Approved ProPuriCloud
About us
PuriCloud has been a leader in the realm of advanced technology and cybersecurity since 2018, catering to a diverse range of clients. We pride ourselves on our state-of-the-art Network and Security Operations Centers, designed to be organizational game changers by safeguarding digital environments with unparalleled proficiency. Our commitment is to allow you to focus on your core business pursuits, by offering meticulous cybersecurity and IT solutions, tailored to your unique needs, to fend off the ever-evolving digital threats. In a world where solo navigation in IT security is outdated, PuriCloud stands as a reliable partner, dedicated to enhancing your operational resilience and securing your digital assets with innovative and user-friendly solutions.
Business highlights
Services we offer
Computer Network Support, Computer Repair, Cybersecurity , Data Backup & Recovery
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 16% | ||
| 0% | ||
| 5% | ||
| 2% |
"Rachel, We apologize for our technician showing up later than the scheduled appointment time. Please understand this was an exception as our technicians are instructed to arrive early. However, traffic accidents and patterns are unpredictable in the DC metro area. We are pleased the technician kept you informed of those delays. However, we will work to improve our punctuality as technicians are dispatched. We understand you wanted a free Air Quality test. Our website outlines our multiple service offerings. We are one of the few mold remediation companies that are backed by extensive testing with the Army Corp of Engineers. The Army Corp endorsed and proved this technology as extremely effective (see our website for the official report). We are also one of the few that is approved by the EPA and FDA as a green bio-based solution. As a separate paid service, we do offer Air Quality testing if our customers want additional reassurances regarding the effectiveness of our solution. PuriCloud collects the sample but sends those to an independent 3rd party lab, who then charges us for their evaluation and report of the sample, Consequently, we are unable to provide this service at no cost to the customer. We thank you for your feedback and appreciate the opportunity to ultimately make your property a healthier living environment."
"We appreciate the feedback and are confident we ultimately provided exceptional results: Discount Pricing: As you stated, PuriCloud provided? discount pricing?. Our patented dry-fog treatment costs about 50-60% of our competitors, with additional savings by reducing remodel costs. We encourage all customers to obtain multiple quotes in order to be well educated about the pricing of mold remediation. Wiping Mold Clean: PuriCloud is not a cleaning service and DOES NOT guarantee the aesthetics after treatment. Technicians may wipe areas of visible mold after treatment, but that is not part of our paid services. PuriCloud GUARANTEES that mold will be rendered inert (killed) and cannot be reactivated. Your Air Quality test demonstrated quality results and your home is now free of mold, bacteria, viruses, allergens, and fungus. Air Quality (AQ) Testing: We discourage customers from obtaining both treatment and AQ testing from the same company. For this reason, we send AQ samples to our 3rd party lab. PuriCloud can provide a general time frame for results but has no control over how quickly testing is completed by the 3rd party lab, which is based on their work volume. In this case, results took over 10 business days due to the Fall peak season, which is the industry standard (3-5 business day [off-season], and 5-10 business days [peak season]. Contacting PuriCloud: We apologize for your inability to reach someone by phone. PuriCloud has multiple ways to reach an associate. Our office hours are 9-5 pm EST, with options to reach our receptionist, sales member, or dial by extension. If our phone line is reached after office hours, calls are forwarded to team members. However, after-hours service is typically handled on an emergency basis. We appreciate the opportunity to free your home of all harmful bacteria, viruses, fungus, allergens, and mold. We take your feedback seriously and will share your feedback with our 3rd party lab regarding the speed of receiving your Air Quality test results. Thank you"
"Our new and advanced technology is high in demand because it only takes a few hours to treat an entire home (as opposed to days and sometimes weeks), and we do our best to accommodate the schedules of all our customers on a first come, first serve basis. According to PuriCloud records, this treatment was completed within 3 days of the inspection. We appreciate the feedback and value our customers time and consideration."
Licensing
State Contractor License Requirements
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