Temptrol Heating & Cooling Inc

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Very well, the service person corrected a problem and only charged the service call price because of an existing warranty.

They made every effort to charge me extra. Initially they said when I purchased the humidifier that it did not include installation. They why did I buy it from when it was $150 at homedepot. I paid $300

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THEY DID A GREAT JOB,AND WERE VERY PROFESSIONAL.THE PRICE WAS GREAT.I WII DEFINITELY USE THEM AGAIN.I WILL RECOMMEND THEM TO ANYONE THAT NEEDS THEIR SERVICES.

Showed up on time.  Fixed the problem and did a little tune up on the AC.  Didn't try to up-sell.  Good professional service.  We'll use them again.

It was an Angie's List Big Deal that I purchased. It was a good experience. I just paid the Big Deal price.

The very first time we turned on our new a. c. it froze over and we had to go without for a few weeks to get them to come to the house.  We also had informed him that we thought the last ac unit was to small and he sold us one that he said would be good for our size house.  Our upstairs is almost unlivable it is so uncomfortably hot.  After our new AC unit broke down they "fixed it"  however it is too hot in our home.  The humidifier was installed incorrectly and also had to be redone.  The furnace does work well.

I bought the big deal coupon for this service.  Everything went on fine.  It was okay but I don’t remember any details about it.  I don’t remember having any problems.  So far it has been satisfactory.  Their punctuality and professionalism were okay.

. It was very curtious service and everything went as planned.  We are very happy with both furnace and air conditioning units.

Simple job.  It took about 20 minutes..

The experience was excellent. I scheduled an appointment. They were professional and on time. It was wonderful. I was clueless to what the heating problem was and he could have told me anything. I trusted him. He could have charged us a fortune and we would have paid it. He was very honest and he took care of the small problem right away. The price was very reasonable. I would absolutely use them again.

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Great

See above-

Matt the tech. was on time courteous professional and answers all questions.

It turned out really well and I would use them again in the future.

My 20+ year old air conditioner was not cooling the house.  I had it serviced and it still was not working properly.  I knew it was time to replace the unit.  After comparing reviews and doing a bit of product research online, I called Temptrol.  The gentleman came out right away--it was a Saturday night, during the beginning of what would be a summer long heat wave.  He was thorough in his presentation of the options, prices, services and recommendations for which type of unit would be best for my home.  They also had a zero percent financing option and did all the paperwork to get the rebates being offered by our local utility companies.Temptrol's estimate came in under the price of the nearest competitor.  I replaced the furnace at the same time because it was the same age as the A/C unit and there were some rebates available for that as well. The work was performed as quoted, the installers arrived on time, they were professional, courteous, and efficient. Everything works great--and got us through the hottest summer we have had in  20 years, with utility bills lower than ever. I saved about $125 in energy costs this summer. The called a few days later just to make sure everything was working well.   I am very happy with this company and the product.  They are a local small business that is well run and very reliable.

I completed the Temptrol "Contact Us" form in the evening and by 0800 the next morning Alan Harrison contacted me asking if he could schedule an appointment for him to provide a free estimate.  He worked with my schedule and provided the estimate in a few days time.  He also provided an instant utility rebate in the estimate which meant I would not have to fill out the forms or wait for a rebate that could take weeks.  I obtained four quotes and Temptrol was one of the lowest.  We contracted Temptrol because of the price, his intallers are NATE Certified and Mr. Harrison treated me with respect, even though I was a woman who knew nothing about HVAC except what I read online.  He was very patient and even spoke to my husband on the phone to answer his questions.  He took his time at the estimate and didn't make me feel like I was just another stop in his day.
The day of the installation, Matt and Jeff came to install the A/C and furnace.  This was a big job because my furnace is in a tight space.  Both Matt and Jeff worked all day until the job was done.  When I didn't like the way the A/C rested on the new pad, Matt politely told me he would fix it and he did.  Both Matt and Jeff were very respectful and helpful when I had questions (and I had a lot of questions).  They completed the install and cleaned the whole area.  They even let me save the copper so I could recycle it myself.  Paula Harrison (in the office) was also very helpful when I had questions about the install scheduling and the rebate paperwork I signed (Temptrol completed the paperwork) so they could claim the rebates.  A few days after the install, my husband and I smelled something in the basement.  We weren't sure what we were smelling, so I called Temptrol.  Paula called me back immediately with a service call date.  Matt and Jeff returned and assured me they didn't find any gas leaks and even checked my dryer connections on the first floor and even offered to check my stove connection.  WOW!  That's service and once again, they were very polite and respectful.
I have already recommended their services to several of my friends at work.  You have a very satisfied customer.

Professional, polite and top notch work. Have used them for several years now.

I did comparison shopping and Temptrol gave the best price by far. The office personnel are great- easy to work with workmen were prompt and efficient. No complaints!

We were ripped off!  The service technician who came to do a maintenance check said nothing was wrong with our air conditioning unit (space pak) .  He said we didn't need any refridgerant and that all he needed to do was vaccum the outside compressor.A week later we had water leaking into our ceiling and called thel company that installed the unit.  He showed us that the outside compressor was totallly packed with debris, the coils in the attic unit were totally covered in dirt and dust and the refrigerant levels were down.
We're out over $500.
Don't hire these folks.

We first called Temptrol when the furnace was not working. Alan came out right away and said the control board needed to be replaced, and the office would call me back with a price. He hardwired the fan so that at least we could get heat until it was fixed. Paula called with a price of about $550 to replace that board. We asked about the cost of full replacement. I want to make that point very clear...it was solely our decision to replace all of these at the same time. The house is 17 years old & had the original furnace, a/c, & water heater. We had already started looking into these replacements since many of our neighbors have already replaced theirs as well. When I asked about the furnace replacement cost, I also asked her to quote the water heater. Paula pointed out that there is a rebate from the utility company if we replaced the furnace & a/c at the same time. I asked her to get me a price on all three. If the price was right, we would consider doing all three. Paula was very responsive in getting quotes emailed. She was very patient when asked for different models and sizes. We did agree on a price for all three and set a date for the replacements. Three days before they were scheduled to come out our sump pump would not shut off. Luckily we have a back up, but Alan did come out to assess the pump and said the switch had failed. The pump was already 6 years old, so I knew what to expect when Paula called back. We agreed to have them replace the pump when they came back for the other work. Two days were scheduled to complete the replacements. Alan & two others were here the first day and completed the furnace, a/c, and water heater. They were all very polite and patient with the loud dog I was dog sitting. Only one returned the next day to do the sump pump which did not take him very long. They were respectful of our property and cleaned everything up as they went, taking all garbage with them. It was a huge amount of trust to put into a company and I am confident we made the right decision. Thank you Temptrol!