Affordable Home Solutions - IL

Service Provider Response

FACT #1 There was a FREE estimate provided for the WORK to be DONE at approximately 60 hrs of WORK at a RATE of $35 per hr. This was verbally AGREED TO PRIOR to the start of the JOB. ($1,000 deposit was provided) We did ALL the work with ONLY 58 hrs labor, so we came in 2 hours under the estimated time. Mainly 2x men = 29hr each. (2x29=58) Now he ONLY wants pay for 29hrs of work, i.e., the clock time, not the manpower time. That seems a willful and incorrect reading of the estimate, which is clear on this point. The TOTAL cost(s) of each project was CLEARLY defined on the estimate/invoice with an APROXIMATION of hrs and cost per each labor hour. P.S. ANGIES LIST DOES NOT, and NEVER HAS DICTATED what a Service Provider charges. This is ANOTHER twist on my words... I said I use and TRUST the Angies list INVOICING PROGRAM. That has NOTHING to do with Angies List stating a particular amount. FACT #2 this particular client expects 3 people to SHARE the $35 hr. That MEANS he wanted to pay ONLY $7.50-$10 per hr for a 20 year veteran contractor with his OWN tools AND assistants and team. FACT#3 - EVERY SINGLE evening/afternoon we DISCUSSED time to arrive for the FOLLOWING morning. By the text of the client HIMSELF, HE requested we NOT arrive until 10am. (VERIFIABLE on TEXT History of company report from the COMPANY.) FACT#4 - Client WANTED/EXPECTED Team OF 3 work and SHARE $35 hr on a Saturday in the heat of 90* degrees on a weekend with thier OWN Tools. -, travel, and expense's. FACT#5 - The TOTAL job WAS COMPLETED in 2 hrs UNDER the invoice estimated amount of time.. FACT#6 Client USED a Verbiage LOOP hole in the INVOICE to reduce final payment AFTER JOB was completed. His COMPLAINT.. 2x skilled men working 3 hrs does NOT equal 6hrs job time.. Baloney. Example.. ..... 1x man 6hrs each = 6hrs ..... 2x men 3hrs each = 6hrs ..... 3x men 2hrs each = 6hrs ..................................Total = 6hrsX $35 = $210 **** NOT $105 dollars for 3hrs - CALL ANY ROOFING COMPANY IN THE USA ***** Does NOT matter HOW the 6 hrs is USED.. That IS the contractors decision. Weather the contractor uses 1 or 10 crew to do a job, the hrs stated were used less than estimated time. You don't go to Wal-Mart and look at the price tag, then go to the cashier and say "I am NOT paying this, I will pay you what it cost(s) from the manufacture" This a Construction General Service Company. My goal is to charge fairly and affordably and MAKE a small profit for the company. NOT work as minimum wage individuals to work for free. I CANNOT and NEVER have EVER charged for MORE hrs if I was WRONG on estimate. I have ALWAYS paid FOR IT out of my pocket if I was wrong. FACT#8 He cheated us by using a loop hole in the invoice.. .... His COMMENT.. "You were ONLY up there 3hrs.. (He WONT state their was 2 of us, 1 day 3 of us on site.) The price was STILL $227 (6.5 hrs) - period. Agreed to on invoice, agreed to PRIOR to work start. He USED a LOOP hole to CHEAT US. Every PRICE was discussed with an Estimated amount of MAN hours needed, AND a PRICE was established very Clearly on invoice in BLACK/WHITE. Plain an simple, We as the Contractor was CHEATED on a Verbiage technicality. BUT the last and FINAL .. FACT# 9 He DID pay US a Final of 75%.. Why PAY us a FINAL CASH $$ payment at all, IF the Job was NOT done to satisfactory????? Simple. Job WAS done 100% plus several EXTRA's we provided FREE of charge, he just wanted to cheat us financially, plain and simple. 1x-man X 10hrs = 10hrs = $350 2xmen X 5hrs = 10hrs = $350 4xmen X 2.5hrs = 10hrs = $350 5xmen X 2hrs = 10hrs = $350 OR 10xmen X1hrs = 10hrs =.$350 Its still exactly the same $350 with our FLAT $35Hrly labor RATE. We try to our best to ensure ALL client JOBs are 100% completed under the estimated time lines. We strive to ensure everyone is happy and satisfied with AHS-IL.com But we CANNOT satisfy those that which to have other needs to do us ill wish. We all here at AHS-IL do truly apologize for anything he may feel was in error, and wish the only best for (deleted member name) on any future contractors he may work with.. Sincerely, Owner and CEO Ronn N.

Service Provider Response

[member name removed] and his family were a pleasure to provide service for. We at AHS-IL.com (myself & all team members) pride ourselves on honoring our NO COST - FREE warranty guarentee on all of our products and services. If anyone ever has a question or concern with any of our products-services, we AHS-IL.com will replace-repair free of charge to ensure all of our patrons are happy and satisfied. We appreciate [member name removed] and his family for their support and business.