PETRUZZELLI ELECTRIC LLC
About us
Electrical contractor native to the area. We have several crews available. Our employees have passed drug and background screenings.
Business highlights
Services we offer
Agricultural, Commerical, Residential (new construction, and light Industrial. Locate and repair broken underground wires. 24hour service is available. We also have 35' Bucket Truck., remodel work - small and large jobs)
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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91% | ||
0% | ||
0% | ||
9% | ||
0% |
"Thank you [Member Name Removed] - we appreciate your business and your nice review. That dining room light looks great!"
"Thank you [Member Name Removed]!"
"Thank you for the work!"
"Thank you for the work and the great report card! You were great to work with - very accommodating."
"Thank you! Glad we could get you fixed up - Thank you for the business."
"You were great to work with too! Thank you for your business and the complimentary review!"
"We appreciate your business. Thank you for the nice review!"
Paul's wife called a couple of times after the below original review to offer to have him come out and patch holes. She did not realize we were unhappy with the work prior to that. I assumed she knew because I thought my husband was pretty clear about his unhappiness when Paul left at the end of the work day. That is my fault for not reaching out to her.
I appreciated both times she called to try to make things right. I did not speak to her but she left voicemails both times. I was extremely busy at the time, and I did not make it a priority to call her back. I wasn't open to having him repair the holes although I appreciated her taking the time to try to resolve it, and offer that additional service. A few weeks later I received a Lowe's gift card in the mail. We did use that to get some drywall repair supplies and I would say her customer service was excellent.
I also edited some of my more vociferous opinions below, as I am not as upset about the job now.
Original Review:
I had talked to his wife over the phone and I thought he was just coming out to give me a bid and then would scheduled the actual work at a later date. Once he arrived, I asked for a quote for what I wanted completed (and if it was even possible). He said yes, that he could do the job, but he seemed rushed. I told him I didn't need an exact quote, just a round about number, as $1000 was out of our budget. He came back with $500. He asked if I could help him string wires (grab a wire on the other end) and I said, "Yes." This was because he didn't have a 2nd guy that day. And then said he could start now. I was surprised but thought, "Great."
Using WIFI at our house was not working well, so I wanted a wired connection in 3 places in our house. I told him that currently, the modem was in our living room, connected directly to our only TV. My preference was to have the modem in our garage instead. I needed one connection in the basement office, one next to a computer in our family room, and one next to our TV in the living room. He started the work and had problems stringing the wires from the get-go. The way our house was built was making it difficult. He couldn't come through the ceiling to get to the basement office (as he was wiring through our attic). He made about 10 holes in the ceiling of a bedroom closet trying to get it to work. He asked if I had any spackle so he could repair it.
I said, "Don't worry about it. I'll fix it later." With my permission, he punched through the outside wall to get the wiring to the downstairs office.
He never asked if I could help him string any wires. Then he called in a 2nd guy later in the day. I was never told why.
The hole where he originally tried to put the connection in the basement office is high up on our wall near the ceiling. He covered it up with a wall plate (installed crookedly) and you can still see the edges of the hole around the plate. There are also all sorts of black marks around that on the wall paint. It does not look as if he tried to fix that one properly. Later, I found another hole in the basement bedroom ceiling, covered up by a wall plate, plus 2 more holes in the living room ceiling above the CAT5 connections in the walls. I had to leave mid-way through the job (as it took all day) and didn't see it until I came home. My husband took over half-way through.
Paul got the 2nd connection done next to the computer. All is good there. When he was getting ready to leave, my husband asks him about the 3rd connection next to the TV. He says, "Your wife didn't tell me she wanted that." As I remember it, I did tell him. Second, common sense should have told him that I needed a connection there. If the modem moved to the garage, I need a connection where the modem used to be. The entire time I interacted with him, he just seemed confused and flustered.
Because this was now taking longer than he anticipated, he was going to be charging us more for labor. He got the 3rd connection done, but by that time, he had to get to another job. My husband just wanted him out of the house, so Paul then left a huge mess of wires by the cable box with the modem still hanging out (with the door not being able to close yet). We later had another electrician over and he fixed the mess of cables leading out of the box up into the garage ceiling.
I was unhappy he left the job like that, even though we just wanted him out of our house. The $500 inflated to $755. He called ahead of time before he sent the bill (because he was in too much of a rush to collect payment before he left on the install day). He said he gave us cost on the metal box (which makes connectivity via WIFI even harder--that should have been plastic) and gave us a discount on the labor.
Thinking back, I think I should have hired a computer guy instead. He would've known some of the connectivity issues.
On the positive side, other than the metal box limiting WIFI connectivity, all the wired connections work.
"Wow - we were shocked to see this negative review. We had no indication from the customer that they were not happy with our work. We have contacted the customer to see if there is anything we can do to make it right with them. We are so sorry that we were not able to satisfy you. While we were at the job, we offered to patch the holes in the closet, but customer said she could do it. Messy wires at the cable box - we were going to clean up, but the husband said he would do it. Metal box for data cabinet is typical, plastic boxes are not an industry standard at this time - we can mount the router outside the data cabinet which could help with the wireless signal. We were told she wanted to do away with wireless, hence the running of cabling through the home. We pride ourselves on our customer service and workmanship, we hope we will have an opportunity to prove that to you. For consumers dissatisfied with a tradesman in their home, there should be an opportunity given to the tradesman to correct any problems the consumer may have with the work. Thank you for your feedback, we will continue to strive to be better at our work."
Licensing
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