Terry's Heating and Air Conditioning Inc

We have used them for years and have not ever had any trouble. They remind us when we need service and they are friendly, we really like them. They call when they are going to be late.

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Terrible just terrible customer service, time and costs were over priced

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Needed service on my heat pump, which is located in the crawl space of my home. No heat. Called Terry's and they came over and went down into the crawl space; spent about 20 minutes down there and the workman came back up and said he had "no idea what was wrong". Then charged me$500 and said they'd sent someone else the next day, which they did. Got the same answer; "I have no idea". Was about to ask for another check when I said I just paid $500 yesterday for nothing and that was all they were getting from me. From the reviews listed recently perhaps they've changed but I would not take the chance and call on them again!

They did a great job. Everyone I came into contact with from the salesman, to the planner who designed our system, to the installers--they were all professional and did an outstanding job. I wish I could remember their names so I could give them proper credit. They were here 4 or 5 days installing everything. They were always courteous and made sure my house was clean and furniture covered when they were making the holes in the drywall for the vents. They really worked with me and asked my opinion about where I wanted the vents aesthetically in each room versus where they thought it was best for heating/cooling efficiency. We went through a few suggestions on where to mount the air handler and ultimately the plan was perfect and all the large equipment looks great and is tucked away neatly. They made sure we knew how the system worked after it was installed. One of their guys came over and spent an hour explaining it to us. Since the June 2014 install, they have been out here about 4-6 more times to fix various things with the system--a computer board that ended up not being able to talk to the thermostat controller (replaced it quickly), alerts that came up on the computerized thermostat controller (even after storms set it off), to other various issues. Every time they have come out, fixed the problem, and not charged us for the service call. I would use them again and highly recommend Terry's Heating and Air Conditioning.

Went very smoothly. I would use them again in the future.

Terry's delivered and installed a new gas water heater and removed/disposed of the old heater. He arrived on time and completed the job quickly. He was neat, courteous, and easy to understand. Prices were fair. I would use Terry's Heating and Air Conditioning again and recommend them to everyone.

They showed up on time, the layed out a sheet to protect my carpet. They were very professional. Everything was done just the way they said it would. At the final inspection, I had one small concern and they made it right on the spot.

they did everything theey said they would. It was perfect.

re: the furnace and AC; came in with the best price for a high efficiency unit, installed in two days. Used the AC all summer and the furnace all winter (so far). Huge improvement over the old system, reworked some ducting for more efficient airflow, These guys know what they are doing. They do get busy and sometimes are unable to respond quickly to requests for new service but when they are available they do a great job. Will definately use them in the future if I need their services.

Quick response time, quality repair, reasonable pricing.

Scheduled for 4:00 pm. He called and requested early arrival. Arrived at 1:15pm. OK. Deduced fan bearings may be slightly worn causing fan blade to tick on housing. He recommended replacement of entire fan and motor assembly. I declined such an expensive fix for a minor problem. I recommended he tighten the fan attachment bolts slightly realigned. He realigned and tightened attachment bolt and fixed the problem. Total time: 20 minutes. Cost: $102.45.

Arrived on time explained problem and fixed the problem.

The gentleman they sent out was very professional and did a very good job explaining everything. Their prices are out of this world. The bid was right at 2000.00 more than the company I have chosen to do the job.

The service man called and set up an appointment very quickly. He came very close to on time and once there was very polite, pleasant, and competent. We are fairly new homeowners and had no idea about the particular filter that we left dirty which what was causing our problems. The service man was very kind and not demeaning as he explained our problem and promptly fixed it for us. I was very impressed at how he treated us and that we were not charged any extra fees than we were quoted on the phone. We have been happy since he left with how well our furnace has run.

I'm a general contractor myself, and I've recommended them a lot to others. My family members have all had heat pumps put into their houses too, by them. I've rate them very well across the board.

Everything was wonderful. Everything was on time and on budget. They were very good in terms of scheduling appointments. I would use their services again in the future.