Franklin Building Supply Twin Falls

They were all so nice and willing to help. They came to measure the same day we came into the store. Gary, the flooring guy, was so easy to work with and kept us updated on our order. He even delivered the tile to our house as soon as it came in!

We were wanting to do the backsplash in our kitchen and one of our friends suggested Franklin's. We went to the store and started to look around,it took at least 15 minutes before an associate asked if they could help us. We explained what we were looking for and were told he didn't do that but would find someone who did. As it was someone who was helping another customer that meant we waited again. Finally Steve came over to help us. He was very knowledgeable and a very big help. We decided what we wanted and price was figured. We said okay, order what we need. They told us that it would be there in about 7-10 days. Great! We paid the total bill up front and from there it went to pot. After 2 weeks we contacted them (they were suppose to call us), no we don't see any thing here like that. My husband then went out to the store and after some checking it turned out it had not even been ordered. So again it was ordered. Then we got the word that a part was on backorder for at least 2 weeks. Okay we are now into the last of Sept. and still no call that our product was in. Finally it came and we went to get it and some of it wasn't ordered again. This was really getting old. As we started wirking we realized we had forgotten to ordered enough finishing pieces so back to Franklins, ordered pieces and we were told it would be here by Tuesday, this was the Wednesday before, well today is Saturday the 17th of November and we still haven't been called to let us know our product is in. The impression we got and in talking to some other customers we all have the same thought that once the deal is made and money is paid they could care less about you.They could not even be bothered to answer a couple of questions we had. We will not be going back to them any time in the near future.

They did a very good job. They are very nice. My husband and I are retired school teachers and we knew our kitchen needed a complete work and we had to take the bar out and get in a lot of new cupboards and we didn't have enough space. They started with plans and it did fit right with what we wanted and when it was finished it was beautiful and we were very happy with it. It was a great price and we were very pleased. They were excellent. They got contractors for me and drew all our plans and they do what we wanted and that's what they did.

We are very pleased with the overall job that was done and would recommend these guys to anyone in the future!