Nature's Essence Green Cleaning LLC
About us
Nature's Essence Green Cleaning is an all natural cleaning service dedicated to quality/detailed cleaning and customer satisfaction. Nature's Essence Green Cleaning exists to provide the best overall experience focusing on safe and effective sanitation for a healthy environment. Nature's Essence combines all natural ingredients with vigourous cleaning action for a healthy non-asthmatic and non-allergentic expierence. Environmentally safe products are desired to remove and eliminate all harmful chemicals and air particles,making each product as gentle on people/pets as it is on earth. Angie's list members are entitled to $20.00 off first time initial cleaning fee. ( new clients only)
Business highlights
Services we offer
Residential, aromatherapy, healthcare facilities and banks., move-in/ move-out, office, one time, post party clean up, post-construction
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 33% |
"[removed members name], I'm sorry that you're choosing to avoid the conflict with the main person who took advantage of the gift. Your sister. We have not avoided you as you were CC on emails that we sent your sister. "homeowner" We Nature's Essence Green Cleaning do not service any home for free. You nor your sister never called to stop payment or to change CC # on file. You never signed and returned our client guide to service as your sister did binding her to any charges after gift was given. Your sister new of each and every cleaning due to ETA sent via email. If a gift was given how would she not know when cleanings ended?? We serviced home and we needed to get paid. We charged CC# on file as would any company. Service was barely cancelled only because you called your sister to complain why was she still getting serviced. Towards end of your sister's gift. You should've called office to stop CC charges. No one stopped service or changed CC on file. We run a professional service and do not charge cards once serviced is called in to stop. Which you nor your sister did. This seems more like a family fued of betrayal."
cares about their house and also expects to have a good customer service
if something goes wrong, because errors and mistakes can happen but as a
customer you expect a and quot;seriousand quot; and well rated Company to respond and be responsible for the
damage caused by the employees, if for minor mistakes Natures Essence
Green cleaning does not respond as they should, don't expect more.
As per this company response- now they try to contact a customer after so long just when a review is posted about their bad service- and because as the owner says: it affects their and quot;ratingand quot;-, rather than worrying on your rating, my advice is to make sure you follow up on all your customers on time and take responsibility on damages. Your response by that time was unprofessional and not taking all responsibility -as just now- (it was more than a scrat on the floor), we do not need to say things are not true, and we do not intend to affect your business; simply this is a community were customers are in need to find reliable companies and good service as well, and at the same time we as customers want to be aware of other customers experience with A or B company, it's the customer's choice and decision in the end to hire a company or not. As for us, please do not worry calling (my husband is too busy at work, -and after all this time we do not see the reason why bother calling), we closed this chapter now.
"Hi Customer, After reviewing our records for a week now. We do not have you in our system as contact for address listed above besides your husband. We have not serviced your home since Aug 31st 2010. The only person we had contact was with your husband. We also have record of one complaint of a small scratch on floor where your chairs did not have felt covers. My Partner Peter called your husband and also went and took our own pic of area. We also offered to fix floor even though it wasn't something we did. Your husband denied. I kindly ask that you check your records to see who was the last cleaning service in home back in March 2011. This review is/can affect our ratings and also discrediting our company. Nature's Essence Green Cleaning strives to give all of our clients 100% customer satisfaction and always rectifies any complaints that come in to our office. I attempted to call your husband and he refused to speak to me."
"Thank you for your kind words & choosing Nature's Essence Green Cleaning! We look forward to servicing you again."
"Thank you Member for your kind words! We appreciate your business and look forward to the longevity of our relationship.."
"Thank you for your kind words.."
"Thank you for your kind words. We appreciate your business."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
2112 W Galena Blvd, Ste 8 #244, Aurora, IL 60506
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