Molly Maid of Aurora-Naperville

Isela and Erika arrived a bit late, but they went right to work. I liked that they use their own equipment and cleaning products with no heavy smell. They needed an extra 45 minutes, but did a great job. My hardwood floors look amazing! I am very pleased with their work.

Extremely bad.Since my regular maid service fell sick and I had to have my kitchen mopped and bath room cleaned, I called Molly service.Though they are very expensive I thought they do better job and are more professional, but was proved wrong.Called them and clearly told I need to go out so I can only have two hours of service.So 2 hr, 2 member crew at 200$. I clearly told first is kitchen as I had a sticky floor and then the bath rooms ( 1 guest and 1 master) in the order of priority. If time permits then the other rooms vacuming.I had my house cleaned few weeks ago and it is not in bad shape. They gave 12- 2 pm and turned up at 3 PM. one hour late.As soon as they came I clearly explained my priority and told them i have only 2 hrs and they should start with kitchen and then powder room and depending on time other bath rooms.In spite of it they started with bath rooms upstairs and took more than an hour. All it was left was 30 minutes for kitchen. While they worked in Bathroom 2 times i reminded them that Kitchen is priority.No use, they simply did not listen. When last 10 minutes left their supervisor calls me to say that they need additional hour to mop kitchen.So additional 100$? .I also don't buy in to their explanation that they will do only in the order that the deem fit.If so I should be informed in the beginning. You are not on time, you did not keep the promise and finally after expressing my displeasure you spent 15 minutes extra to just mop floor which was just a eye wash as it was still sticky after the plain mop..Not sure if I use your service again. There are many more on Angies list that offer better price and better service.Sorry...

They give you a 2 hour window. Two people come out. They do a very good job with that they have to work with in my case a messy house.   They are nice. They could clean in some spots a little more. They do the bathroom nicely. But we kind of have piles because we work out of our house. I think they try but its a little tough.

Great! They did a good job and left a detailed list of everything that was completed.

See above note

unknown

I called Molly Maids to perform a one-time deep cleaning of a house we are selling. Scheduling was fine. They were able to do the work soon after I called. The maids had some trouble finding the house and as a result were rather late arriving. Overall they did a solid job and I would hire them again.

They did a very good job.

When you say ten o'clock but they just showed up the other day at eight o'clock sometimes they show up not until eleven sometimes they call sometimes they don't call I mean the office calls sometimes the office doesn't call.

I had a great experience.

unknown

unknown

unknown

unknown

unknown

unknown

Cannot recommend this service enough. From the initial estimate through a very thorough deep clean, working with Molly Maid has been a great experience. Excellent value. Two cleaners came to clean the house, and they were fast and thorough, and they had the house SPOTLESS in only  a few hours. The price was less than we have paid for other providers that used more people, took more time and got less done. We will absolutely use them again for regular cleanings and would recommend them to anyone else needing housekeeping services.

Great job. House was spotless after.

unknown

They are very professional and do a very good job.  Price was on par with other cleaning services.  I e-mailed to get schedule an appointment for an estimate.  They came out within a couple of days, walked through the house and asked questions regarding what we were looking for.  Once the walk through was complete they offered multiple options for on-going cleaning at different price points.  The initial cleaning was amazing and the on-going ones while not as deep as the initial do a great job of maintaining.

I’ve been using this service off and on for the past year now. They are responsible, reliable; they do a thorough job and arrive when promised. I am very happy with their work.

For our house, we had 2 maids come each time, and they were coming 2x a month. They did a decent job, just not great. I would say it's more of a quick clean. When they were done our house did look nice, but after each time, I would find many places they would skimp-like corners etc. I feel like we never received a "deep" clean. When we went down to once a month, they then sent 3 maids. But they were always in a hurry, and never paid attention to detail. I even noticed dust on a nightstand in my daughter's room. Our house is not huge-2,000 sq. ft. and I felt that with 3 maids being there, better quality/MUCH more should've been done. The last time we had them, they broke the lock on our bedroom window, and just left it for us to find-weeks later. I emailed them about this, and nothing was done. So if you are looking for a quick clean, they are ok. But if you like a thorough job, they aren't for you.

Overall, I am satisifed with Molly Maids' cleaning services.

Updated Jan. 5, 2013 - Listen to someone who has tried to make this work!!!!  I worked with this company over the past 5 months to resolve their service problems.  I cannot  recommend this company.  

If you just want a quick clean that varies in quality, then this company is acceptable.  However, I just don't think
the essence of the problem is understood.  It seems that inexperience-cleaning staff are used and a supervisor/quality check is not performed on a regular basis to ensure quality.   The cleaning service is good when a supervisor does a quality check and has them fix missed items- though a few items are still left out.   That is a company decision to omit that quality check service, but it is reflected in the quality of service and subsequent dissatisfaction.  After numerous problems with every clean, they offered
to set up and use a checklist, but once a checklist was implemented, it was still not used properly.    The checklist is pointless unless
each item is checked to confirm it has been done before checking it off the list - items were checked off, but not done. 
I constantly had problems with inconsistency, and items not done.  Notes were not taken such as how to find the trashcan in the cabinet or how to open the couch to vacuum under it.  I had to tell them over and over again.   Our vertical venetian blind were left
physically appearing disheveled and tangled, and also not functioning properly.  When I looked in the sink it is visible not finished - polish not wiped down, towels are rarely straightened, and the bed was never well made until I  stressed that it must be done. These reflect a lack of professionalism which I expect to see from a professional cleaning service.       The toilet bowl was often not cleaned under the rim, they only cleaned what you could see without a closer inspection.   Again, a cursory clean is all you get. 

 
Their response time is slow, and don?t try to reach them after 4:30pm because they are gone whichmakes it very hard to contact them when you get home after work to get the guaranteed service within 24 hours.  The response to my concerns has always been that it will be better next time.   I am paying for a quality service that is not received, and better next time doesn't come.  


The below was my initial experience posted back in August 2012....

I tried this company because I found them on Angie's list.  I told the owner that is why.   I kiddingly  said, so I hope you know to provide me with a great service so I don't have to post negative comments.   The first cleaning was horrible, no quality check, no attention to detail.   The response to improve was good, but it takes soooo much of my time to notify and explain all the problems and then have them come back and interrupt my day.   I tried really hard to avoid posting negative comments on here, but alas, I must.   The second and third clean was much better with the third one being great.   The fourth one today was back down to barely acceptable.    I call and get the 800 service and told I will get a call back tomorrow, that is so contrary to the way they say if you have any problems give us a call.   I just don't get it, - you should put your best foot forward, then if you get a second chance take it and make it right, then once you please the customer, don't let the service drop again.  I would like to give them another chance, but this is the last time.  Please call.

They came later than was originally agreed, which caused some confusion as to letting them into the apartment, since I had to leave.
I was told that two hours was standard for a one-bedroom apartment and that my home would receive a "top to bottom, left to right cleaning."
When I inspected the place after the cleaners left I found dust on two different shelves. A blind had been knocked down and not put back into place. The floors hadn't been mopped. There was visible dirt at the edges of both the bathroom and kitchen floors. The kitchen sink hadn't been cleaned and the cleaners left a sponge and cleaning brush sitting in it.
When I left feedback, they did offer to come the next business day (Monday) and reclean any area where I wasn't satisfied. But I was having company on Saturday, so that wouldn't have done any good.