KEN'S AUTOMATIC GARAGE DOOR CO

Called Ken on Friday evening at 7:30pm and scheduled an appointment for Saturday morning at 9am. Ken arrived early quoted a very fair price with no apparent additional emergency cost for working on the weekend....he started work immediately. He ran into snags because of the way the garage door was installed.....no complaints of completing a 45 minute job in 2 hrs. Just an honest hard working professional guy. ken also installs new doors. Since out door is the original from 1965 I inquired about eventually replacing it . Just to show how honest Ken is he mentioned he wouldn't consider replacing since it was in such great shape. Highly recommend Ken....an honest, friendly, hard working tradesman that's been servicing customers for may years. No coupons required...just great service at a great price..

Ken returned my call within 30 minutes of my voice mail. Came out within an hour, identified the problem with the cable, checked for any additional issues and then set about fixing the problem. Ken has a tremendous amount of experience and is extremely conscientious as he did his best to listen for squeaks and make sure he gave his attention to removing them. I could not hear the final squeak he was trying to silence but he worked hard to resolve it. I have used Ken a half a dozen times over the last 10 years and I have always been satisfied by his work. I would highly recommend him!

It went well.  System is functioning properly again.  He was punctual and professional.  He explained what was wrong and answered my questions clearly.  He also gave me instructions on how to operate several of the system's features that I didn't even know existed. 

Ken was prompt and clearly explained what needed to be fixed/updraded.  I felt his price was fair.  I would recommened him to others and will use him again for any future needs.

Ken was prompt and very professional. Replaced spring in about 1 hour. I would use Ken again and refer him to everybody.

I live in a touwnhouse and all the garage doors were replaced, ~2 years ago.  I was not very impressed with the original company as it appearred ome of the backets were not fully supported.  I called them originally, but changed my mind.  Ken was very knowledgeable, prompt, and did an excellent job. 

HE tuned everything and the garage door has never operated so smoothly.  Highly recommeneded! Very honest!

Door was tested by me after work performed, and all went well.

Called Ken on Saturday morning at 10:00 and he was able to diagnose the problem over the phone. Arrived at 12:00 Noon fix the door and I was back in business. I have used Ken on several occasions and will continue to do so. Honest, reliable, professional, and very competitively priced.

Ken got back to me quickly and could come out soon, at a time to fit our schedule. He asked me some questions on the phone and accurately diagnosed the problem. He came on time, brought the needed parts, finished in exactly how long he estimated and charged us a quite reasonable amount. He is nice, very competent, honest and a genuine pleasure to work with. We've used him before and will always use him.

Ken was prompt, courteous, and professional. Ken came over for a brief visit on a Saturday to surmise the situation with the door. He thoroughly explained my options then ordered the required parts for a follow up visit the following Wednesday. That day he completed his work quickly and everything is working great.

They did a great job. They showed up on time when they said they would. I haven t had any problems since they fixed the garage door. They even called to follow and make sure we were doing okay. I will continue to see them in the future.

Superior in every regard!

Ken came out the very next morning after calling him regarding an automatic garage door mechanism that would no longer lift the garage door. He replaced the inner mechanism, oiled the ball bearings and installed a keypad. My garage door works just great. I highly recommend Ken.

It went great and I saved a service call charge.

Ken came out and evaluated the problem. The problem was a result of work done by another contractor, so Ken referred us back to that contractor.

Excellent. Called and left a message which was returned within a half hour. The appointment was made for that afternoon and the job was completed that day.

Ken returned my call within 20 mins. He asked me if the light was on because we may have blown a fuse, but since the other light was working I figured it was not blown. After setting up our appt. for him to come out I went back out to the garage and lo and behold the GFI outlet fuse was blown, I reset it and abracadabra, it worked!!! I called Ken back and left a message saying he was right and that I didn't need him to come after all but that I would definitely think of him for any future problems.

Ken called to respond to my message within 30 minutes. Told me why the old opener could not be fixed and came at 9:30 the next morning to install a replacement. Gave a good explanation of how the new one works, and told me how to adjust the sensors if they are knocked out of place. He is very personable and I felt confident about his knowledge and ability.

The right side garage door spring broke yesterday morning. We were unable to open the 2-car garage door using the automatic door opener. We called one garage door company (found through a local flyer) last night and left a message. Our call has yet to be returned from them. So, I checked Angie's List and found this local company. I called and left a message with them this morning; Ken returned my call within 15 minutes. He was able to come out right away and arrived at my home shortly thereafter. (Note: We live in Buffalo Grove, the next town over from Arlington Heights). He noticed and replaced the broken spring for $101 and recommended replacing the 2nd spring also (for an additional $79), but left the decision to me. He noticed one roller was loose and recommended its replacement ($2.50); the rest were fine. Ken is courteous, professional, honest, fair, and knowledgeable. He worked quickly; he finished in about an hour. I received an itemized receipt. The springs are under warranty against breakage for 2 years. Ken counseled me briefly on proper garage door maintenance.

I called the night before the service and left a message. Ken returned my call, even though it was after hours. He scheduled an appointment with me for the next day. During the day my schedule was pushed back. An hour before the scheduled appointment I left a message that I would be running a half-hour to 45 minutes late. I met Ken at the house-he wasn't waiting for me. He immediately started to work on the garage door. The process took about 20 minutes. He showed me how to lubricate the wheels and what oil to use so they don't "gunk" up and stick. He also noticed that we had installed a 7 foot opener for our 8 foot door. So he let me know that we would not be able to use the full height of the door. Overall, a very educational experience. He usually charges $85 for the service. He reduced the cost to $50. He was very professional and kind. He did not push additional services, nor did he talk to me as if I was stupid when he pointed out the size of the door opener and how to maintain the wheels of the door. I will recommend Ken in the future.

Ken returned a call left on his message machine in a timely manner. He was prompt getting here this morning at scheduled time. After evaluating the broken garage door spring, he completed the work in less than an hour. Ken's advice that the second spring be replaced at the same time (because of the aging and normal wear and tear of these doors) will save us money. He did not pressure us for a decision. One spring would cost 105.00 and the charge for two was 180.00 We thought this price was reasonable. We think Ken is very professional and reliable and neat! He even oiled the garage door wheels! Thanks to Angie's List for their rating and our perusal of the listings, to get us the BEST!

Ken was very pleasant on the phone and asked enough questions to figure out what the probable problem was. He gave us an estimate and was able to come on the day and at a time that was convenient to us. He completed the job in a timely manner and the door works great now. I definitely would recommend this company in the future.

I left a message at about 2 pm and got a return call at 6 pm. Ken offered to come the next day but that did not work for me so he offered different times and we agreed on Saturday morning. Ken arrived about 40 minutes early as his previous job took less time than planned (which was great) and preceded to repair the door. He took about 45 minutes and offered general maintenance tips for keeping the door in proper working order. When he finished, the door worked like new. He provided an itemized bill that was reasonably priced. It was good to know I was working with an owner who took pride in his job. I would definitely call him again for door repairs.

Our garage door stopped working the Friday before Christmas. We called Ken, and he returned our call within a few hours and made an appointment for the next morning. We were concerned our 35-year old garage door would need to be replaced, but Ken identified the problems, and fixed them promptly. The garage door, which previously sounded like it was about to fall apart, now sounds like new. On Monday (Christmas Eve) another, unrelated part of our garage door failed, and the garage door again would not work. We called Ken at 8:30 in the morning, and he came over within an hour, and made the fix (replaced a broken cable) free of charge. Ken exceeded all of our expectations, and we would highly recommend him. He was very prompt, very professional, and very fair. Ken is one of the finest servicemen that we have ever worked with.

I called him the previous evening and he said it would be about 3 PM when he could get here, and true to his word he came at 3:20. I also asked him to install a handle on the door (to make it easier to open the next time the spring breaks). He was nice enough to install the handle for no additional charge. The door now operates very easily even when disconnected from the opener, which will make things easier for the opener.