ARCHWAY COOLING & HEATING INC

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They were fast effective and inexpensive. Three persons took four hours to do the job.

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Went well

The technician showed up on time, conducted a functional check on the air conditioner and heater, and informed us both worked fine.

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Karen, the salesperson, was prompt and very helpful. She helped me choose the best gas furnace for our family. We chose a 97% efficient furnace, and Karen informed us of all the discounts and rebates from the manufacturer and the local gas company. She also informed us that we will be eligible for a tax credit next year. We were also interested in an all house air cleaner, and she was very helpful.  Later the day we met, she emailed me a proposal. We accepted and she offered to have it installed in 2 days. Because of health issues, we agreed it would be better to have it done when my husband was home for work. The worker arrived as arranged, installed and explained the products. Would definitely work with them again.

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The Archway staff were very nice with one exception. The financial person was a bit upset and short with me because she called me at work and wanted me to come home at lunch to sign paperwork. I had been told previously that I did not need to be there and just needed to have someone there to let them in. I left my 33 year old son there with my credit cards for payment which I had been told would be fine. It was not possible to come home at lunch as I don't even have that much time at lunch to get home. The saleswoman was great and even came to my home after I got home so that I could sign the paperwork.

The installers were polite and very prompt according to my son and I could hardly tell they had been there when I got home. I was extremely embarrassed because I had been sick for awhile and my home was very untidy, but all of them were very polite and told me not to worry about it. They still took the time to be sure to clean up after themselves. The installers also had to put in a cold air return as mine drew directly from under the house with no ductwork. This helped my dust problem and made it where they did not have to disturb the radon mitigation system that is under my house. I appreciated Archway's help coming up with this solution. I am pleased with the service I got from obtaining interest-free financing through their website to the installation. I would recommend them to anyone needing HVAC work.

I like that I know their people because I've been using them so long. It's not like they have a hundred people and I pretty much get the same people over and over again. I love the people in the office and the owners. If I have a problem or I have had a problem in the past, then we'll work it out.

I called them because the ac  was running in the house but the temperature was not cooling down.  Also while the fan in the house was running the fan on the outside unit was not.     When the technician arrive we talked  briefly about the problem then he turned on the ac in the house and went outside to see why the unit was not cooling.  He informed me that the run cap was defective and he replaced it. and that the air should start cooling down  and it did.  He advised me that if the fan motor on the outside unit goes out , I shouldlreplace the whole unit instead of just having it fixed due to the age of the unit.

Did excellent work. Cleaned up after job done. Anticipated barriers ahead of time and were able to know how to work around them.

Mostly went well.  We didn't find out until the job was done that the furnace would not fit in the closet as before and we'd have to try to find new closet doors.

wonderful tec.   knew what he was doing        wore shoe covers when he entered home

Karen, my salesperson, was extremely pleasant to work with. She explained my options clearly and layed-off the high pressure sales tactics, which I appreciated. Once I made my decision and called Archway, Karen returned with an Acceptance Proposal for my signature and immediately ordered the parts for my install. 7 days later, the two man Archway crew arrived on-time to remove the old and install the new system. They completed all the work in 6 hours (there was some minor duct work that also needed to be done above the air-handler), cleaned up, and left before my wife got home. The new system is working great and the hot and cold spot I used to have in various parts of my two story home are no-more. I highly recommend Archway.

Great, they were efficient, knowledgeable and friendly

It’s been a good experience overall. We’ve had no problems.

Overall, the experience was excellent. The installation & servicemen were great. The sales person that came out was incredibly informative and was open to answering any questions that I had. The installation got done in a day. The process went really smoothly. I was surprised at how well everything went!

They installed the air conditioner & heater, and provide maintenance.

The work turned out fine. I got 3 bids, and what they proposed wasn’t the cheapest, but was the best option long-term. Their price was reasonable and I feel like I got a good value. When I purchased my home, the existing air conditioning unit, which was installed by them, was not operable, and I was past the five year warranty on it. I upgraded to a higher capacity and more efficient unit. They gave me the HVAC calculations and also gave me a re-usable furnace filter, which is convenient. The technicians completed the installation in one day. I’d use their services again in the future.