About us
What sets Happy Maids apart from the other guys is our personal approach to house cleaning. We take the time to get to know you and your home's needs. Happy Maids is family owned & operated and has serviced Chicago's northwest suburbs for over 3 decades. We have a 100% satisfaction guarantee, are fully insured and bonded, bring our own cleaning products and equipment, and have flexible scheduling. Check to see if we service your area. Email [email protected] with any questions
Business highlights
Services we offer
We offer both residential and commercial cleaning services. The types of services we offer include maintenance service (scheduled weekly, a load of laundry, and event clean-up. You can add tasks to any service such as the interior fridge or oven cleaning, and window washing., as-needed cleanings, bi-weekly and monthly), deep cleanings, dishwashing, move-in/out cleanings, organizing, post-construction/ post-remodeling cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 12% | ||
| 10% | ||
| 7% | ||
| 0% |
Hardwood floors were streaky and i had to re-do the floors
House cleaning -deep cleaning - was not satisfied - blinds lightly dusted still spider webs and dusty, refrigerator not cleaned out, floors same as the other streaky and i had to re-do. things left out and not put into place. For a deep cleansing i expected sofas to be pulled out and cleaned under.
I called and spoke to the owner and she was very responsive - she did give me a discount but honestly even after the discount i still feel like i overpaid for bad work.
i had used them before and they did an awesome job that is why i used them again. This time i was not happy at all. i think they were rushed due to the Christmas holiday. they did say they had 6 other jobs that day. But that should not be a reason for me to get bad service.
All rooms were dusted and floors were swept and washed. They moved the furniture to do the floors and base boards. Ceiling fans were dusted and lights were cleaned. I have black appliances in my kitchen and they were shiny and fingerprint free! Bathrooms were spotless and mirrors were clean and streak free. I was very happy with "team 06" and would have them back to clean my house.
"Hello [member name removed], Thank you very much for a very nice review! We greatly appreciate your kind words."
Then, recently, despite our long-standing arrangement for a regular monthly cleaning date (4th Wed. of the month, PM), we ran into rescheduling difficulties for our Feb. and Mar. cleanings. To be accommodating, we agreed reluctantly to a reschedule of our Feb. cleaning at the request of someone who was in charge of the office while the supervisor was on vacation. In March, the supervisor (Maggie) called us and announced a changed date for our Mar. cleaning, without giving us the courtesy of asking if this would work for us.
When I said repeatedly that it would not work for us, the supervisor indicated that she would nonetheless need to change the date. As long-term customers, we were irked, because we felt that other newer customers could have been rescheduled. THEN the cleaning crew appeared on our regularly scheduled Wednesday. Maggie did not have the courtesy to notify us that they would be arriving as originally scheduled.. Do I have to say that we were not ready for the crew to show up?
Having had enough with poor service and an argumentative, dictatorial and unprofessional office manager, we canceled our service about a week and a half ago. We called twice after cancellation to request that our keys be returned. Each time, Joanna (subbing for the supervisor/office manager, Maggie), indicated that someone would drop off the keys, but could not tell us when that would occur.
Today we called the office and indicated that we would be dropping by to pick up the keys. Maggie, the supervisor/office manager was in the office minding the phones. She insisted that our keys had been dropped off in our mailbox by "Margaret" last Friday. I said we did not have the keys and asked if there might have been a mistake on the drop-off. Maggie indicated she would check with Margaret. Maggie called us back and said once again that the keys had been dropped off. WE STILL HAVE NO KEYS, after checking carefully all of the possible places the keys could have been dropped off.
Our theory is that a mistake was made in the drop off, or that (despite what we were told) the keys were simply thrown away.
I am greatful that we had the house re-keyed immediately after cancellation. I am also delighted not to have to continue dealing with the supervisor/office manager of this service.
Licensing
State Contractor License Requirements
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