CHESLEY FENCE

Chesley installed our fence in 1999.  For that work, and through subsequent years, we’ve paid Chesley at least $5,145.

 

In March 2004 via email we had to threaten to go to the Better Business Bureau or to Chambers of Commerce after we tried since mid-June 2003 to get Chesley to replace a rotted fence post and to install a fence gate.

 

On 19 November 2013 we requested Chesley replace a broken fence post.  After numerous emails – resulting in no work or contract offer from Chesley – we told Chesley on 4 January 2014 to forget it.

 

Overall, when Chesley would eventually show up, their work was acceptable.  What was totally unacceptable and insulting: blowing off a long-time customer

The two man team took the time to explain their process and answered all questions I had. They were originally hired to replace two posts but they found that one of the next posts in line was also broken. This saved me the inconvenience of them coming back when the next storm caused that section to fail.
They were in and out in about two hours and cleaned up after themselves so I was very pleased with their work.
The only issue I had was the fact that they did not contact me before coming out. Fortunately I was home so no harm done.

The end project met my expectations. The craftsmanship was outstanding, late starts and unexpected work schedules were disappointing. Better communications and a better understanding of the scope of work would have made the job less stressful. I will recommend and use Chesley Fence again.

I feel the quality of the work done was good they  would  good intially to come out here but were not  good at all and repsonding back to me and their professionalism was so so. I would not use them again.

The job was scheduled and the guys showed up first thing in the morning.  It is a good idea for you, the homeowner, to lay out with some string how you want the fence routed/installed, this save the crew a lot of problems and questions from me later.  The guys worked carfully around my newly panted yard.  I failed to locate the gutter drains running in the yard so they did hit one during installation but fixed it before filling it back in, the important part was that they let me know that they hit it....honesty.  The 3 guys that showed up worked to get the fence installed and about 3 hours in 4 more showed up, they were able to get the fence completed in one day which was great!!  They cleaned up after themselves and went over how to operate the gate self locks.  About 6 months later one of the gates needed to be adjusted, I called and they came out the very next day and made the adjustment, once again, fantastic. 

They did an excellent job.  Their work was just awesome.  They sent out good professional guys that knew what they were doing.  We have had no problems with our fence.

They came out and replaced several posts and panels and everything was fine. Their price was a little high, but we needed it done as were were going to sell our house. Then more panels started to fall the next year and we tried to get them to come out to fix them. We called and called and called, and every time the person said that they would be out to give us an estimate. They never showed. So we went with Liberty Fence out of Bethalto. Not only were they more affordable, but also they were more prompt and courteous. We would probably not use Chesley again.

We placed the order in early April and was told 3 weeks before the fence would be shipped.  The work was finally done at the end of May.  Constantly had to call the company for updates.  Only once did they call us.  To check on if we wanted to submit the order.  Very poor customer service for communicating with the client.  Once the installation date was established, they did show up on time.  We're pleased with the finished product.

We placed our order in March but didn't get it installed until late June. From the original conversation we thought we'd get the new fence installed in late April.They told us a couple of times that they were going to start but then for various reasons did not. We had to call them to get updates. The utility company had to mark the lines several times because of the delays. The work they did was fine, just the timeliness and communication were lacking.

We were moving to Troy IL from California with 3 small children and another on the way. We were buying a house and needed a fence installed BEFORE we arrived. Chesley worked with us and our real estate agent to include the cost of the fence in the closing and they got it installed in the 4 weeks between closing and our taking occupancy. Perhaps more importantly, they did this at a time when it rained or snowed almost every day--they kept having to reschedule because the ground was so saturated they were concerned it wouldn't allow the concrete fottings to set up properly. The workmanship is excellent; their flexibility in ordering the material before closing and getting it installed after closing was critical to a smooth move for us.

I would never recommend this company to anybody. When they came out in 2002 to put up the fence they were quick about it and then got payed and when I needed them to come back and repair their posts that were rotting 2 years later they were pretty slow. They came out a second time and tried to fix the posts and did the job wrong the second time, too.

Our fence looked like new after they fixed it. They were very professional and skilled. They arrived to my home on time, got started and finished the area of fence in a very short period of time. I thought they were polite and courteous. I think their prices were very fair and they did a very nice job!