Founded 1976 • With Angi since October 2006
Active lock and Key is a full service Locksmith as well as a full service door company. We also have been providing safe, vault service and sales for over 30 years. Additional DBA - Active Lock & Key Service. Locally owned & operated.
Business Highlights
Emergency Services OfferedVerified Reviews
Showing 1-25 of 55 reviews
Kaitlyn G.
05/09/2018
John A.
04/19/2018
John A.
04/13/2018
I spent 60 minutes in transit and 30 minutes on site with Mark going over the work that needed to be done and listening to his recommendations. He then failed to follow up with me as promised and didn't bother returning my call when I followed up with him. Given the Angie's list profile I expected much more. I certainly would not recommend either Active Lock or Mark.
Description of Work
Commercial rekey and lockset/door repair
Category
locksmith
Gregory W.
06/02/2017
Daniel O.
04/14/2017
Great, very helpful and informative customer service. Work was great and the technician explained the work he performed and things to keep in mind with my set up. He also re-keyed all the locks to use a single key. Couldn't have gone better. Would hire again.
Description of Work
Had two dead bolts installed and new handles for entry doors.
Category
locksmith
L A P.
02/18/2017
Christianna R.
09/14/2016
DERMOT E.
11/25/2015
I called the office on a Saturday and spoke to someone who wasn't particularly friendly but we set an initial appointment date of Thursday 9/17, less than a week away. On that day, I was called ahead of time by Mark L., who came to the house and gave me an estimate, which seemed reasonable to me. Since I wanted Schlage products that Active did not keep on hand, the new locks had to be ordered. I paid $350 as a down payment. On 9/22, Mark returned and installed 6 locks on 3 doors - 3 deadbolts and 3 knobs. I can't recollect exactly how long it took but the work was done in a reasonable amount of time. I paid the remainder of the bill. There was a certain amount of cleanup (wood chips and sawdust) that I had to do - I don't think Mark had a vacuum cleaner. On both visits, Mark was professional and courteous.
Description of Work
Installed new Schlage locks on 3 doors
Category
locksmith
Elizabeth S.
07/31/2015
Fast and friendly! From the time of my phone call, they were able to send a service guy in about an hour. They got enough information over the phone to determine what the likely needs were for the job. Dennis did a great job! Thanks.
Description of Work
Re-keyed three locks to a single key. Provided and installed a new deadbolt and locking door handle. Provided new keys with copies.
Category
locksmith, doors
Jessica P.
03/04/2015
Dale provided useful information regarding electronic keypad lock selection, and we were very happy with Mike, who performed the work. When a door frame/handle placement issue prevented the immediate installation of the in-stock model, the company provided a temporary door knob and made a second visit to finish installing the ordered part at no additional charge.
Description of Work
Rekeyed multiple locks and installed new electronic keypad lock on one door.
Category
locksmith, woodworking
Vicky S.
01/02/2015
I called the provider at 3:30, and Mark was at our home by 4:00. He shared that we would need more work done than we originally thought because the dead bolt wasn't installed correctly by the previous owners of our home. He replaced the doorknob and changed out the dead bolt efficiently and quickly. He also provided tips to help us increase the life of the doorknob system. I was impressed, and would definitely refer this provider to my friends. We will be using them for our locksmith needs in the future. Thank you so much!
Description of Work
Provider changed out broken dead bolt and front doorknob.
Category
locksmith
ANDREA W.
08/12/2014
Immediate service within 24 hours. Explained everything and would definitely use them again.
Description of Work
Lock was broken so that front door could not be used. Removed and replaced broken locks on front and back doors. re-keyed all locks and gave me extras for no additional charge. Showed me the value of good locks.
Category
locksmith, doors
Kevin O.
07/19/2014
Active Lock and Key took great care of my daughter. She purchased a used car that had only 1 combination key and fob and she needed a spare. Not knowing that Dale and his crew at Active could help, she went to another local and reputable locksmith first. After numerous (5!) attempts, he gave up. We did not fault him because the assignment turned out to be much more difficult than we originally thought. It turned out that all of this computerization makes the job of a replacing your key and fob much harder than it used to be. She called Dale and he and his men at Active had the exact same problems as the last fellow. However, they kept on it and on it until they succeeded. They were complete gentlemen to work with, they obviously had the right expertise and they would not quit. Keep in mind that all of this was under ideal conditions. No one was locked out or on the side of the road, and it during daylight. It was still really hard to make a replacement key and fob for this particular car. Active was also much cheaper than the dealer's price.
Description of Work
They made a spare automobile key and fob.
Category
locksmith
Joe C.
07/10/2014
Brock M.
07/02/2014
KRISTINE G.
06/19/2014
Michael L.
06/11/2014
VALERIE R.
05/28/2014
I received that key and we chatted for a bit. Very cheerful, prompt service. They were ready with options if the first one didn't work, but it did. I have a small lock box that needs a key and I will be calling them for help, soon!
Description of Work
I lost a key to an old china cabinet while clearing out my late mother's home. They came over with keys and the first one worked.
Category
locksmith, woodworking
Norman M.
05/14/2014
VICKY B.
09/04/2013
I called Active Lock & Key in the morning and Nick answered the phone. He was very polite and said they could have someone come out later that day. He gave me a 2 hour time window that accommodated my schedule. He said they would give me 30 minutes' notice to let me know when they were coming. Later, Dennis called and let me know when he'd be here. Dennis was very friendly and a pleasure to do business with. He fixed my door quickly and gave me the 20% Angie's List discount. I am very happy with Active Lock & Key and will definitely use them again. I would feel comfortable referring them to a friend.
Description of Work
The doorknob on the door I use to enter the garage wouldn't latch. Dennis repaired it and it works perfectly now.
Category
locksmith
Jennifer W.
06/18/2013
Our experience was not good. The company forgot about our appointment and did not show up. Although we did receive an apology on the phone, the representative did not go to great lengths to resolve the situation. We did not reschedule with this company.
Description of Work
Provider was hired to change a lock.
Category
locksmith
Service Provider Response
We missed her service call, no excuses. End of storyErin & Doug A.
06/07/2013
They were willing to schedule a weekend appointment for me (we just moved into our new house and wanted the locks updated) even though they typically don't have normal service hours then. The guy showed up quite a few hours late without a call but he was professional and quick so he made up for it!
Description of Work
Changed locks on our new home. Made them all for one key which is nice.
Category
locksmith
lori P.
05/14/2013
Parimala S.
05/13/2013
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