About us
Allstar Carpet & Upholstery Care provide professional floor and upholstery cleaning services in Belleville, Illinois and surrounding areas. Our services guarantee a cleaner, fresher and healthier home or business. We know how vital your floors are to your environment; that's why we treat each job with the care and respect that it deserves. Our technicians are trained professionals who use the deep cleaning process and only the finest cleaning methods, equipment and agents that leading producers recommend. Our goal is to keep your home and business clean, smelling good, and inviting to all who enter it. We look forward to long-term engagements with our customers!
Business highlights
Emergency services offered
19 years of experience
Services we offer
Carpet Cleaning , Duct Cleaning , Tile and Grout Cleaning , Upholstery Cleaning , Water Restoration
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.844 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 9% | ||
| 0% | ||
| 2% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 44 reviews
Alice H.
Aug 2019
Carpets or Rugs Clean at Home
{No Comment Provided}
Emily R.
Jul 2019
Carpets or Rugs Clean at Home
Very pleasant experience. I needed a new company and I was so pleased. They did an excellent job. Stains that would always come back after time have disappeared. So fast; so helpful!
April M.
Jul 2019
Carpets or Rugs Clean at Home
Fast, Friendly, Flexible!
Jill M.
May 2019
Carpets or Rugs Clean at Home
Very pleased will definitely hire them again and recommend them to family and friends!
Tracey J.
Apr 2019
Carpets or Rugs Clean at Home
Friendly. However, too much water was used not as clean as previous cleaners. However, carpets are older now so that may have been the difference in how well they looked. But definitely too much water used. Also suggest they wear shoe covers because they came in and outside tracking dirt onto the carpet they cleaned. They had to use our water supply which was a problem except they did not detach the hose and that night we had super cold weather and it froze. Ruined the hose and nearly caused a busted pipe.
Response from Allstar Carpet & Upholstery Care
"Tracey ... Thank you for taking the time to review our company! For each clients we strive to give you the best quality in cleaning, customer service, and we hope to give you the best bang for your buck!! I?m truly sorry that your experience with us was not the best you have had. But please remember without you letting us know what you was not happy or satisfied about we could not help our technicians in the areas you pointed out! I would like a chance to make things right ! I?m a honest, businessman that puts everything on the line each day to take care of our clients needs .. 1. I would like to replace your hose if we had ruined it by leavi"
Michelle M.
Mar 2019
Carpets or Rugs Clean at Home
Very easy to work with. They explained what they were doing and along the way and did a great job.
DEBORAH C.
Feb 2019
Carpets or Rugs Clean at Home
We were very happy with their work and they arrived promptly at the beginning of the scheduled time window we agreed upon. We would definitely recommend them
Response from Allstar Carpet & Upholstery Care
"Thank you very much!!! It was a pleasure meeting you and taking care of all your carpet cleaning needs !!!"
Roxanna K.
Dec 2018
Carpets or Rugs Clean at Home
Customer service was outstanding! I called at the last minute and Shane was able to fit me in the next day. The quality of care he and Juno took to make our carpet look almost new, amazed us. He is upfront with his expectations for your cleaning needs and offers solutions. They took their time and the value was great! Very friendly and professional. We will never use anyone else.
Response from Allstar Carpet & Upholstery Care
"Roxanna ... Thank you so much !!! I truly enjoyed working and talking with you and your husband today !!! It was like I have been cleaning for you guys for years !!! And I?m so excited about your upcoming visited ... I hope you guys have a wonderful time reuniting!!! Please remember if there is anything you guys need please let me know . Shane J Allstar Carpet & Upholstery Care"
Jeff H.
Nov 2018
Carpets or Rugs Clean at Home
I was a little hesitate about using any company off line, but after them clean our carpet we will be using them again right after thanksgiving. Thanks so much for the EXCELLENT JOB. Mr Hoffman
Response from Allstar Carpet & Upholstery Care
"Thanks for the review Jeff!!!"
Cheryl W.
Nov 2018
Carpets or Rugs Clean at Home
Would to hesitate to recommend them or use them again. Friendly, professional service.
Response from Allstar Carpet & Upholstery Care
"Thanks Cheryl ? It was a pleasure to assist in all of your carpet cleaning needs."
Marie P.
Oct 2018
Carpets or Rugs Clean at Home
They are real nice people to work with. I am impress with the stains they got out of my carpet. I will recommend them to my friends, Great customer service.
Response from Allstar Carpet & Upholstery Care
"Thanks Marie for allowing us the opportunity to take care of your carpet cleaning needs.."
Donna Z.
Jul 2018
Carpets or Rugs Clean at Home
Response from Allstar Carpet & Upholstery Care
"Thanks Donna for the review!!"
Kathy C.
Jul 2018
Carpets or Rugs Clean at Home
Great guys; great job; far exceeded my expectations. GREAT customer service. Very happy with the outcome of my carpets!!!
Susie O.
Jul 2018
Carpets or Rugs Clean at Home
Excellent job thank you. Will use them again for certain.
Christopher K.
Jun 2018
Carpets or Rugs Clean at Home
They did a wonderful job, were extremely polite, and did better than the first company I had
Joel M.
May 2018
Carpets or Rugs Clean at Home
Went above and beyond to ensure complete satisfaction with outstanding service in every way!
Michelle T.
Apr 2018
Carpets or Rugs Clean at Home
They deliver on their promise of satisfaction guaranteed! Options were offered for taking care of a red stain if they couldn't remove it by steam cleaning. Excellent follow up and service!!
Jeffrey H.
Apr 2018
Carpets or Rugs Clean at Home
Very friendly, professional and thorough Carpets look like new!!!
TAMMIE M.
Mar 2018
Carpets or Rugs Clean at Home
Lindsay A.
Feb 2018
Carpets or Rugs Clean at Home
Very professional
Response from Allstar Carpet & Upholstery Care
"Thanks Lindsay!!! I hope all is going well with the new addition and Mom!!!"
Michael K.
Jan 2018
Carpets or Rugs Clean at Home
Arrived on time, survey area to be cleaned and started immediately. Manager arrived , did a walk through, provided information on drying time. Did great job on a very soiled carpet. Reasonable price. Will be my carpet cleaner from now on.
Response from Allstar Carpet & Upholstery Care
"Thanks Mike !!! It was our pleasure to help with your carpet cleaning needs !!! Shane"
Lisa R.
Jan 2018
Carpets or Rugs Clean at Home
Came out quickly, did a great job and reasobably priced. Everyone was very nice.
Response from Allstar Carpet & Upholstery Care
"Thanks Lisa !!!"
Stacy P.
Dec 2017
Carpets or Rugs Clean at Home
Very professional and friendly. Our basement carpet was very dark from foot traffic, dog urine and drink spills. It looks almost brand new now. Price is very reasonable.
Response from Allstar Carpet & Upholstery Care
"Thanks Stacy!!! It was our pleasure to help you with your carpet cleaning needs!!"
Elizabeth S.
Dec 2017
Carpets or Rugs Clean at Home
Very thorough, professional and extremely courteous. Had the entire house cleaned and smelling wonderful in a short amount of time.
Response from Allstar Carpet & Upholstery Care
"Thanks Elizabeth!!! It was our pleasure to help you with your carpet cleaning needs!!! Shane"
Steve K.
Nov 2017
Carpets or Rugs Clean at Home
Shane is the owner and always answered the phone immediately. His customer service was phenomenal! His team did a great job. When I called and had a question about something, he immediately set up another time he could get his team out, and he personally visited as well. Allstar is aweseome! Professional, courteous and fantastic!! I would definitely recommend to ANYONE looking for carpet and/or tile care and cleaning. I will use Allstar again! Shane and his team are top-notch!! Thanks Shane! Steve K. Mascoutah, Il
Response from Allstar Carpet & Upholstery Care
"Thanks Steve !!!! Like I told your wife ... if you guys need anything please don?t hesitate!!!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Allstar Carpet & Upholstery Care is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 12:00 PM
Sunday: Closed
Allstar Carpet & Upholstery Care accepts the following forms of payment: CreditCard
Yes, Allstar Carpet & Upholstery Care offers free project estimates.
No, Allstar Carpet & Upholstery Care does not offer eco-friendly accreditations.
No, Allstar Carpet & Upholstery Care does not offer a senior discount.
Yes, Allstar Carpet & Upholstery Care offers emergency services.
No, Allstar Carpet & Upholstery Care does not offer warranties.