet with the guy from the village before we finalized the contract so that everyone was on the same page and this thing would go smoothly.

I was having 2 gates installed, one on each side of the property.  I wasn't sure which way I wanted one gate to open because of a nearby tree, so I told Cardinal I would stop out the first day they were there to see how it looked once the gate posts were up.  I drive in only to have the fence installer tell me that they had just cut the AT&T cable.  (Yes, the utilities had all been out to lay flags where their lines were.)  Fortunately, I had just fired AT&T a month before that, so no harm no foul.  The next day, I received a call from someone at Cardinal "to explain what was going on in my back yard."  He told me they nicked a Comm ED (electric) cable.  I said "oh no - it was AT&T because I was there yesterday when they did it.  He said he would verify that and call me back.  Well, apparently, they cut a second cable digging a fence post hole, and this time it was the electric line they missed.  They appropriately called the utility and were instructed to stop work until the exposed line could be repaired.  I asked the guy from Cardinal when we could expect work to resume and who I could follow up with at ComEd if it wasn't promptly repaired.  All he would say was "good luck getting anyone on the phone from ComEd."  Honestly, considering this was the second line that was cut, he was a bit abrupt!!!!

ComEd came out the next day (a Saturday no less) and repaired the line.  They asked if they could speak with someone from Cardinal.  He said that normally, a representative from the fencing company will meet them there and put some kind of sleeve in the ground to protect the line while the post hole is dug.  The office was closed but I was able to reach John Lopez on his cell phone.  Apparently, no one was going to come out from Cardinal, so ComEd used a couple of sticks to mark where they buried the line and said they would be available on Monday if Cardinal cut the line again.  Now, in Cardinal's defense,  because the village was so picky about where the fence was, they had to dig awfully close to where the utility flags were.  I would have been much more understanding had the guy that called from Cardinal been more personable about the situation.

Other things that were annoying: when they arrived with the materials, they drove the truck up on my front lawn to unload.  That lawn had just been resodded by the city because they'd dug part of it for a drainage issue.  Now it had big tire tracks in it.  When the fence was complete, I found coffee cups pushed into the stand of my grill and cup lids littering my back yard.  These are not deal breakers, but cripes!!!!

I thought the price on the matierials was a little high compared to, say, Home Depot - but I allowed that because I didn't have to measure, cut or haul them myself.

On the plus side, John Lopez was very patient in answering all my questions about fencing options.  My village was really painful to work with and I was happy that he put the work in on the front end so that the fence would pass inspection the first time.  Overall, I am delighted with the finished product.  A couple of neighbors who were disappointed that the new kid in the neighborhood was going to fence at all actually stopped by to say that they thought it turned out really nice, and they appreciated that I didn't cheap up the neighborhood with a chain link fence.  The fence is sturdy and secure enough that my two escape artists have not found a way out, through or under.  Mission accomplished.

We stopped by Cardinal Fence to accept the quote and ask further questions about the fencing materials. Mr. Lopez showed us the difference between the aluminum and steel fencing. He said the steel fence would hold up better if the neighbor pushed mower against it. Lopez said the chain link fence would hold up against abuse. Kellie was excellent in scheduling around the landscapers job. The Cardinal 2 man crew showed up at 8:30 AM and was done by 4 pm. The crew did their work on our yard and avoided crossing into the neighbor's yard. They removed most of the dirt from the post holes. The crew was courteous and friendly. 

We first got estimates from a few companies, and scheduling this quote was easy.  The appointment was for 5:30 pm one evening, but there must have been a mix-up because they came at 6:30 pm.  But we both work, so it worked out fine, and the later appointment did not matter.  After researching the prior jobs of a few contractors, we choose Cardinal because the fences they had built seemed very sturdy.  So we called Cardinal to get the contract in motion.  They mailed us the contract, we signed it, and sent in 1/2 of the cost of the job.  They called a week later to confirm that they received the contract.  The prior week there were big storms, and so they said they were behind on their schedule, and so could not give us the exact week of our fence install.  We also were going to be gone on vacation, and so we aimed to have it installed the last week of June.  We got home from vacation, but did not hear from Cardinal for a week, so I called to inquire.  The receptionist said that they do their scheduling for the following week on Thursday or Friday of the previous week.  But the following Monday was the 4th of July, so I wanted to know if they were coming that week.  She could not tell me.  I did not get a call until Tuesday the 5th of July telling me that they were going to install two days later that Thursday, but I told her I was having guests, and to have to be around for the install was not very convenient, but I agreed anyway since I just wanted to get this done.  Then they called back and said that our "Julie" markings (where they mark the cables underground) was going to expire on that Wednesday, so they were going to install it then.  That worked out better for me, but I just wish I had known more in advance when the installation was going to occur.

Prompt arrival for both the estimate and the work.  We were forced to wait over the winter since we started the process late.  Once the ground thawed, the work was done quickly and efficiently by a three-man team.  The old fence and gate were hauled away, and we are very excited by the look and functionality of the new fence and gate.

They were on time and punctual when they told us they were coming.  Their workmen were careful with our existing landscaping.  They finished when they told us they would, and did a nice job of cleaning up after themselves.

We would definitely recommend Cardinal Fence to anyone.  We consider ourselves very particular when it comes to work being done in and around our home.  They definitely measured up.

Susan Borre

They came in a timely manner. I’ very satisfied about their service. They did a fine job. There were no problems. I would use them in the future.