DOWNES SWIMMING POOL CO

"there are false facts in this review. we took over the service account and provided our first weekly maintenance on 7/26. upon arrival the pool was very cloudy. The water was so unballanced that you could not see halfway to the floor. our service team immediately cleared up the pool. We then continued service on 8/1, 8/8 and 8/15 with the pool and water clean and clear. at each service a report is filled out and emailed to the client's assistant. included in the report is the chemicals we provided. On 8/22, upon arrival, the pool had algae. chlorine and algaecide were added to reduce or eliminate the algae. at each service the algae had to be brushed which then stirs up the water and will turn it green until the filter clears the water. on 8/22 i emailed the client to report that algae was present and that I suggested a follow up service but needed approval. I never received that approval. The way to eliminate algae is to brush it often and shock the water more than 1/week. all the chemicals invoiced were provided and used on this pool. We did not invoice the client for the pool winterizing. on 9/9 I received an email from the client stating he is removing the above ground pool and to stop service. The client then said he isnt paying the bills. we provided 6 weekly maintenance services for this pool. those services and the chemicals were the only items invoiced. His pool is only serviced 1/week. There is no warranty on pool water clarity. we are there to vacuum, skim, brush, clean the filters and adjust water chemistry. those services were provided. There is no reason for name calling or slander. All we ask is that we are paid for the services provided. The client is now making multiple negative online reviews in retaliation of having to pay these invoices."

"We built this pool and performed opening, weekly maintenance and winterizing services for the previous client for over 10 years. We performed the same services per the signed agreements. There were 2 invoicing issues. One was a gas leak that we located and repaired at the gas valve on the pool heater. The home owner told us after the work that she had another contractor look at it. We ended up crediting the item on the invoice even though we performed the service. The other issue was 10 winter cover bungie cords we provided at the winterizing. The client stated she had the bungie cords already. We made MANY, MANY attempts to communicate and resolve the invoice. We tried to make arrangements to pick up the bungie cords that the client did not want. I e-mailed and called the client several times without a return call or e-mail. The product eventually was returned and as a result the product was credited."

"At the time of the initial service call we provided the home owner a verbal cost for the proposed product and labor. The technician instructed the home owner to call the office if he wanted to proceed with the work. The client called 3 weeks later to check the status of the work. At that time we told him the part was never ordered since our office did not get approval to proceed. At that time he gave us the approval, the product was ordered and installed. There was miscommunication between the client and the technician. We apologized for this and installed the product as soon as it arrived."