Room Place

It was good job. They help me put inside to the store and fix it.

I walked into the Roomplace showroom with a 20% off coupon.  The salesman sold me a bed that was already on sale for $699.99.  I had asked him if the 20% off coupon would be honored along with the sale.  He said, yes, that the 20% would be taken off of the price of $699.99.  He also told me that delivery would be free of charge.  I was very pleased and therefore picked out a nightstand and a dresser.  He told me that I needed to purchase a mattress protector to ensure the warranty on the mattress, but I would also receive 20% off of the price on the mattress protector.   I agreed to the purchase.  The mattress protector was normally $79.99.  When the time came to sign the sales paper, the price of the items was much higher than my calculation.  I was told that the figure that I'd come to was just based on my calculations and the computers had the actual figure.  (Nice, huh?)  After I insisted that they break it down and show me where the discrepancies were, they explained that (1) there would be a charge for delivery because I was also purchasing a nightstand and dresser.  (2) They could not take 20% off of the mattress protector because it "was a warranty item."  (3)  They could not take 20% off of the sale price of the bed for, in order to do that, they would have to sell me the mattress and box spring at their separate prices, which would come out to be much higher than the sale price.  At this point, I was ready to say no thanks and to leave the store.  But, since I'd been looking for a bed for quite a while, I said to take off the dresser and nightstand and I would just purchase the bed and mattress protector.  Since I was quite miffed by the way I'd been mislead, the manager said he'd throw in the metal frame for free.  I agreed and paid cash for the bed and left the store.

  Upon delivery, the delivery men ran over my neighbor's lawn, bent my porch awning, scuffed my hall wall and asked if they had to set up the bed on the frame because their work order only said they had to deliver it.  I asked that they place it on the frame and they did.  Before they left, they stuffed all the packing materials and plastic into my trash can (which was then too full and some of it blew out overnight into my yard).  Then, when I started fitting the sheets onto the bed, I noticed a bright yellow tag marked, "Floor Sample."  That was the last straw and I called the Roomplace to tell them of the poor service and that the bed was not supposed to be a floor sample.  They told me to take a picture of the bed and the tag and email it to them.  I did.  About 3 hours later they called me back and said that it wasn't a floor sample and that it was only "going to be a floor sample."  At that point I was done with them and wanted to forget about the entire experience.  The queen size King Koil mattress started developing a hole or a valley in the middle of it by the end of the first week.  I have lived with it since then and have been enduring chronic back pain because I have not wanted to deal with the Roomplace.  Yesterday, however, I purchased a bed from Macy's as I can no longer deal with the pain.  I called the Roomplace this afternoon and asked that they come remove the bed and give me $200 or whatever in consideration of the warranty and for all of this.  They said they couldn't do that and they can only schedule to have someone come out and examine the mattress and replace it if it qualifies for replacement.  So, rather than wait for that and then listen to some excuse, I will put it outside my house for the trash collection and be done with the Roomplace once and for all.

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After I purchased it, I talked to the guy about pricing and talk to him about finance fee's. We paid it off within the time given, and they charged us all the back interest. We went back to speak with the manager, and he was very rude to my wife. This wasn't the first time we had issues with them. We also had several problems with a sofa as well.

I bought bedroom set from them with 5 yr warranty. I was told that it will be either repaired or replaced. My king size bed broke and when i claim, they are not repairing or replacing. they gave me a instant credit(i am buy any thing in their store with that credit). I bought king size bed, dresser and side stand for $1700. They are giving credit for $500. If i buy the bed, i need to pay for delivery and tax. Also they are not going to throw away my broken bed. I need to clear it before they deliver the bed. When i said what kind of warranty is that. The store manager says that i am luck i am getting free credit for $500. I have two option get the bed repaired, for that i need to spend at least $300 to $400. or Use the credit to buy a new bed(decent king size bed in the store around $1000 plus delivery and tax. Plus i need to pay to throw away old bed).

First of all, they misrepresented the quality of the product. They made it sound like we had to purchase right away. The sales rep said the delivery would be just after the new year. We did not receive the furniture until early March. We called several times to see where it was and they said it wasn't in stock and it would take additional 4 weeks to get it. When the furniture was delivered we did not receive it all. We got two out of the three products. The couch that we did get was damaged so it had to be returned. Several weeks later, we received the recliner. We had a one year warranty and on one side of the couch there was a dip in the seat. The repair man from The Room Place came out and said it would not be covered and that it was just normal wear and tear. We had not had it long enough for this to happen through wear and tear. They did not honor the warranty. The hole just became bigger and bigger. The hole became bigger and bigger and my daughter fell through the hole and could have been severely injured. We had someone else come out and he determined there were several break points in the wood. It was put together poorly. In essence, they are not standing by the warranty. We have been on the phone with them several times and they will not do a single thing about it. This couch is now a risk for our little daughter. I would not recommend anyone I know to buy furniture from here.

this is the exact review that I posted on their website. By Jo Anne from Demotte Indiana on 4/21/2011 Pros: Touchable Fabric, Comfortable Cons: Tears Easily Best Uses: Decoration Describe Yourself: Midrange Shopper Bottom Line: No, I would not recommend this to a friend very pretty furniture, very comfortable. DOES NOT HOLD UP. cushions get tears and pulls very easily,  within less than 2 weeks, I had 2 service calls in for the furniture. first was after 24 hrs, when an inner arm frame broke after it was leaned on, and the 2nd call, 13 days after delivery, and only 30 hrs after moving into my home, and using the furniture, there are pulls all over the chair including cushions and the arms, one cushion on the loveseat has a tear, near a seam, pillows are poorly constructed, as well as too many loose ends , literally, and the pillows' seams come apart. if you have this furniture, DO NOT PULL what appear to be loose strings..... backs of cushions also lose their shape very easily, stuffing works away from the corners of the back~cushions, leaving "flaps" at the corners of those back cushions.and "fluffing" and repositioning of the fill does not correct the problem. pieces are not worth the price. sales personnel are very uninformed of the products that they sell, and when asked specific questions about the durability of a fabric, it is now obvious they will tell you whatever you want to hear, in order to make the sale. My sales rep assured me that the furniture that I was purchasing would indeed, be ok for my dogs to be on. we discussed in great length, with 3 other people included in the conversation. delivery was prompt but the personnel delivering the furniture were less than professional. while bringing in a piece, the men got it jammed in my front door jamb, and just "shoved" it to get it through the door. there was a loud "popping" noise heard. there was also repeated pleas for us to dispose of their trash. to which we finally had to do it, because they would not take NO for an answer. the delivery men, were , however, courteous in regards to putting down tarps for cleanliness to carpets, and tracking mud through the home, but their methods left a lot to be desired. customer service comes across as being annoyed when you call for a problem. especially more than one problem, and problems with brand new furniture. several claims are already in, and the items are only 20 days old. after making your claim, they take your information, you wait over a week for a tech to arrive to survey the damages. you call after the tech leaves, and THAT is when you're told that you'll wait at least 4 days, if not longer, until they receive their report from their service tech, who, upon arrival, is pleasant enough, but takes no pictures, makes no notes, is at your residence less than 10 minutes, and just says " I dont know what they'll do" and they leave. Customer service reps are very non-chalant about your complaint, and from their demeanor, you wonder if they are sitting there shrugging their shoulders. the apology, IF you get one from the person on the phone, is not sincere, you can tell its required of them. overall, a very unpleasant and frustrating experience. I am a very unhappy customer, and regret spending the amount I did on this furniture, and in no way did I expect the treatment I've received so far.   ************************  The manager of the store did get 3 seat cushions, a back cushion and a toss pillow replaced, after my husband demanded our money back, and I also spoke to the manager on the phone, who told me that no furniture was animal proof, this problem was going to happen again. I told him that the salesman that we spoke to KNEW exactly what we were looking for, as we talked in detail about my animals. we did teach the dogs not to be getting onto the furniture, and I did explain that I did understand that nothing was animal proof, but the fabric problem shouldnt have happened after the first time they were on the furniture.  as we were waiting for the replacement cushions to be delivered, I received a phone call from the Customer Service office, and they stated that because of my review, they were going to authorize a replacement set of furniture. the woman spoke to me on FRiday, and told me to accept the cushions they were delivering, to look at the store again over the weekend, and to call her that Monday, to let her know my decision.  we went to the showroom that weekend, which was the weekend of 5/1/2011. spoke to the same manager, explaining the authorization that I received. every other kind of furniture we looked at, he talked me out of, telling me that the furniture that I already had was the best that they had, and that nothing was going to live up to my expectations.  we agreed to see how things were going to go, and I relayed that I would call customer service back on Monday, as I was told to, and that in the meantime, we would think about it. I tried for 2 weeks to call the woman back, that I was supposed to, left numerous messages, but never received a return phone call. Saturday, 5/14, while we were out shopping, we stopped in the showroom, and spoke to the manager, I told him that I could not get a hold of the person I was supposed to, and that I was still unhappy, and was now having problems with the ottoman, that there was a "belly" in the cushion.  I did explain that it had been sat on a few times, his response was " well, its only going to take one time of someone sitting on that cushion, to break it down, ottomans are made for feet, not to sit on" at that point, he became abrupt with my husband, when he asked what we wanted.. he went to his phone, and called the exact person that was supposed to call me back. which infuriated me. as my husband and I were walking through the showroom again, the manager came to find us, and gave my husband the option of getting a refund, which my husband accepted.  I was frustrated, and was doing my best not to cry over this entire experience, the manager noticed this and said " I dont know what you're crying about, you're getting your money back" I will never deal with this company again, and its my suggestion that if you're shopping for furniture, you will want to look into other options and other companies, their product isn't worth the money, nor are their personnel the best in the business.