Always There Concierge

Dog Walking, Animal & House Sitting, Pooper Scoopers,

About us

Petsitting, boarding and house cleaning

Business highlights

21 years of trusted experience
Emergency Services Offered

Services we offer

Concierge including dinner reservations, travel arrangements, special day reminders, appointment scheduling, spa bookings, flower orders, golf tee times, limo rentals, pet services including walk the dog, feedings, administer medications, playtime, waste clean up, errand running, personal shopper, senior assistance/sick care, & personal assistant.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

5.011 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-11 of 11 reviews

Dave S.
01/2016
5.0
dog walkers
  + -1 more
unknown
Description of Work: Always There provides a wide range of services. We have used them for dog sitting and house watching. Absolutely excellent organization. Friendly, professional, meet or exceed expectations. Give them a try.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Chris S.
11/2014
5.0
dog walkers
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gretchen T.
07/2012
5.0
dog walkers
  + -1 more
My dog Max absolutely loves them. They have a key to my home and I absolutely trust them. They feed Max, give him medication is needed. And what I liked most is that they left a journal every day of what they did during their time together.
Description of Work: They have been helping me since January- May. It was $15 per day, but they charge monthly. You can pay in person or online.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15

Response from Always There Concierge
Thanks Member! We appreciate your trust in us.

Kathleen C.
11/2011
5.0
pooper scoopers
  + -1 more
Holly from Always There Concierge Company does a bunch of other services for us and they do good work. I can talk to her; she is very good at communication. They are just great. Their pricing is reasonable.
Description of Work: I use Always There Concierge Company twice a week. They come out and clean my yard for dog droppings.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joe V.
10/2011
5.0
house cleaning, dog walkers
  + 0 more
They do a great job on both services.
Description of Work: We contacted Always There Concierge about daily dog walking service. We just got a new puppy and my wife and I both work. We have them come once a day and walk our dog for 30 minutes. They do a great job and leave us a log of how the walk was, how the dog was and if he pees and poops. We are very happy with the service. They then found out that we had a housecleaning service every three weeks. They offered us a discount over what we were paying and we gave them a shot. They did a great job and they are our new housekeepers!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Michael H.
07/2011
5.0
dog walkers
  + -1 more
This company is incredible!!!!!!!!!!!!!!!!!!!!
Description of Work: I work in the city of Chicago and commute from my home in Aurora. We used local services to take care of our girls and it was difficult finding a service that could handle our radical schedule. I used to have neighbors help; but, it was never convenient and I felt bad relying on them. ALWAYS THERE CONCIERGE came to our home to meet our family, talked to us about their routine, provided references, treated the girls as I expected. After I hired them, Holly, the owner, called me to inquire if I had any questions and or feedback. I found that to be extremely important. We have used ALWAYS THERE CONCIERGE now for over a year and LOVE THEM. They leave a note each visit informing me of their arrival, activities, any concerns the walker may have encountered with my girls, are on call for an emergency, spend quality time with my girls, and go out of their way to make sure we are satisfied.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15

Michael H.
07/2011
5.0
house cleaning
  + -1 more
Professional, positive, attention to detail!!!!!!!!!!!!!!!
Description of Work: ALWAYS THERE CONCIERGE is a company we found to walk our dogs. We love the service they provided and after talking with Holly, the owner, we found out that they do housecleaning as well. I was shocked. After going through several cleaning companies were communication was truly horrible, improper chemicals were used, broken figurines, different cleaners each time, or areas lacking in a cleaners touch; we decided to give Holly and her team a chance. It was a WOW!!!!!!!!!!!!!!!!!!!!! Moment!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They use organic everyday cleaning products an incredible vacuum and all we have to provide is rags...Because we have to dogs hair is an issue. I cannot stand it...after ALWAYS THERE CONCIERGE comes I really feel hair free and our floors are incredible. They go beyond...upfront you meet with Holly and she will walk the house with you determining your requirements. She provided a proposal and will go into detail on their ability. Holly will also explain what is out of her scope...and you know up front. No secrets, no hidden back stabbing...just a fabulously clean home to come back to after an experience at the office.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Kathleen C.
10/2010
5.0
pet sitters, pooper scoopers
  + 0 more
We found "Always There Concierge" at least four years ago and have used them ever since. They are the only people/company who has ever kept our dog while we've been on vacation. We love that they care about our pet and are reliable. Pricing has been good as well. We are using them twice more this year.
Description of Work: Use "Always There Concierge" for dog boarding/sitting. They are responsible, professional people who sincerely love animals. Our dog feels like he has a second family. We go on vacation knowing our pet is loved and well cared for and not exposed to kennel cough, etc. as he would be at a vets. Also use their Pooper Scooper service and they are reliable and professional as always.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

kathy H.
07/2010
5.0
errand service, dog walkers
  + 0 more
I had major surgery and was not able to do normal household chores including driving for almost a month. Holly took care of things that needed doing, such as walking my dog, taking my dog to the dog park, shopping for groceries, dog food, or whatever else I needed. She also cooked for me once (and made one of my favorites better than I do), did minor chores that I could not do, and even organized my pantry for easier access. She was always prompt, reliable and available when necessary. This was not a cheap undertaking, but made life much easier during a difficult time. It is always a concern to have a stranger come into your home, and I felt very comfortable with her. Definitely recommended.
Description of Work: Holly walked my dog, did grocery shopping, cooking, and even organized my pantry.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

PAULA M.
08/2008
5.0
pet sitters
  + -1 more
With the boy across the street getting older and not as available to pet sit, we've been very nervous about finding someone to take care of our pets, worried that we would never be able to take a vacation again. We're not worried any more! Our pets all have their quirks. One takes forever to warm up to strangers, but she was licking Holly's hand within about 30 seconds. We have a lot of trouble convincing our other dog to eat, but Holly was very patient, and called us to discuss ways to convince him to eat. She started this job by calling us the morning we were scheduled to leave to confirm that she would be coming and to reassure us. She then called after her first visit to let us know how things went, and would have emailed or texted us after every visit if we wanted. Everything she did made us feel comfortable that she was responsible and that our pets would be well cared for. Holly did a great job for us, and we won't hesitate to call her next time we need help.
Description of Work: Holly watched our two dogs and three cats in our home. She visited four times a day, walked the dogs, cleaned the litter boxes, gave everyone food, water, and medicine. She also took in our mail and watered some hanging plants.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112.5

Michael B.
09/2007
5.0
pet sitters
  + -1 more
They have insurances and surety bonds, which are a necessity. It is always a stretch to invite a service performer into the household, even temporarily, but the company presents ably and well. Holly interacted on a friendly basis with the animal members, which reassured, too. Emergency and regular numbers were provided, but there were no contacts nor any need. The whole vacation period went uneventfully for the household. There were absolutely no problems and our animal family members had a comfortably time relaxing with their regular routine at home. This all was very reassuring and contributed greatly to our enjoyment while out of town.
Description of Work: Pet sitting (feeding, watering & waster removal) with companionship time and house watching during vacation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

    Contact information

    314 Aspen Ln, Aurora, IL 60504

    www.AlwaysThereConcierge.com

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Dog Walking,
    Animal & House Sitting,
    Pooper Scoopers,
    House Cleaning,
    Errands,
    Home Healthcare - In-home Services,
    Animal Grooming,
    Secretarial Services,
    Travel Agencies

    FAQ

    Always There Concierge is currently rated 5 overall out of 5.

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Always There Concierge accepts the following forms of payment: Check,MasterCard,Visa
    Yes, Always There Concierge offers free project estimates.
    No, Always There Concierge does not offer eco-friendly accreditations.
    No, Always There Concierge does not offer a senior discount.
    Yes, Always There Concierge offers emergency services.
    No, Always There Concierge does not offer warranties.
    Always There Concierge offers the following services: Concierge including dinner reservations, travel arrangements, special day reminders, appointment scheduling, spa bookings, flower orders, golf tee times, limo rentals, pet services including walk the dog, feedings, administer medications, playtime, waste clean up, errand running, personal shopper, senior assistance/sick care, & personal assistant.

    Contact information

    314 Aspen Ln, Aurora, IL 60504

    www.AlwaysThereConcierge.com

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM