A Burgess Locksmith

He did work for me on 06/27/14 & 12/04/14.  During my first dealings with A. Burgess the dead bolt lock in the door to my garage would not unlock from either side of the door.  A. Burgess informed me that the builder of my 5.5 year old house used substandard ?builders grade? material during the construction of my house so he could not repair the dead bolt lock and it would need to be replaced.  He replaced a total of three dead bolt locks for me.  I called A. Burgess to adjust a door due shifting caused by temperature change on 12/04/14.  A. Burgess removed my door knobs during this repair visit.  Exactly one month after his visit my front door knobs nearly fell off.  A. Burgess told me that I?d need to pay for another service call for him to replace the knobs.  I called the builder of my home and he sent his repair person who explained that the screws securing the knobs to the doors were loose and the knobs did not need to be replaced.  I rarely use my front door and I don?t know how those screws came loose after being serviced by A. Burgess however the only person to take the door knob off was A. Burgess and it was not necessary for him to remove the knob to adjust the door.  I called and discussed this issue with Mr. Burgess and he said he did not take the door knob off the door.  I explained that I witnessed him taking the knob off the door.  I asked him to pay the cost of the service call for the work on my door knob and he refused but he agreed to refund the cost of replacing one dead bolt.  He promised to send a check but it never arrive.  This guy appeared to be leaving the screws loose to keep me on a string of unneeded repairs--Stay away from the guy!

Jarrod was very professional and courteous. He came out to our house quickly (on a holiday weekend) and made us several new keys for our Travel trailers. (the one we had broke and he was able to make the new keys from the broken one) We will definitely use his services in the future if the need arises.