Matrix Basement Finishing Milwaukee Metro

Matrix Basements used a bait-and-switch tactic on us. Their rep, Christopher Powers, promised a detailed ceiling paint job?including cleaning debris, taping off areas, and handling wiring. Based on that, we signed a contract. But during the plan review, the project manager said none of that was included and even claimed he?d never heard of it. We were told Matrix doesn't clean, doesn?t tape, and won?t touch any wiring. We'd have to prep everything ourselves?or live with overspray and debris being painted over. I asked to cancel the contract, but Matrix stopped responding. Now we?re stuck with an open contract, out a down payment, and no work done. They won?t reply or resolve it. Avoid Matrix Basements if you want honest, reliable service.

Basement was done with superb quality, and support from Matrix throughout the process, especially when we really got rolling in the project with our project manager

I recently hired Matrix Basements to renovate my basement, and I couldn’t be more pleased with the results. From start to finish, the team was professional, reliable, and attentive to every detail. They took the time to understand my vision and provided expert recommendations that elevated the final design. The quality of the work was exceptional. The craftsmanship, materials, and finishes were all top-notch, and they worked efficiently to complete the project on time. Communication was seamless throughout, with regular updates and quick responses to any questions I had. What really stood out was their commitment to making sure everything was perfect. They went above and beyond to ensure I was happy with every aspect of the job, from layout to lighting and even small finishing touches. I’m thrilled with my new basement and would highly recommend Matrix Basement to anyone looking for basement renovation services. It’s clear they take pride in their work and genuinely care about customer satisfaction.

The quality of work was great and I love my new basement. There were a few schedule delays, some that were poorly communicated and led to contractors arriving at the house unable to do work.

It was a good experience in working with MATRIX

The work was done on time with no disruptions. I was very pleased with the result.

Completed the job on schedule. No unpleasant surprises. Love the results.

I would highly recommend Matrix. We were given a price upfront and they stuck to the budget. The app they provided was great for knowing exactly what was to be completed and then they completed the project when they said they would. The supervisor was on the ball. He was readily available and would return my messages the same day. He personally inspected all the work and even had the contractors redo parts of the project when he was not satisfied with the work. 100% percent recommend them.

Matrix completed my basement and we are very pleased with the outcome! The Matrix team were all very personable and professional. Suzanna was always positive and quick with a resolution to any questions or concerns. David and Ron provided professional insight and were on site weekly to manage the trades that were working daily. The supplies were delivered promptly and put in the garage and each trade cleaned up daily before leaving. Mike W. & Brian K. were a pleasure to work with, always early and their excellent workmanship clearly shows. I would highly recommend Matrix for your basement or garage project.

The design steps where great but they never actually started the work and ultimately canceled the contract when they could not/would not meet there obligations. wasted 4 months of my time and cost me extra money getting other things done for there timeline that apparently never mattered. now I am back at Square one.

very overpriced. did not honor coupons.

Our experience with Matrix was extremely unpleasant. The salesperson gave us our initial quote and answered our questions about the employees that would be working in our house. We were assured that Matrix was the only company that used all W-2 employees and that they did not sub out any of the work. He also stated that Matrix is more of a premium brand and if we chose a company that would sub-contract out, we could probably save around $5k. We decided to go with Matrix because of the W-2 employees. The next morning, he asked us what the deciding factor was in choosing Matrix and we told him it was because of the W-2 employees. He confirmed and restated that the only people that would come in our house would be Matrix W-2 employees. We were informed by our Village that multiple sub-contractors had applied for permits. I reached out to Matrix and expressed my dissatisfaction. After 6 days I still had not been contacted about my concerns, so I sent another email stating that we would void our initial payment unless we were contacted. That got a response. Matrix tried to explain away the salespersonâ s lies by saying it was poor word choice Here is a list of the issues. â ¢Contractors used our basement window to load/unload product into the basement and broke the screen which Matrix fixed â ¢The unfinished side of the basement drywall looks like a jigsaw puzzle â ¢The spray foam contractors did not move the current wires before spraying and covered up our home phone line. Our phone company came out, but it could only have been fixed by removing a large portion of the drywall that was just put up. â ¢During the installation of the drywall, the dryer vent pipe was disconnected and left hanging. I fixed this one on my own. â ¢The drywall partially covers up one of the light switches. The electrician came back out and replaced a single electrical box with a double box so that the switch would be further away from the wall, but the wall still covers part of the face plate. When I brought this up to the PM, his response was **Well, it passed inspection**. â ¢When the underside of the stairs was being drywalled the extraction pump that goes to our washer was unplugged. The next time we did laundry our basement flooded, and water went into the new drywall and our new carpet. What was most alarming is that Matrix did not send anyone out to check the water damage, clean it up or dry it out for a couple of days. Finally, someone came out to pull the carpet back and remove the padding. They replaced the padding and put the same carpet back down. â ¢The online calendar was not correct. Somedays when work was scheduled, nothing happened. Other days when no work was scheduled, people showed up. â ¢The basement flood happened on a Friday and our project was supposed to be done the following Monday. We kept asking for their plan to fix the water damage, but we received no response other than they will send someone out. Finally, after a few days I reached out to the office to see if they were planning on finishing the project. They let me know that the PM was on vacation. We were never informed that there would be this delay. â ¢Since we had not heard anything for days, we scheduled a final inspection with the Village. They had workers come out and do work to get ready, but when it came time for the inspection there was no representative from Matrix was present. We failed the inspection. When we informed Matrix, they said that they knew we would fail, that is why they did not show up. Our experience with Matrix was one of the worst experiences in quality and customer service that we have experienced, and we would never recommend them. In addition, they ask you to sign a form at the end of your project that says you are not able to write or say anything negative about them. The Consumer Review Fairness Act makes clauses like that illegal.

They put in a new tub/shower in a matter of hours . They were clean and fast and the product is beautiful. The only thing to keep in mind is that they only do the tub/shower and not the entire space.

Great customer service. So very happy with the work they did. Would recommend HIGHLY

Love

Top notch work love our new shower

Salesman came out gave us quote and said we were approved for financing. We gave $2500 deposit we waited for scheduling. We finally called they then said we were denied financing and that no deposit was taken I explained that it was withdrawn. Then they said it would be refunded 3-5 business days. We waited again now we were told they never put in for refund. Now we were told to wait 24hrs to receive funds. We asked for manager and were hung up on.

No follow up after install.

Everyone I dealt with was amazing! Brian and Daryl were so wonderful and came up with another solution to keep me in my budget range. They were very patient and answered any and all questions I had and made sure that i understood everything. The 2 guys that did the install were courtesy and kept me apprised to what was going on. They did a beautiful job and were very careful in making sure that everything was completely cleaned up! I will definitely use this company in the future if I ever need any other bathroom renovations done.

Nick and Adam were very polite and made sure I understood everything

we would recommend this company to anyone.

They were committed to excellence. The installation was done to perfection. Absolutely beautiful. I could not be more pleased!

Estoy encantada con mis ventanas nuevas, yo sufro mucho del frío, pero ya no es un problema cuando estoy en casa. Hicieron un trabajo fenomenal, aparte de ser muy profesional. definitivamente lo recomiendo a todas mis amistades.

Went with Matrix Bath to replace tub with shower enclosure for master bath. Definitely an investment but liked assurance of replacing studs & subfloor if needed and using green board on walls. All the staff I interacted with answered questions & replied in professional manner.

They are energetic and care about what they do.