Americas Best Exteriors LLC

Service Provider Response

Very disgruntled customer has reviewed us on every page of the internet possible. We offered civil solutions and were greeted with aggression. We wish you luck in your current and future projects.

Service Provider Response

In response to [member name removed]comments, we would like to make a few things clear to anyone interested in working with Americas Best Exteriors. First of all, our field rep was there to help [member name removed] through every step in the claims process from start to finish. This is a FREE service that we provide to help homeowners receive a just and fair settlement from their insurance company for damage that occurred to their home. Our rep met with the homeowner, reviewed all the damage, and met with the insurance adjuster to review the home and point out any and all damage to it. Once again, this is a FREE service to help the homeowner. The homeowner openly admits to signing our "Subject To Agreement" which states that if the home gets approved for work through the efforts and service of our staff, that we will be the ones to perform the work to the home. Insurance companies use a program called "Xactimate" to calculate the financial reimbursement for damage caused to the home. These numbers reflect the average cost for material and labor in each region of the United States for the service being provided. These numbers are usually lower than actual retail costs and are updated regularly to ensure costs are accurate and don't exceed any more of a financial payout as they have to. It would obviously not be in an insurance companies best interest to give away free money. Americas Best Exteriors agrees to perform the work on the home for the cost the insurance company deems reasonable. Once again, the profit margin on an insurance restoration rarely ever matches or exceeds retail costs. [member name removed] took it upon himself to try and get estimates much lower than what his insurance company seemed reasonable to repair his home in an effort to keep any money that was leftover after the work. This is NOT what the insurance company gave him the money for. We provided a FREE service helping him through the claims process, only to find out he was going to have an outside party come in and undercut the rate given by his insurance company. We are sorry [member name removed] had a bad experience, but we only wished to perform the work laid out by his insurance company and get what we agreed upon, with the agreement that he admittedly signed. There will always be a contractor that will agree to do the work for a few dollars less, but as we all know, you get what you pay for. We have terrific track record for our customer service and received several awards for our zero complaint rating. We hope [member name removed] will call us to help him in the future. Perhaps to repair any corners that he cut by trying to get his job done as cheap as possible.