Amber Mechanical Contractors

Great quality and reliability. One person came to complete the service. It usually takes a couple hours for the work to be completed.

They do an excellent job. I've been using them for 40 years and I've never had an issue with them.

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They fixed our heating issue. Everything worked out great they were very honest and we liked them a lot.

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Customer service was & has been wonderful...responsive, helpful, courteous, everything you'd want from a business/service but hard to find.  The cost was higher than the other quotes but we know we got a good product and great service so we are happy with our choice.

The original installer of my 15 year-old HVAC system went out of business two years ago. Dissatisfied with the service I received with another HVAC service over the last 18 months, I decided to look for another provider. Because my furnace and A/C are Carrier units that I have had very few problems with over the years, I decided to check the Carrier website. After cross referencing several of the businesses listed on the Carrier website with feedback on Angie's List, I settled on Amber Heating and Cooling (Note to the Amber marketing team...the name and quot;Amber Mechanicaland quot; doesn't exactly jump out as a provider of HVAC services!) I scheduled an inspection and cleaning for the final week of October.

I'd requested an early morning appointment and the techs Jose and Mike showed up promptly at 7:45am. They got to work right away opening up the furnace, cleaning the burner and flame sensor. Unlike the previous HVAC business I dealt with, Jose told me the heat exchanger on my unit was still warrantied for another five years. I should note I had an electrician working in my basement at the same time and Jose and Mike worked around them without complaint.

Jose asked if I was interested in signing up for their seasonal service agreement, which covers both a furnace clean and check in fall/winter and an A/C clean and check in the spring/summer. The cost of the service is $198 and includes a 10% discount on parts and labor for any needed repairs.

During the cleaning of the furnace, it was discovered that the hot surface ignitor (this is an electromechanical component that replaced the old pilot lights in furnaces years ago) was drawing too much resistance and had a lot of carbon buildup, a sign the part was failing. Jose showed me the ignitor with the buildup clearly visible. If it fails outright, the furnace will not light and after the previous winter we had just gone through, I didn't want to take a chance. I agreed to have it replaced. I found out afterward that the price markup on these parts is enormous...with an aftermarket ignitor that costs $25-30 being sold back to the customer for $275. And that $275 was after the 10% discount I was getting. In fairness, I opted for an and quot;upgradedand quot; ignitor that I was told is more heavy duty and has a lifespan typically twice as long as the standard model. But even the standard model was only $50 less. Could I have installed the ignitor myself? Maybe. But unlike repairs to the plumbing or a car, I'm not willing to take a chance on trying to repair something that could have lethal consequences to myself and my family if I get it wrong. In the end, I was happy to have the repair done, even if the price was a little steep.

All in all, I was happy with the service I received from Amber Heating and Cooling. Their staff, from the phone operators to the techs were top notch. I'll have them back in the spring to tune up the A/C unit.

I cannot speak more highly of the Amber HVAC team. We have the contract with them where they take a look at our heater or air conditioning twice a year for general maintenance so they were the first people we called when our water heater broke.
My husband woke up at 5:30am to feed our newborn and found standing water in half of our downstairs carpets and laundry/utility room. I called Amber's emergency number, left a message with the message service and the tech on duty called us back about 20 minutes later. He instructed my husband to turn off the water but the water heater would have to wait til business hours because he was not a water heater tech. Thus, at 9am, Julie from Amber called to see what the problem was and what course of action might be taken. When I explained our new parent status (literally had gotten home from the hospital 1 day prior), the lack of hot water and flooded second floor, she quickly mobilized to have a tech out to our house immediately.
Paul arrived shortly after and was wonderful. Paul had been to our house before for the routine checks but he really worked quickly and was a great help. By the end of the day, the old heater (50 gal tank) had been removed, the new one was ordered, delivered and installed, and Paul had checked it and re-checked it several times to make sure it was running correctly. Unfortunately, water heaters are not cheap and we ended up paying $2650 for the new heater and installation but I am confident in the new one and the service it took to get it in and running.
Julie, Paul and the whole Amber team exemplify customer service and I would recommend them to everyone.

They were very prompt, they came when they said they would and they are very reliable.

Very Well. Extremely responsive to our call. Not pushy, but straightforward. You weren't the cheapest bid - but you recommended what we needed. We got other bids so we could compare side by side and it was clear that you were recommending a better solution. Integrity was high. You also were responsive to our scheduling needs and worked to fit with our timing. The job went smoothly - you were on time and very professional.

When my AC went out on 8/3 I called for estimates, Randy from Amber HVAC came out. Gave me the most detailed estimate of the 3 I interviewed. He was on time and very professional and courteous. The estimate was a little high, but he upgraded parts of the furnace and AC. It was a very wonderful experience.

They are terrific. My experience with them was very good. The young lady who came to do the measurements was a delight. She was attentive and returned calls quickly. The information that she gave was accurate. They stuck to their bid. They were clean in terms of doing the work and cleaning up after themselves. They were friendly and showed up on time when they were supposed to. Their price was competitive.

We were a difficult client with specific needs. Jessica was our sales rep and while they weren't the lowest bid, she worked with us to reach a favorable price. In the meantime, she also proved to be incredibly detail-oriented and work with our needs. The installation was professional, timely, and to our needs.

They explain what they find, and why they will make the changes that they are making. The workmen are very knowledgeable. I feel like they are doing things in a cost effective way, and are not trying to run up the bill. They are quite a ways away, but we've never had any problems with scheduling. They are not particularly cheap, but the service is definitely worth it.

Seemed an awful long time, and money to figure out and fix.

We recently purchased our home and the previous owner had been paying for annual HVAC maintenance. It was about $35/month. We have a fairly large house with two furnace and two AC units. Any repair would be costly for us. On the first trip they tested the AC and noticed a bad relay. They replaced it no questions asked. This would have been a $200 repair! They then spent 2-hours checking the rest of the system and I couldn't be more impressed. Last week they came out and did our annual furnace checkup. They called me to schedule, so I didn't have to remember. Again they did a through job. Much more than a typical owner would do. There are a lot of things I like about Amber Heating and AC, but the key points to me are they are professional, the people they send are highly qualified, they are always on time, they are proactive and the price is right. I highly recommend these guys. Especially if you have a problematic HVAC system or want to keep it in tip-top shape.

I WAS REALLY HAPPY WITH THEIR RESPONSE TIME. THEY CAME OUT WITHIN TWO DAYS OF MY CALLING. ONCE HE SAW IT WAS A MOTOR, HE WENT RIGHT OUT, PURCHASED A MOTOR, AND INSTALLED IT THE SAME DAY. HE KNEW I NEEDED IT ASAP DUE TO THE HOT WEATHER.