Overhead Door Co of Eastern ID

We purchased four 10 x 10 garage doors from Discount Doors Company, aka Overhead Door Company of Eastern Idaho in 2008. The installation of the doors was done on schedule and the quality of the doors themselves has been acceptable, except for the weather stripping. The design of the weather stripping is oddly poor and has probably replaced with a new one. Rather than a large tube pointing down that would spread in both directions from the door when closed, thereby maintaining contact with the floor along any irregularities, the mount is such that, rather than rather than the stripping bulging against the floor as it should, it holds the tubing at an angle to the floor so that the tubing simply flops to one side and there is no contact pressure. For a time the resilience of the tubing worked after a fashion, but then grew stiff and needed to be replaced. Nothing could be done about the design. I was going to replace the weather strip tubing, but found a second design flaw; the tubing edges are in an open sided tube in the metal mount that seems to have been crimped, preventing it from sliding out the end for replacement. But for that, Home Depot sells a variety of garage door weather stripping that would work. That was a few years ago and I called Discount Doors Company/Overhead Doors of Eastern Idaho intending to purchase what I assumed would be a proprietary weather stripping kit. The woman who answered didn't know about a parts request, so hollered to a man who hollered back saying that there was nothing available. That was it. No help, no conversation, no suggestions, just nope, not available. They could not have been more indifferent to the need of a customer. I've put up with the problem for too long and simply must find a solution, so I recently called again, thinking that since they sold a lot of these doors, in the interest of good customer service, the owner or someone would have found a solution, but was met with the same nope and indifference. Have I told people I've known who were building a garage about my experience? You bet and will continue to do so.

Repairman showed up on schedule at the time we agreed to the day before. Because of the type of spring that was installed years ago, he needed to return to the shop for the necessary parts, but came back within the hour. Work took about an hour to remove and replace the broken opener. Repairman was courteous and explained why the model of sprin I had was "antique" and not been used for over a decade. He also did a general cleaning of moving parts.

Showed up unexpectedly, but timing worked great. Got to work and finished quickly. Didn't get irritated by me asking a lot of questions and didn't mind explaining what was being done (I really appreciate that).

I called and they were the only company able to come within a few days. What am I supposed to do with a garage door that can't close? They came in a few hours. The guy had the problem diagnosed before I even opened the garage door (the tracks were out of alignment, which he could tell from the paint scratches). Both doors were aligned and oiled within a few minutes. Very reasonably priced for the work done too.

It went perfectly!  I am beyond satisfied with the job.  They were punctual, even got the job done 3 days ahead of anticipated date. The new door looks wonderful, functions perfectly, and I would do it all again in a heartbeat.  The quoted price is exactly what it cost, the installer showed me how to operate the opener, and hauled the old door away.  
I have a side door that also needs replaced, and Bryce was very upfront with me in saying it was outside his area of expertise, and gave the number of another person who specializes in doors.  I appreciate his honesty and help in connecting with the right person for that job. 

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