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Suburban Floor Crafters
Wood Flooring Repair or Partial Replacement, Wood Flooring - Refinish, Laminate Wood or Stone Flooring - Repair,
About us
We have been in business over 25 years, We have 8 people in our company and we work for many homeowners , contractors, decorators, insurance companies, etc....We do not sub-contract our work out !!!! Are workers are trained by us. Additional DBA - Suburban Floor Crafters Inc.
Business highlights
Emergency services offered
37 years of experience
Services we offer
Install new hardwood flooring & refinish and repair of old hardwood. We specialize in fire & water damage and many insurance count on us to be honest and do the work correctly & promptly.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.516 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 6% | ||
| 0% | ||
| 6% | ||
| 6% |
Showing 1-16 of 16 reviews
Gail D.
Nov 2017
We had 3 bedroom floors that needed refinishing. We got 3 estimates and Flootcrafters was the lowest by a lot. We are very happy with how our floors turned out. The work crew was courteous, neat and on time. Kevin was always available to answer any questions. Would definitely recommend this company!
Mary T.
Dec 2016
The work was done very well and in a timely manner. I really appreciated Kevin's communication with me and willingness to answer my questions. I originally wanted solid hardwood, but I was installing the wood on a cement slab. After discussing it with Kevin, I ended up going with engineered hardwood instead (if I had gone with solid hardwood, it would have raised the floor height by 1.5 inches which would not have worked well with my fireplace threshold, dishwasher, and entry doors). The final result is absolutely beautiful! The installation of the upstairs hallway was an add-on and they were very willing to accommodate the additional work at my convenience. I am very happy with how everything turned out.
Lynn C.
Nov 2016
The men that were here provided respectful, prompt service. The floors look beautiful! Their estimation of 3 days working was correct and an extra day of dry time. I was somewhat prepared for this big job, and it was still daunting (moving large pieces of furniture, arranging to stay elsewhere, coordination of entering & exiting & securing home). Now that all is back in order, it was well worth it!
Julie B.
Aug 2016
I had interactions and estimates from other flooring companies as well as Suburban Floorcrafters and just had a gut feeling that this was the company to go with. They worked with my schedule, sent me an estimate very quickly and Kevin was convinced that my floors could be 'brought back to life', even after tenant abuse (another non-Home Advisor contractor told me he might just recommend that I reinstall carpet, that he didn't think the floors would be salvageable). The crew at Suburban Floorcrafters was professional and very dedicated to obtaining a favorable end result. Not a great thing to admit, but I actually cried when I saw what the completed floors looked like, they did an AMAZING job. The floors are beautiful. All pet stains and years of wear are gone, no staining required, just persistent sanding, by these absolute flooring pros. Thank you to Kevin and his crew for working with me throughout the entire process the way they did, I will recommend them to anyone and everyone I can.
Susan Y.
Apr 2016
The process went very well. Kevin was VERY responsive to my emails and calls, answering all my questions. They helped demo the floor and remove some of our furniture which was a big help. In addition they took out and put back in all our appliances. The floors look fantastic, we are very pleased with the work. They gave us a timeline and stuck to that, which was helpful for planning as we were displaced during the process. My experience with other companies in the trades is they take days or weeks to respond to requests or questions, Kevin was always prompt with our correspondence. Overall it was a great experience.
Kathleen G.
Apr 2016
We were doing an extensive remodel and he worked well with the other workmen and painters. It is a dusty job because of the sanding. After the first day. the dust was minimal. He was very flexible with scheduling with us and with the other workers.
Diana T.
Oct 2015
This is a stressful procedure since we had to totally empty the rooms of all items big and small. Kevin had his guys move the large pieces into our garage. Then we had to "get out of Dodge" for almost a week. He assured us it was not necessary as long as we did but with a cat and a dog I wanted the extra assurance there would be no problems and there were not. The floor looks great. I do not see any areas that he missed. Thanks to Kevin's keen eye we had the vinyl flooring removed and the hardwood underneath refinished which really pulls the rooms together.
Susan J.
Oct 2015
Everything went just as I dreamed it would . . . From the initial price quote to the finished job.
They explained in precise detail what they would do to get the job done, and did it very well.
Very professional and thorough.
And I appreciated the expert advice.
I really needed someone I could trust to improve my old wornout floors,
and they dida beautiful job.
I'm very happy.
They explained in precise detail what they would do to get the job done, and did it very well.
Very professional and thorough.
And I appreciated the expert advice.
I really needed someone I could trust to improve my old wornout floors,
and they dida beautiful job.
I'm very happy.
Response from Suburban Floor Crafters
"We thank you for the opportunity to work with you in your home. Thanks for taking the time to let people know about our company, Thanks Kevin"
Ben A.
Apr 2015
Kevin and his crew performed miracles! I asked him to refinish the floors while I was away on business for a week - and when I came back, the house was transformed! A drab, scratched and gouged floor is now gleaming polished red oak. I'm very impressed. The carpenter also cut in the air conditioning vents, so now they're flush oak pieces. They look fabulous.
I waited a few days before walking on it, and a week before moving furniture in, and so far it seems to be holding up very well.
Highly recommended!
I waited a few days before walking on it, and a week before moving furniture in, and so far it seems to be holding up very well.
Highly recommended!
Marguerite G.
Apr 2015
I was quoted by 4 companies and chose one of the "middle" quotes. The day the men were to start work, I was informed they were not coming and that they might be able to make it the following week. With all my kitchen cleared out, I anticipated 2 weeks of having to eat out waiting for a company I no longer trusted to do the job. I called a friend, who is an interior designer, and she gave me the number for Kevin at Suburban Floor Crafters, along with a good referral. Kevin had his crew at my house the next day and did a beautiful job on my floor! I felt completely at ease using this company, and their work is an A rating. I paid more than the original company's quote, but I certainly got great value for my money! Thank you Kevin and your terrific crew of guys!
Sharice K.
Mar 2015
We have been very pleased with their work both times. Kevin Murphy is always very responsive by phone or text. The estimates were right on the nose - no hidden charges. We had some very difficult older stairs that needed to be ripped out and replaced with oak treads and risers - Oscar did an EXCELLENT job! They were also very accommodating in laying out stain samples on my floor to help me choose the right color. We would definitely recommend this company and would use them again!
Ron E.
Jan 2015
We were very happy with there work, Kevin was a great communicator with our contractor to keep the project on schedule. He also tested our subfloor for moisture conditions compared to the moisture in the wood to make sure it was at 6%-8% so we would have no problems and also had wood acclimate for a few days to get use to home. Kevin was on top of job from start to finish (He knows his stuff) We were very happy with this company and have told a few friends about them for future work ...
PHILLIP V.
Dec 2014
Service was excellent Kevin communicated with his crew to keep everything going smoothly.
Kandice P.
Oct 2014
They did a great job at blocking off the rest of the home. Plastic sheeting was hung at all the open entry ways to the rest of the home. A little paint came off when the adhesive was taken down, but not a big deal. The whole process took 3 full days and we stayed away for a full six days just to be safe. Floors turned out beautiful. We did not have them stained, just sanded and poly'ed with a satin finish. The floors looked brand new. No "sanding" marks at all. Very happy with the results. Thank you.
Response from Suburban Floor Crafters
"We thank you for the kind words, Customer satisfaction is # 1 and hope to work with you again in the future................Thanks Kevin"
Cindy K.
Feb 2014
I just kicked them off the job.
1. They got stain all over antique stone fireplace.
2. Stain on brand new marble counter top. permanently stained. Entire counter top needs to be replaced.
3. Stain all over baseboards.
4. Had to repatch brand new work.
5. Ruined stair tread by scraping wood rather than sanding.
6. Ripped out boards in various location attempting to patch them in.
A terrible botched job! Kevin seems to have an excuse for everything. He loves to blame everyone but himself. His excuses are so great that he must be used to giving them all the time.
I have pictures, Kevin! Can't wait to hear your blameful rebuttal!!!
1. They got stain all over antique stone fireplace.
2. Stain on brand new marble counter top. permanently stained. Entire counter top needs to be replaced.
3. Stain all over baseboards.
4. Had to repatch brand new work.
5. Ruined stair tread by scraping wood rather than sanding.
6. Ripped out boards in various location attempting to patch them in.
A terrible botched job! Kevin seems to have an excuse for everything. He loves to blame everyone but himself. His excuses are so great that he must be used to giving them all the time.
I have pictures, Kevin! Can't wait to hear your blameful rebuttal!!!
Response from Suburban Floor Crafters
"We were working with contractor with this job not home owner. We still work with this contractor and still perform great results on all there jobs... we cannot comment on this job since contractor is still working with them to finish job... We regret that customer feels dissatisfied but the information that has been provided by owner is not all the facts of the scope of work performed.... thanks Suburban Floor Crafters Inc."
Myles P.
Jan 2014
The floors went well. Installation was on time and on budget. The staircase redo turned into a fiasco. Initially the stairs were carpeted. The carpet and old stair treads were removed. The contractor asked it we wanted the old treads removed and since they were pine we said yes. The new treads were installed but were thinner so tread spacings were not equal which introduced a tripping hazard. We asked for a solution to the problem and the contractor became defensive and tried to say it was our fault. We went ahead with a solution of introducing spacers but the spacers were outdoor deckwood which warped and made the problem worse. The contractor again tried to shift responsibility to anyone other than himself and was not willing to step up and really fix the problem so we paid him off and hired someone else to do it right.
Response from Suburban Floor Crafters
"... We gave customer option of installing over old stair treads.......... They did not want to because that would make there old stringer have a gap that they would have to replace.... We did what was approved by owner.... After we installed stairs we noticed staircase was not to code we then had to build back up stairs to same thickness that we had told customer in the 1st place (They also approved material under tread to build up upon there strong request) The material we used ended up a few pieces had moisture in it.(It was not customers mistake or ours was not visible to the naked eye) we waited a few weeks and moisture went away and stairs were fine...Customer was not experienced in construction so they did not understand the process. We had been in communication with them to start to finish and did not charge them for all extra labor to remove stairs and build up again....We have been in business for over 25 years and our company started in Arlington Heights we have had endless satisfied customers..... We strive to make our customers 100 % satisfied....We regret that the Powells were not ,,,, if they could understand the construction process they would then understand we had done nothing wrong and that we showed great customer service and job was completed above industry standards........Thanks Suburban Floor Crafters Inc"
Licensing
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FAQ
Suburban Floor Crafters is currently rated 4.5 overall out of 5.
Yes, Suburban Floor Crafters offers free project estimates.
No, Suburban Floor Crafters does not offer eco-friendly accreditations.
No, Suburban Floor Crafters does not offer a senior discount.
Yes, Suburban Floor Crafters offers emergency services.
No, Suburban Floor Crafters does not offer warranties.