About us
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57 years of trusted experience
Services we offer
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Amenities
Free Estimates
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Reviews
4.724 Reviews
Showing 1-24 of 24 reviews
Dean C.
09/2019
moving companies
+ -1 moreFrom the Consultant to the Crew, Everthing was Fantastic. Our consultant was very knowable and explained all about the moving experience. Our Crew was right on time. Very friendly, respectful and curteous. They worked hard and fast without any mishaps. Once we got the to new house, the unloaded and took are of all our furniture, like it was their own. I would hire Ace Relocation Systems again, without a second thought. They also followed up on moving day and the day after. What a GREAT JOB by them.
Description of Work: Moved from Addison to Oswego
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Yes, I recommend this pro
$3,000
Mary H.
07/2018
moving companies
+ -1 moreWe contacted Bea McDonough, an agent for Ace Relocation Services, about moving our belongings into storage and then into our new home in another state. She was knowledgeable and gave us a prompt quote for our move. The packers and movers were well trained, professional and friendly. They moved all of our belongings into storage until our new home is ready. They will transport and deliver our belongings in a couple of months. I would recommend them to anyone needing storage and moving.
Description of Work: Moved my home belongings into storage
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Yes, I recommend this pro
Ellen D.
07/2016
moving companies
+ -1 moreWonderful! From the quote to packing to the actual move, everything was handled extremely professionally. Nothing was lost or broken. The actual cost came very close to original estimate. We would recommend to everyone.
Description of Work: Moving out of state
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Yes, I recommend this pro
$3,500
Mary N.
12/2015
moving companies
+ -1 moreunknown
Description of Work: Ace moved us from northern Illinois to gilbert, Arizona. I cannot recommend them enough. The driver was courteous, professional, and extremely competent. He kept in touch with us the whole time he was on the road, directed the packing and unpacking of the truck, and made sure we were satisfied with the results. I wish we could use him for our upcoming local move.
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Yes, I recommend this pro
$6,000
Mark L.
09/2015
moving companies
+ -1 moreOur moving experience with ACE was outstanding. It was a 2 day move. The crew was right on time to load up and to unload the next day. They were efficient, careful, courteous, friendly and helpful throughout the entire experience. We would ...More
Description of Work: Local move from Mt. Prospect to Grayslake
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Yes, I recommend this pro
$3,000
Robyn C.
09/2015
moving companies
+ -1 moreunknown
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Yes, I recommend this pro
$700
Julie Y.
06/2015
moving companies
+ -1 moreunknown
Description of Work: .
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Yes, I recommend this pro
Adrian D.
12/2014
moving companies
+ -1 moreThe load out was very professional and the work was exemplary. It was on time, and the staff handled my property well. The delivery was a shambles. I had been assured that the crew would not be arriving on the first day of the delivery window, so I was able to delay my leaving my old home location until the next day after load out- only to be contacted while on the road the next day that the truck would be delivering the next day - so I had to drive all night (from Chicago to Hartford) to meet them. It was raining badly. My load had been transferred to a smaller truck (not sure why, it would have been easy to fit a full size trailer in my complex) and many boxes showed signs of being stacked and crushed (every single one of my wardrobe boxes was crushed with clothes and hangers in a mess. I also later discovered some internal damage to my bed, my futon, and other items with no obvious external damage. They were also not particularly careful and scuffed up some walls in my new place.Though I had arranged in advance for the moving of my Steinway upright piano, the delivery crew was ill-equipped to handle in, even m,ore so in the rain. They almost injured themselves and destroyed the piano because they didn't have a long enough ramp and could barely control the heavy piano on a too steep ramp in the rain. They also absconded with one of my own hand trucks (the company did reimburse me for that. It is the only item I officially reported missing/damaged.) They worked hurriedly and did not give me sufficient time to compare inventory tags to be sure I had everything (and some items were missing, and some heavier items were placed in the wrong rooms because of the hurry. Boxes marked do not stack or do not place on bottom - markings were ignored-I noticed this both on the truck and when left in my condo. The delivery crew was a grade D. The pickup crew was an A. Guess that yields a C. So I would say on the Chicago/Illinois end, things were great, but on the delivery end in CT (with a crew apparently from the DC metro area!) it was a disaster. I was also very displeased when I switched from a binding to non-binding estimate because I was actually moving A LOT less stuff than originally estimated and yet wound up with a bill for added weight that exceeded the original binding estimate - meaning their estimator really low-balled and screwed me over. Not happy about that.
Description of Work: Picked up from a ground floor 2 bedroom apartment in suburban Chicago (Deerfield.) Delivered to a 2 bedroom rentla condo in Southington, CT. All items were owner packed except my bed and large-screen tv.
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$4,500
Frank C.
12/2014
moving companies
+ -1 moreunknown
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Yes, I recommend this pro
Jill F.
12/2014
moving companies
+ -1 moreunknown
Description of Work: We had hardwood floors installed on our 2nd floor. Ace moved our furniture down to the main level then came back 2 weeks later and moved it all back up. The guys were very polite, fast and careful! The salesman did amazing follow up, explaining our options (moving the furniture out of the house) and answering all of my questions. Highest recommendation!
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Yes, I recommend this pro
$1,400
Kate J.
07/2014
moving companies
+ -1 moreOur estimator, Amy, was the only 1 of 3 contacted companies to come to the house to see all the furniture we wanted moved in order to provide a better estimate, which was well below the other 2 estimates. The original estimate included a large safe, although during later conversations, Amy found a specialty mover for the safe, which resulted in a safer and more efficient move. After confirming with Amy, I spoke with Jennifer, the moving coordinator, and we were able to schedule the move in 10 days. The morning of the move, the truck and team of 4 arrived promptly, did a quick walk through, protected the floors and wall edges and set to work. They wrapped each piece of furniture carefully but quickly and were even able to work around the safe movers when they arrived. As we were moving out to the country on narrow roads, I gave the driver what I thought would be the best route, then followed them out after loading up our cat into the carrier (which took some time). I caught up at one of the last crossroads where they were getting gas and waiting for me. Turns out, my best route had a weight restricted section and the driver wanted to find another way. We were able to figure a new route, arrive at the new house, and unloading began. They were just as meticulous in protecting the floors and walls of the new house and still finished ahead of schedule. They even knocked off the extra 15 minutes it took to figure out the route to the house! ACE contacted me the day after the move to confirm there was a refund, confirmed the address again and sent a check promptly! Although we don't plan to move again any time soon, we will use ACE again!
Description of Work: Pack, load and move furniture and boxes 50 miles to new home.
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Yes, I recommend this pro
$2,000
David G.
06/2014
moving companies
+ -1 moreAfter adjusting my schedule to meet him earlier than planned, he told me that he would send me a quote the next day (5/30). At the end of that day, I left Nathan an email to let him know that I did not receive the quote. I called the office and was told that I needed to contact Nathan. Again the following Monday, I left Nathan a message to let him know that I still hadn't received the quote. Despite my two messages, I have not received a return call or a quote from this company.
Description of Work: Ace (via Nathan) came to our home in order to estimate the cost of our upcoming move.
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Response from ACE RELOCATION SYSTEMS, INC.
Belinda K.
05/2014
moving companies
+ -1 moreThe gentleman that did the move, Billy, was wonderful. There staff was very polite and professional. I was very happy with them. They made it as easy as possible for me. Billy even called and let me know when he was coming. He gave me his cell phone number so I could contact him just in case.
Description of Work: They came and moved my things. I did all the packing except for the big screen tv which they packaged for me for free. They took apart my beds and my desk. At the new house, they put everything back together and exactly where you wanted it.
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Yes, I recommend this pro
$7,000
Linda R.
04/2014
moving companies
+ -1 morerxcellent
Description of Work: pack, load, move cross country
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Yes, I recommend this pro
Frank C.
12/2012
moving companies
+ -1 moreWe have used Ace Relocation twice now, both moves from and to the same place. Both times the drivers and loaders/unloaders were very professional, very conscientious, and very careful with how they handled our goods. They worked together great as a team, and were a true credit to their company and profession. In short, we couldn't possibly be happier with the work they did. They were always on time, the estimates were accurate (and they were flexible as we added/removed things from the loads), and HQ called each time to see if the loading, and then the unloading, was going OK. Ace Relocation gets our vote for the best mover ever!
Description of Work: Ace picked up two separate loads and moved them about 275 miles interestate. Most items were packed by us but Ace packed several tables. They also provided free packing boxes when they were available. Their trucks and crews were always on time.
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Yes, I recommend this pro
$7,300
Sean N.
09/2012
moving companies
+ -1 moreAce was awesome from top to bottom! From the estimator, Kurt, to Jennifer, the moving coordinator, to Jimmy and the crew of movers, you couldn't ask for a better group of people. We went with Ace even though they were the highest bid for our move because of some of the reviews here on Angie's List, and boy was it a great decision. Kurt was by far the most thorough of the estimators who came to evaluate our move, and he was right on the money in terms of how big of a truck we needed, how many movers we needed, and how much time it would take to complete our move. I mean literally, to the minute! He also told us about things to be aware of as we solicited bids, and he was again, spot on! He was the only person to point out that moving on a Sunday would cost us overtime pay, and then he showed us the price differential between a Sunday and Saturday move. None of the other companies pointed out that we would have to pay overtime, and none of them listed it on the bids that they gave us. After we decided to use ACE, Kurt called and thanked us for our business, and our date was booked without delay by Jennifer, the moving coordinator. She called back to secure payment on the day before our move, and she asked if we had any questions about what was going to happen. She told us exactly what to expect, and she was amazingly helpful in assuaging my lingering doubts about the process. Finally, on the appointed day, the movers showed up EXACTLY on time. They had all of the materials that we had been promised, and they conducted a quick walk through to verify the items on the estimate. They had floor protection down in seconds, and they started working like a flock of crazed hummingbirds on our move. While moving is inherently stressful, I have to say that the attitude of the movers made it almost enjoyable! They bantered back and forth, and played jokes on each other, and laughed a lot during the entire process, all the while taking the utmost care of our belongings. It was impossible to stay stressed out when we saw how great these guys were, carrying inhuman loads of stuff and laughing all the while! They were positively infectious. Once I saw how cool everyone was, I immediately ran out and got donuts for the crew, suddenly feeling more like I had guests in my home than contractors who were just doing a job. When the guys saw that we still had a little packing left to do, they set to, started making up boxes, and they got us all finished and packed up, which they hadn't even been contracted to do! Unloading of the truck at our new house was similar. The effort of the crew never flagged, their professionalism never wavered, and they even dealt with our changing furniture placement with a smile. There was never a moment where I was concerned with my possessions. They disassembled and reassembled all of our furniture that was too big to move whole perfectly, and without a scratch. The only casualty of our move was a coffee mug that I dropped myself! In closing, let me say that it is amazing to see professionalism and service no matter where you encounter it. Based on my experience with this company, I can say without question that they are to moving what Disney is to theme parks, Nordstroms is to retailers, and the Four Seasons is to hotels. I would be happy to provide referrals of Ace Relocation Systems to my friends and family, and I would have them ask for the employees that I worked with by name. You really can't do better than these guys!
Description of Work: Estimation of, and execution of, a move from a 3 bedroom ranch home into a 4 bedroom split level home. Travel distance was approximately 4 miles.
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Yes, I recommend this pro
$2,200
Karen M.
07/2012
moving companies
+ -1 moreIn the end, it was fine.
Description of Work: 7/15/12 While we had a very bad experience to begin with (see below), the company did step up and do the "right" thing. Specifically their Sr. VP (Gary Bialowas) became personally involved to rectify the situation. Gary was fantastic! He was extremely responsive and worked hard to get up to speed on the sequence of events so he could work with me on a resolution. On the day of delivery in Houston, Gary was to be on vacation. He called that morning to check in and left his cell number in case there were any other problems. Additionally, Gary reduced the total charges to a mutually acceptable amount. Much thanks and respect for senior management resolving an unfortunate issue. 7/6/12 I am a senior sales executive who has relocated several times in my career throughout the United States. In the past I have used Graebel, United, Atlas, etc. My new job allowed me and my family to move from Chicago to Houston. We interviewed three relocation companies and choose ACE (who was not the cheapest), because of the service they explained and promised. Even before the packers/movers showed up, this company has completely disappointed us. We received two estimates for the move. 1 with and 1 without packing. The packing estimate for the entire home (about 5,000 sf including basement) was $3,072 (more on this later). We told the rep that we would pack the majority of our belongings which we did. On moving day, everything was packed except 5 dishpacks in the kitchen, one plasma TV, and about 20 pictures. My sons and I packed no less than 70 boxes prior to moving day. The sales rep was clear with us that since we only had about 10-15% packing left to do, 4-5 guys were supposed to show up at 8:30 Thursday June 28. 1-2 would do the remaining packing and the others would start loading. On Thursday morning two guys showed up! One was a young man who appeared he would have a challenge carrying boxes to the truck let alone moving heavy furniture across a three level, 5,000 sf home. I immediately addressed the issue with the lead driver. The response was, "We are very busy this time of year and short staffed". This was just the beginning of completely unacceptable experience. A third mover showed up later that morning, but still was not what was promised. As such, the movers were at our home until after 10:30 PM! In the late afternoon, I called our sales rep for some help with the situation. We never received a return phone call form him. Instead, our customer service rep called us back and said she would call Operations. She called me back around 7:00 PM and said they would get two other movers to come right over and help load the truck. 2 hours later (9:00 pm), 1 guy showed up! As I was signing the inventory sheets at 10:30 pm, the lead driver told me that we were going to be above weight and that we would be charged more money upon delivery in Houston. Our contract called for a "not to exceed" price, which I told the driver. He said I needed to take that up with my sales rep the next day. Our delivery dates were to be between July 2-9. The lead driver told us at 10:30 pm before he left that the only stop he had on this route was San Antonio; as such, he would delver us (Houston) before San Antonio. He said he would be in Houston before the 9th for sure. On July 5, we received an email from customer service (again no contact what so ever from our sales rep at any point thus far) that not only would the truck not get to Houston until the 9th, but also informing us that they were charging us $1,600 additional for packing! I immediately called our sales rep to discuss. We personally packed 80-85% of all of our belongings. Remember the estimate not to exceed to pack the entire 5,000 sf home was $3,072. How could we be charged 55% of the total packing estimate for 10-15% of packing that ACE did? The sales rep had no answer. I asked him to discuss with his boss or have him call me. The VP of sales never contacted me. Instead the sales rep got back to me and apologized but said they were not going to make any adjustments to the final invoice. From expectations, to promises, to execution, this entire organization has failed miserably.
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Yes, I recommend this pro
$9,000
Charles B.
09/2011
moving companies
+ -1 moreAce Relocation Systems did a great job with our cross-country move from Chicago to the Bay Area, California. We moved from one tall townhouse to another tall townhouse, so a lot of stairs were involved; the Ace crew arrived on time, packed our home carefully, and cleaned up after themselves. The crew was polite and friendly, and the driver and foreman, Scott, explained every step and guided us through the paperwork. Packing on moving day took longer than anticipated, so they called in two extra men to assist with loading the truck. Once they arrived, things moved much faster. The truck arrived in California earlier than expected, which was great. All of our items arrived in good condition, and they reassembled our furniture for us. The move was completed within the binding estimate. We're very pleased with Ace and would recommend them without reservation.
Description of Work: Ace Relocation Systems conducted a walk-through of our home and gave us a detailed binding estimate for packing our 3 bedroom townhouse and moving us from Chicago to the Bay Area, California. A crew of four arrived and packed our home, loaded the truck and began the drive to California all on the same day. (It was a long day!) Six days later, they pulled up to the front door of our new home and unloaded our belongings, assembled the furniture and carried out some of the boxes - completing the job by mid-afternoon.
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Yes, I recommend this pro
$6,000
Ian V.
08/2011
moving companies
+ -1 moreKurt from Ace came and gave us an on-site binding estimate for moving from Chicago to the Boston area for our 3 bedroom condo. We got three estimates from three highly rated companies, but Kurt seemed the most knowledgeable and also gave us the lowest binding bid. The movers came on time and did a great, careful job. No damage to my condo or building during the move out. The crew that moved us in on the Boston side was equally professional and did a great job. All around I feel like we got a good deal for an excellent service and the price was exactly as estimated.
Description of Work: Ace relocation provided an on-site binding estimate for a move of our 3 bedroom condo in Chicago to our new house in the Boston area. They provided a 3-man crew to move us out. They provided a 3-man crew to move us in. All furniture was protected. The move included a period of storage until we were ready to move into our new house.
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Yes, I recommend this pro
$6,100
Mikael A.
07/2011
moving companies
+ -1 moreDay one packing everything in the house. Day two loading the truck, all after schedule.
Description of Work: Excellent service, on time, nothing broken, Scott Marconi and team were very professional, helpful, fun and great to have around the house both for packing, loading and unloading. Scott kept in contact all the way from Chicago, IL to Fairfield, CT so we knew what their schedule was and when they would arrive. We moved over 12500 lbs 800 miles so the price couldn't go much lower if you still wanted to have quality and your furniture in good shape upon arrival. The price was very fair as we had a lot of quotes to compare with. I can strongly recommend ACE Relocation for any moving in US.
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Yes, I recommend this pro
$8,561
Alex P.
01/2011
moving companies
+ -1 moreThe movers who packed us were very polite and helpful, as were the workers who unpacked us. We haven't unpacked everything, but I don't think there was any damage. :) The only issue we had was that the people on the packing end told us we'd probably get our shipment within the first few days of the contracted date. When trying to contact the company, it was fairly difficult to find out an actual estimated time of delivery. We finally confirmed that our shipment would be delivered on the very last day of the contracted date. It would be nice if there were a bit more communication between the packing and delivering ends of the system.
Description of Work: Complete pack and shipment of our household items from Chicago to Los Angeles.
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Yes, I recommend this pro
$6,200
patricia L.
09/2010
moving companies
+ -1 moregood
Description of Work: They were efficient, and hard working would recommend them and use them again.
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Yes, I recommend this pro
$4,000
DEBORAH-ANNA R.
06/2009
moving companies
+ -1 moreExcellent service! Professional, friendly, and responsible crews at both ends of the move. Absolutely nothing broken or missing and excellent customer service from every employee that I had contact with. Reasonable price.
Description of Work: A small move (3200 lbs) from Chicago to San Francisco bay area
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Yes, I recommend this pro
$3,500
Brock M.
10/2005
moving companies
+ -1 moreACCURATE ESTIMATE, ON-TIME (BOTH FOR INITIAL SALES CALL and FOR MOVE), CONCERNED DRIVER and CREW (ALTHOUGH ONE OF THE 4 MAN CREW WASN'T AS GOOD AS THE REST and DIDN'T CARE AS MUCH). COMPANY WAS PROFESSIONAL AT ALL LEVELS and OFFERED FREE PACKING CARTONS AS NEEDED. NEAT, CLEAN TRUCK, OFFICE, and WAREHOUSE. GOOD FOLLOW-UP BY OFFICE STAFF DURING and AFTER MOVE.
Description of Work: HOME MOVE FROM ELGIN TO ST CHARLES, IL.
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Yes, I recommend this pro
$1,908
Contact information
1543 Hecht Drive, Bartlett, IL 60103
http://www.acerelocation.comService hours
Monday:
8:00 AM - 5:00 AMTuesday:
8:00 AM - 5:00 AMWednesday:
8:00 AM - 5:00 AMThursday:
8:00 AM - 5:00 AMFriday:
8:00 AM - 5:00 AMSaturday:
8:00 AM - 12:00 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Moving Companies
FAQ
ACE RELOCATION SYSTEMS, INC. is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 AM
Tuesday: 8:00 AM - 5:00 AM
Wednesday: 8:00 AM - 5:00 AM
Thursday: 8:00 AM - 5:00 AM
Friday: 8:00 AM - 5:00 AM
Saturday: 8:00 AM - 12:00 PM
ACE RELOCATION SYSTEMS, INC. accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, ACE RELOCATION SYSTEMS, INC. offers free project estimates.
Yes, ACE RELOCATION SYSTEMS, INC. offers eco-friendly accreditations.
No, ACE RELOCATION SYSTEMS, INC. does not offer a senior discount.
No, ACE RELOCATION SYSTEMS, INC. does not offer emergency services.
No, ACE RELOCATION SYSTEMS, INC. does not offer warranties.
ACE RELOCATION SYSTEMS, INC. offers the following services: Following Moving services are offered: Free, in-home moving and storage estimates–No obligation. Residential, Employee and office relocation services. Local, National and International relocation Optional storage at our 35,000 square foot, cutting edge storage facility. Reliable packing services
N/A
Contact information
1543 Hecht Drive, Bartlett, IL 60103
http://www.acerelocation.comService hours
Monday:
8:00 AM - 5:00 AMTuesday:
8:00 AM - 5:00 AMWednesday:
8:00 AM - 5:00 AMThursday:
8:00 AM - 5:00 AMFriday:
8:00 AM - 5:00 AMSaturday:
8:00 AM - 12:00 PM